Kobo Aura HD "You need to format disk" Message after FW Update - Page 3

rostyvyg · 01-08-2014, 04:27 PM

Argh!!! So I was happy updating firmware by sideloading and everything was working OK for two months until i connected Aura HD to my home Wi-Fi in order to install a dictionary. After that - the original problem returned - now when I connect my Kobo AURA HD to my computer via USB I get the same message again - "You need to format disk". Needless to say Calibre doesn't see the device anymore, etc. This is ridiculous! I've been developing software for living for the last 25 years and I would die from shame if my products behaved like that...

PeterT · 01-08-2014, 05:24 PM

Not to be picky but many MANY people don't have issues like this.

Ken Maltby · 01-08-2014, 06:40 PM

You might try doing a factory reset then installing 3.1.1 skipping all the 3.x.x, if you can. I have a hunch there is a bit of earlier code that is not playing well with 3.1.1. This is just my own suspicion, a hunch, so no guarantees.

Luck;
Ken

speakingtohe · 01-08-2014, 11:18 PM

This happened to me with 3.0 and Davidfor said to apply the update again using all of the files. Seemed to work.

Helen

Markismus · 01-09-2014, 05:44 AM

Quote:

Originally Posted by rostyvyg

I get the same message again - "You need to format disk".

I got the same message with Aura and Aura HD when I startup, but everything keeps functioning well.

So the non-fucntioning part doesn't have to be related to the message. It doesn't understand some partitiontables it seems.
My experience is that Kobo is apt to generate disk errors. Normally those can be fixed. I usually first put it in a normal cardreader and check the card with dskchk.

tlaine · 01-09-2014, 03:57 PM

One of the 3.x updates started this nonsense with the external card on my AuraHD. After trying multiple FAT32 formats of it and different cards. I solved the problem. I no longer use an external card.

luchtgitaar · 07-07-2014, 11:56 AM

*BUMP*

I have the exact same problem with a new(!) Kobo Aura. Are there any updates on this issue? Or do I have to go for a refund?

akamole · 07-26-2014, 12:42 PM

Quote:

Originally Posted by luchtgitaar

*BUMP*

I have the exact same problem with a new(!) Kobo Aura. Are there any updates on this issue? Or do I have to go for a refund?

I have the same problem. Just bought my Kobo Aura HD i when i plug it into my Windows 7 PC it says ~'Kobo Aura USB device installed successfully' then i get 'You need to format disk'. I cant see the device in file explorer and the Kobo software or Adobe digital editions does not find the device. I have tried it on another windows 7 computer and get the same results...

davidfor · 07-26-2014, 10:12 PM

With a new device, do a factory reset. If it doesn't come good after that, take it back. It probably means the internal memory is bad.

luchtgitaar · 08-01-2014, 08:43 AM

Yep. I've taken mine back and got a new one. Which is working as it should be.

crombie · 08-05-2014, 11:59 PM

Quote:

Originally Posted by davidfor

With a new device, do a factory reset. If it doesn't come good after that, take it back. It probably means the internal memory is bad.

Damn, that sucks. I was brought here by a search, and have the exact same issue. I found this forum the other day when I searched for Kobo Aura 'bright pixel'. I wonder how many I will have to go through in order to get a working device?

akamole · 08-20-2014, 01:41 PM

Quote:

Originally Posted by akamole

I have the same problem. Just bought my Kobo Aura HD i when i plug it into my Windows 7 PC it says ~'Kobo Aura USB device installed successfully' then i get 'You need to format disk'. I cant see the device in file explorer and the Kobo software or Adobe digital editions does not find the device. I have tried it on another windows 7 computer and get the same results...

I returned the device and got a new one and this one works just fine

zebradude · 08-20-2014, 10:38 PM

Just as an aside I have NOT heard from Kobo support yet! I guess they deserve their rep!

Josieb1 · 10-14-2014, 12:17 PM

And to add a comment here, I got this with a straight out of the box H20. It went back and the replacement has a faulty screen, it has a bright stripe running up from one of the LED's. The format disc one was number 2 as my first one had a yellow screen with a darker patch along the top.

Needless to say I am gutted and won't risk a 4th try.

And they wonder why Amazon are leading the market.

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01-08-2014, 04:27 PM	#31
rostyvyg Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo Aura HD	Argh!!! So I was happy updating firmware by sideloading and everything was working OK for two months until i connected Aura HD to my home Wi-Fi in order to install a dictionary. After that - the original problem returned - now when I connect my Kobo AURA HD to my computer via USB I get the same message again - "You need to format disk". Needless to say Calibre doesn't see the device anymore, etc. This is ridiculous! I've been developing software for living for the last 25 years and I would die from shame if my products behaved like that...

01-08-2014, 05:24 PM	#32
PeterT Grand Sorcerer Posts: 13,528 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Not to be picky but many MANY people don't have issues like this.

01-08-2014, 06:40 PM	#33
Ken Maltby Wizard Posts: 4,466 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	You might try doing a factory reset then installing 3.1.1 skipping all the 3.x.x, if you can. I have a hunch there is a bit of earlier code that is not playing well with 3.1.1. This is just my own suspicion, a hunch, so no guarantees. Luck; Ken

01-08-2014, 11:18 PM	#34
speakingtohe Wizard Posts: 4,812 Karma: 26912940 Join Date: Apr 2010 Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet	This happened to me with 3.0 and Davidfor said to apply the update again using all of the files. Seemed to work. Helen

01-09-2014, 03:57 PM	#36
tlaine Zealot Posts: 113 Karma: 145622 Join Date: May 2013 Location: Southwestern Ontario Device: Kobo Aura HD, Mini; Kindle PW2	One of the 3.x updates started this nonsense with the external card on my AuraHD. After trying multiple FAT32 formats of it and different cards. I solved the problem. I no longer use an external card.

07-07-2014, 11:56 AM	#37
luchtgitaar Junior Member Posts: 8 Karma: 10 Join Date: Aug 2010 Device: Kobo Aura	BUMP I have the exact same problem with a new(!) Kobo Aura. Are there any updates on this issue? Or do I have to go for a refund?

07-26-2014, 10:12 PM	#39
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	With a new device, do a factory reset. If it doesn't come good after that, take it back. It probably means the internal memory is bad.

08-01-2014, 08:43 AM	#40
luchtgitaar Junior Member Posts: 8 Karma: 10 Join Date: Aug 2010 Device: Kobo Aura	Yep. I've taken mine back and got a new one. Which is working as it should be.

08-20-2014, 10:38 PM	#43
zebradude Addict Posts: 310 Karma: 12963484 Join Date: Feb 2008 Location: Naperville, IL, MidGard Device: See Signature	Just as an aside I have NOT heard from Kobo support yet! I guess they deserve their rep!

10-14-2014, 12:17 PM	#44
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	And to add a comment here, I got this with a straight out of the box H20. It went back and the replacement has a faulty screen, it has a bright stripe running up from one of the LED's. The format disc one was number 2 as my first one had a yellow screen with a darker patch along the top. Needless to say I am gutted and won't risk a 4th try. And they wonder why Amazon are leading the market.

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