It took customer support 22 days... - Page 3

spindlegirl · 02-17-2012, 05:18 PM

And today I get a nice reply from Kobo support again, they said they are happy to process my refund, and will send me a confirmation when it goes through.

Thank you Kobo for responding so nicely and timely to meet my needs as a customer! (yes I also will say that in the email to the person who is working on it).

spindlegirl · 02-27-2012, 10:55 AM

I checked my bank records and Kobo indeed reversed my charges. I am delighted and pleased.

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02-17-2012, 05:18 PM	#31
spindlegirl Wizard Posts: 1,594 Karma: 21245891 Join Date: Apr 2011 Location: Canada Device: Kobo Libra h20, Paperwhite 2017, Phone & Tablet w Moonreader	And today I get a nice reply from Kobo support again, they said they are happy to process my refund, and will send me a confirmation when it goes through. Thank you Kobo for responding so nicely and timely to meet my needs as a customer! (yes I also will say that in the email to the person who is working on it).

02-27-2012, 10:55 AM	#32
spindlegirl Wizard Posts: 1,594 Karma: 21245891 Join Date: Apr 2011 Location: Canada Device: Kobo Libra h20, Paperwhite 2017, Phone & Tablet w Moonreader	I checked my bank records and Kobo indeed reversed my charges. I am delighted and pleased.

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