iRex Battery replacement program finally moving into action? - Page 3

bedwere · 02-21-2008, 05:15 PM

Hello,

How does the return label look like? I only got customs invoice and the Waybill (see attachment). Is that enough? Thanks!

RL

The GreatGonzo · 02-21-2008, 06:28 PM

Yep, that it's, waybill goes in sticky sleeve on top of box and off the Iliad goes...

Adam B. · 02-22-2008, 07:53 AM

My iLiad is on it's way to Germany... I hope I get it back soon. I'm already having withdraws.

A new backplane and longer batter will be awesome though. I guess you have to take the bad with the good.

yokos · 02-22-2008, 08:12 AM

My iLiad is traveling trough Germany.
I can't

now. This will be a hard weekend + plus next week + x time.

pdam · 02-22-2008, 09:23 AM

Got my email from iRex earlier this week ... but even though I did sign up for the replacement program and have a confirmation email - they are asking me to buy support credits for the replacement battery ... this is getting painful ...

rlauzon · 02-22-2008, 05:08 PM

My battery-replaced iLiad arrived today. Took about a week and a half.

Note that iRex did not send me any notice that they had received it, nor did I get a notice that they shipped it back.

So far, all seems well with it (it's charging up right now). I'll let you all know how much more battery life I get when I have time to actually use it.

CommanderROR · 02-23-2008, 05:17 AM

Mine arrived yesterday. Seems to be OK, everything I sent away came back and there are no signs of damage.
I'll charge it, look for a good book and see whether I feel any difference.

dodowolf · 02-23-2008, 05:18 AM

Hmm.. Mine took abt 5 days. Sent in last Friday, and got it this Thursday.

R2D2 · 02-23-2008, 02:53 PM

Hmmm...looks like it's another time for the meditation thread. Mine is gone too...

rlauzon · 02-23-2008, 04:36 PM

Well, my new-battery iLiad has been on for 12 hours now and the battery indicator is down to about 1/3 left. So they've definitely extended battery life.

rlauzon · 02-23-2008, 08:46 PM

I've passed the 16 hour mark and there's still some power left.

So, for me, the battery replacement is a success. I can turn my iLiad on when I wake up, read it all day, then recharge it when I go to sleep.

pdam · 02-25-2008, 08:33 AM

Looks Like iRex support were a little confused - got an email reply stating they had made a mistake and that my replacement should be free (phew!) Now awaiting the shipping box ...

Riocaz · 02-25-2008, 11:01 AM

Quote:

Originally Posted by Moonraker

I'm feeling a bit cross that IRex have never emailed me so say that I would be entitled to a free battery upgrade.

I was one of the early adopters and bought my iLiad in August 2006.

I have only just learned about it and now the option is closed according to the IRex Web Site.

I pointed this out to IREX back in October of last year. They made NOtrue announcement of the offer and advertised it only via their forum and lately by their blog.

Unless you were reading them (or here) at the time there is little hope you would have known about the replacement offer. It is one of the many reasons I stopped using my iLiad and brought a PRS505.

yokos · 02-27-2008, 10:12 AM

My iLiad is back but w/o new paid back cover.

I got no explanation via e-mail or printend paper why this happend.
So I had to call iRex Support via phone.
They excused for this [...], promised [as I understood] that the others (I am not alone) will get e-mails.
Some spare parts [due high demand] are missing: attachment somehow for cover.

All the best! Hope you are not one of the those who get iLiad with old cover.

Riocaz · 02-27-2008, 10:53 AM

Yet another example of Irex's disdain for their customers.

02-21-2008, 05:15 PM	#31
bedwere Enthusiast Posts: 44 Karma: 10 Join Date: Nov 2006 Location: San Diego, CA, U.S.A. Device: Kindle DX Graphite	Hello, How does the return label look like? I only got customs invoice and the Waybill (see attachment). Is that enough? Thanks! RL Attached Thumbnails

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02-21-2008, 06:28 PM	#32
The GreatGonzo Old Yeller Posts: 180 Karma: 67 Join Date: May 2006 Device: Iliad & Kindle - The Best of Both Worlds	Yep, that it's, waybill goes in sticky sleeve on top of box and off the Iliad goes...

02-22-2008, 07:53 AM	#33
Adam B. Addicted to Porting Posts: 1,697 Karma: 7194 Join Date: Oct 2006 Location: Indianapolis, IN Device: iRex iLiad, Nokia 770, Samsung i760	My iLiad is on it's way to Germany... I hope I get it back soon. I'm already having withdraws. A new backplane and longer batter will be awesome though. I guess you have to take the bad with the good.

02-22-2008, 08:12 AM	#34
yokos Pac-Man caught my iLiad. Posts: 807 Karma: 3595 Join Date: Apr 2006 Location: Germany; next to Baltic Sea Device: Boox Max Lumi, iRex iLiad (RIP)	My iLiad is traveling trough Germany. I can't now. This will be a hard weekend + plus next week + x time.

02-22-2008, 09:23 AM	#35
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	Got my email from iRex earlier this week ... but even though I did sign up for the replacement program and have a confirmation email - they are asking me to buy support credits for the replacement battery ... this is getting painful ...

02-22-2008, 05:08 PM	#36
rlauzon Wizard Posts: 1,018 Karma: 67827 Join Date: Jan 2005 Device: PocketBook Era	My battery-replaced iLiad arrived today. Took about a week and a half. Note that iRex did not send me any notice that they had received it, nor did I get a notice that they shipped it back. So far, all seems well with it (it's charging up right now). I'll let you all know how much more battery life I get when I have time to actually use it.

02-23-2008, 05:17 AM	#37
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	Mine arrived yesterday. Seems to be OK, everything I sent away came back and there are no signs of damage. I'll charge it, look for a good book and see whether I feel any difference.

02-23-2008, 05:18 AM	#38
dodowolf Member Posts: 12 Karma: 10 Join Date: Feb 2007 Device: iRex iLiad	Hmm.. Mine took abt 5 days. Sent in last Friday, and got it this Thursday.

02-23-2008, 02:53 PM	#39
R2D2 Mad Scientist Posts: 294 Karma: 242 Join Date: May 2006 Location: Germany Device: Zaurus, HTCMagician, iLiad	Hmmm...looks like it's another time for the meditation thread. Mine is gone too...

02-23-2008, 04:36 PM	#40
rlauzon Wizard Posts: 1,018 Karma: 67827 Join Date: Jan 2005 Device: PocketBook Era	Well, my new-battery iLiad has been on for 12 hours now and the battery indicator is down to about 1/3 left. So they've definitely extended battery life.

02-23-2008, 08:46 PM	#41
rlauzon Wizard Posts: 1,018 Karma: 67827 Join Date: Jan 2005 Device: PocketBook Era	I've passed the 16 hour mark and there's still some power left. So, for me, the battery replacement is a success. I can turn my iLiad on when I wake up, read it all day, then recharge it when I go to sleep.

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02-25-2008, 08:33 AM	#42
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	Looks Like iRex support were a little confused - got an email reply stating they had made a mistake and that my replacement should be free (phew!) Now awaiting the shipping box ...

02-27-2008, 10:12 AM	#44
yokos Pac-Man caught my iLiad. Posts: 807 Karma: 3595 Join Date: Apr 2006 Location: Germany; next to Baltic Sea Device: Boox Max Lumi, iRex iLiad (RIP)	My iLiad is back but w/o new paid back cover. I got no explanation via e-mail or printend paper why this happend. So I had to call iRex Support via phone. They excused for this [...], promised [as I understood] that the others (I am not alone) will get e-mails. Some spare parts [due high demand] are missing: attachment somehow for cover. All the best! Hope you are not one of the those who get iLiad with old cover.

02-27-2008, 10:53 AM	#45
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Yet another example of Irex's disdain for their customers.