Troubleshooting eBook "A Game of Thrones" crashes Paperwhite

[Lurtz]

I've bought the single edition of A Game of Thrones now, it works perfectly fine.

[nynaevelan]

Originally Posted by HarryT

I'd suggest loading it into Calibre (you'll need to have "the tools" installed, too), and converting to ePub and back to Mobi again. It sounds like it's a problem with the book, and converting it will probably fix it.

I tried this by just importing it into Calibre and using "the tools", then just sent a copy to the PW2. This worked perfectly to prevent the book from freezing the PW. I don't know, maybe it has something to do with the drm, cause I didn't do any type of conversions.

My next test was a conversion from azw3 back to azw3, and once again I sent a copy to the PW2. Once again no freezing on the PW2. I am glad that is all resolved and I do not have to contact CS.

[HarryT]

Originally Posted by nynaevelan

I tried this by just importing it into Calibre and using "the tools", then just sent a copy to the PW2. This worked perfectly to prevent the book from freezing the PW. I don't know, maybe it has something to do with the drm, cause I didn't do any type of conversions.

My next test was a conversion from azw3 back to azw3, and once again I sent a copy to the PW2. Once again no freezing on the PW2. I am glad that is all resolved and I do not have to contact CS.

Glad to hear that it worked. I thought it probably would, but it's nice to have a theory confirmed by experiment .

[Lurtz]

Originally Posted by nynaevelan

I tried this by just importing it into Calibre and using "the tools", then just sent a copy to the PW2. This worked perfectly to prevent the book from freezing the PW. I don't know, maybe it has something to do with the drm, cause I didn't do any type of conversions.

My next test was a conversion from azw3 back to azw3, and once again I sent a copy to the PW2. Once again no freezing on the PW2. I am glad that is all resolved and I do not have to contact CS.

Is X-Ray still working?

[nynaevelan]

Originally Posted by Lurtz

Is X-Ray still working?

No, on either version.

EDIT: Now here is something weird. I removed the converted versions and downloaded the Amazon version to see if the Xray would work before it froze, and now it is not freezing. Very weird.