Please help. Brand new and it won't turn on - Page 3

Sharone · 04-26-2008, 03:21 AM

Got an email from FedEx guys. Expected delivery date: 29-04!

Considering I sent it to Bookeen by regular post, I'm quite happy with the turnaround time

I can't wait to get my hands on it (again)!

billyad2000 · 04-26-2008, 04:08 AM

I hope it works ok for you, I would have been devistated if I had waited weeks only to recieve a faulty device.

I suppose the chances of receiving two faulty devices must be tiny.

It does say that Bookeen are stocking a certain number of Cybooks as replacements. It would have been a shame if you had to wait until May to recieve your replacement.

Sharone · 04-28-2008, 10:48 PM

It's here! And the battery has a tiny bit of charge ... just enough for me to turn it on and next-page once it the Library before it died completely, so I can say for sure that it works!

DocGo · 05-01-2008, 08:01 PM

I had problems with my initial Cybook as well. Bookeen was very responsive and sent me the RMA within a few hours of my email to them. I sent the item back last Thursday (April 24) and got my replacement cybook today via Fedex...and it is a gorgeous, working unit.

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04-26-2008, 03:21 AM	#31
Sharone Enthusiast Posts: 42 Karma: 498109 Join Date: Mar 2008 Device: Cybook Gen3, Kindle (3) Keyboard	Got an email from FedEx guys. Expected delivery date: 29-04! Considering I sent it to Bookeen by regular post, I'm quite happy with the turnaround time I can't wait to get my hands on it (again)!

04-26-2008, 04:08 AM	#32
billyad2000 Enthusiast Posts: 36 Karma: 2968 Join Date: Mar 2008 Device: Cybook Gen3	I hope it works ok for you, I would have been devistated if I had waited weeks only to recieve a faulty device. I suppose the chances of receiving two faulty devices must be tiny. It does say that Bookeen are stocking a certain number of Cybooks as replacements. It would have been a shame if you had to wait until May to recieve your replacement.

04-28-2008, 10:48 PM	#33
Sharone Enthusiast Posts: 42 Karma: 498109 Join Date: Mar 2008 Device: Cybook Gen3, Kindle (3) Keyboard	It's here! And the battery has a tiny bit of charge ... just enough for me to turn it on and next-page once it the Library before it died completely, so I can say for sure that it works!

05-01-2008, 08:01 PM	#34
DocGo Junior Member Posts: 8 Karma: 10 Join Date: Apr 2008 Device: Bookeen Cybook Gen 3	I had problems with my initial Cybook as well. Bookeen was very responsive and sent me the RMA within a few hours of my email to them. I sent the item back last Thursday (April 24) and got my replacement cybook today via Fedex...and it is a gorgeous, working unit.

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