NAEB Corporate Status - Page 3

mcdaniel · 01-26-2008, 01:29 PM

Quote:

Originally Posted by delphidb96

Please keep me informed as to how long it takes. According to Paypal, the money is out of our Paypal account. (Thank goodness. I have no desire to let Paypal hold onto it any longer than absolutely necessary.)

Derek

I just logged onto my bank credit card site to check whether PayPal had issued a credit to my MasterCard. As of 10:20 AM (PST), Saturday, 26 January 2008, there was no indication that PayPal had electronically transmitted a refund (credit) to my MasterCard. This seems to be one of those situations where a business (PayPal) is quick to electronically charge your credit card, but very slow in issuing a refund credit.

I will continue checking my bank credit card status via the Internet frequently, i.e., several times each day, until I see the PayPal refund credit appear. Then, I will post a notice of that fact to this thread.

Robert

mcdaniel · 01-28-2008, 12:47 PM

Just an update. According to my bank credit card's web site, PayPal refunded my money on Saturday and my bank posted it to my account on Sunday. (The delay in posting to my account was due to my bank's routine computer maintenance activities over the weekend.

Robert

delphidb96 · 01-28-2008, 01:02 PM

Quote:

Originally Posted by mcdaniel

Just an update. According to my bank credit card's web site, PayPal refunded my money on Saturday and my bank posted it to my account on Sunday. (The delay in posting to my account was due to my bank's routine computer maintenance activities over the weekend.

Robert

Glad it went through okay.

Derek

ggendel · 01-31-2008, 02:19 PM

I hate to keep asking, but when can we reorder? I'd like to help contribute to NAEB by buying through them, but the lack of progress is getting stressful.

delphidb96 · 01-31-2008, 04:55 PM

Quote:

Originally Posted by ggendel

I hate to keep asking, but when can we reorder? I'd like to help contribute to NAEB by buying through them, but the lack of progress is getting stressful.

I have spent the last several *DAYS* playing phone tag with e-onlinedata's customer service department. And I *HAVE* to speak with the rep, not just email the person... Every single time I call - and yesterday alone I called nine times - I get put to voice mail. And then they call back at the end of the day or when I'm not near my phone. Today, despite leaving four separate messages yesterday, I got on the phone at 7:30am, my time, only to find out via the message on the person's phone that she was 'out of the office' today and wouldn't be back until tomorrow - *BUT* she left a name for anyone to call who couldn't afford to wait. You guessed it, that person, after five voicemail messages, has not responded. Not even to a request that he contact me via email as it seems he and I can't seem to connect by phone.

Until I can talk to a 'live voice', the order process is on hold. Sorry.

Derek

SUSGOD · 01-31-2008, 05:26 PM

Quote:

Originally Posted by delphidb96

I have spent the last several *DAYS* playing phone tag with e-onlinedata's customer service department. And I *HAVE* to speak with the rep, not just email the person... Every single time I call - and yesterday alone I called nine times - I get put to voice mail. -SNIP-
Until I can talk to a 'live voice', the order process is on hold. Sorry.

Derek

Derek,

I appreciate your perseverence! Thank you for your efforts!

Susan

mcdaniel · 02-01-2008, 09:56 AM

Quote:

Originally Posted by delphidb96

I have spent the last several *DAYS* playing phone tag with e-onlinedata's customer service department. And I *HAVE* to speak with the rep, not just email the person... Every single time I call - and yesterday alone I called nine times - I get put to voice mail. And then they call back at the end of the day or when I'm not near my phone. Today, despite leaving four separate messages yesterday, I got on the phone at 7:30am, my time, only to find out via the message on the person's phone that she was 'out of the office' today and wouldn't be back until tomorrow - *BUT* she left a name for anyone to call who couldn't afford to wait. You guessed it, that person, after five voicemail messages, has not responded. Not even to a request that he contact me via email as it seems he and I can't seem to connect by phone.

Until I can talk to a 'live voice', the order process is on hold. Sorry.

Derek

Your posting makes me very glad that I decided to go through the order process on the NAEB Store and elect to pay by personal check, mailed to your Post Office Box. Thus, my replacement order for the PayPal cancellation should now be in your hands.

I must admit that I have now become very cynical about the use of credit cards for NAEB orders. Hope that things do improve after our first shipment is delivered to customers.

Robert (original Store Order #18, replacement Store Order #132)

delphidb96 · 02-01-2008, 12:47 PM

Quote:

Originally Posted by mcdaniel

Your posting makes me very glad that I decided to go through the order process on the NAEB Store and elect to pay by personal check, mailed to your Post Office Box. Thus, my replacement order for the PayPal cancellation should now be in your hands.

I must admit that I have now become very cynical about the use of credit cards for NAEB orders. Hope that things do improve after our first shipment is delivered to customers.

Robert (original Store Order #18, replacement Store Order #132)

It was our own bloody fault. Not having any experience in how to set up for credit cards, we opted for the simplest version, the one which authorized *and* charged in one single step. But that's only for companies which are shipping same-day as the orders are placed. For companies such as ours, the *proper* process is to run the orders through to generate an authorization number, then hold the authorization number until we are ready to pay for our own product. At that time, we would then do what's called (by the credit card processors) a 'forced sale' in which the entire batch of credit cards are finally charged. For us, that means we don't actually *charge* our customers credit cards until we know we've reached the minimum order quantity (Bookeen's). It's only complicated at our end. To the customer's eyes the process works the same way as it does with authorize-and-charge.

Derek

NatCh · 02-01-2008, 02:58 PM

Ah, well, live and learn, right?

mcdaniel · 02-01-2008, 03:12 PM

I think most of us are sufficiently committed to the NAEB buyers club experiment that - despite all the delays, problems, etc. - we are anxiously awaiting a posting that the first order to Bookeen has actually been placed.

We need an opportunity to celebrate!

Robert (original Store Order #18 via PayPal, since refunded, replacement Store Order #132 paid by personal check)

delphidb96 · 02-01-2008, 04:35 PM

Quote:

Originally Posted by mcdaniel

I think most of us are sufficiently committed to the NAEB buyers club experiment that - despite all the delays, problems, etc. - we are anxiously awaiting a posting that the first order to Bookeen has actually been placed.

We need an opportunity to celebrate!

Robert (original Store Order #18 via PayPal, since refunded, replacement Store Order #132 paid by personal check)

I reached E-Onlinedata!!!

And we're now approved to restart the storefront/e-onlinedata link! I don't know when Jim will get my message about that, but we should be re-opening for those needing to re-place their original orders over this weekend.

And then we can start accepting the next orders. BTW, we've placed our order with Bookeen. We can probably expect shipment within the week.

Derek

lmarie · 02-01-2008, 10:44 PM

Quote:

Originally Posted by delphidb96

I reached E-Onlinedata!!!...
...we've placed our order with Bookeen. We can probably expect shipment within the week.

Derek

GREAT news!! Woohoo!!

HarryT · 02-02-2008, 02:16 AM

Excellent news! Well done to all involved.

mcdaniel · 02-02-2008, 12:33 PM

Quote:

Originally Posted by delphidb96

I reached E-Onlinedata!!!

And we're now approved to restart the storefront/e-onlinedata link! I don't know when Jim will get my message about that, but we should be re-opening for those needing to re-place their original orders over this weekend.

And then we can start accepting the next orders. BTW, we've placed our order with Bookeen. We can probably expect shipment within the week.

Derek

Derek:

I agree with the other posters, i.e., it is great news that NAEB has placed its first order with Bookeen and should soon receive its first shipment of Cybook Gen 3 units to redistribute to the first group of purchasers.

Robert

penty · 02-02-2008, 01:48 PM

Although E-Online said they reactivated our CC processing; I'm still getting error messages. Sigh more phone tag. In any case I've reopened the store with just check and money order options available.

For everyone who originally paid via PayPal we will hold your Cybook until we get out payment problems working or you tell us you no longer want it.

Jim

01-28-2008, 12:47 PM	#32
mcdaniel Member Posts: 24 Karma: 10 Join Date: Jan 2007 Device: Cybook Gen3	PayPal - refund credited to my account Just an update. According to my bank credit card's web site, PayPal refunded my money on Saturday and my bank posted it to my account on Sunday. (The delay in posting to my account was due to my bank's routine computer maintenance activities over the weekend. Robert

02-01-2008, 03:12 PM	#40
mcdaniel Member Posts: 24 Karma: 10 Join Date: Jan 2007 Device: Cybook Gen3	Let us know I think most of us are sufficiently committed to the NAEB buyers club experiment that - despite all the delays, problems, etc. - we are anxiously awaiting a posting that the first order to Bookeen has actually been placed. We need an opportunity to celebrate! Robert (original Store Order #18 via PayPal, since refunded, replacement Store Order #132 paid by personal check)

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01-31-2008, 02:19 PM	#34
ggendel Connoisseur Posts: 54 Karma: 54 Join Date: Dec 2007 Device: Cybook 3	I hate to keep asking, but when can we reorder? I'd like to help contribute to NAEB by buying through them, but the lack of progress is getting stressful.

02-01-2008, 02:58 PM	#39
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Ah, well, live and learn, right?

02-02-2008, 02:16 AM	#43
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Excellent news! Well done to all involved.

02-02-2008, 01:48 PM	#45
penty Connoisseur Posts: 70 Karma: 367 Join Date: Sep 2007 Device: CyBook Gen3	Although E-Online said they reactivated our CC processing; I'm still getting error messages. Sigh more phone tag. In any case I've reopened the store with just check and money order options available. For everyone who originally paid via PayPal we will hold your Cybook until we get out payment problems working or you tell us you no longer want it. Jim

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