It took customer support 22 days... - Page 3

spindlegirl · 02-17-2012, 06:18 PM

And today I get a nice reply from Kobo support again, they said they are happy to process my refund, and will send me a confirmation when it goes through.

Thank you Kobo for responding so nicely and timely to meet my needs as a customer! (yes I also will say that in the email to the person who is working on it).

spindlegirl · 02-27-2012, 11:55 AM

I checked my bank records and Kobo indeed reversed my charges. I am delighted and pleased.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Customer Support Sucks	GarrettP1	enTourage Archive	35	11-21-2010 07:06 PM
Smashwords customer support	amoroso	General Discussions	10	09-21-2010 02:56 AM
Classic How is Customer Support?	delphidb96	Barnes & Noble NOOK	4	08-01-2010 02:22 AM
Why not asking IREX customer support?	CoolDragon	iRex	37	02-26-2010 04:11 PM
Sony Customer Support	kcnightfang	Sony Reader	4	12-25-2009 12:32 AM

02-17-2012, 06:18 PM	#31
spindlegirl Wizard Posts: 1,594 Karma: 21245891 Join Date: Apr 2011 Location: Canada Device: Kobo Libra h20, Paperwhite 2017, Phone & Tablet w Moonreader	And today I get a nice reply from Kobo support again, they said they are happy to process my refund, and will send me a confirmation when it goes through. Thank you Kobo for responding so nicely and timely to meet my needs as a customer! (yes I also will say that in the email to the person who is working on it).

02-27-2012, 11:55 AM	#32
spindlegirl Wizard Posts: 1,594 Karma: 21245891 Join Date: Apr 2011 Location: Canada Device: Kobo Libra h20, Paperwhite 2017, Phone & Tablet w Moonreader	I checked my bank records and Kobo indeed reversed my charges. I am delighted and pleased.

Advert