Cybook Gen3 pricing - "standard practice", says Bookeen - Page 3

GeoffC · 03-18-2008, 10:41 AM

Quote:

Originally Posted by HarryT

On the other hand, order from Bookeen and you'll get it (hopefully) in a week or so. .....

And a bit !

Halk · 03-18-2008, 05:26 PM

Waiting time is roughly 3 weeks for them now! 12 business days on average before it's despatched.

GeoffC · 03-19-2008, 03:40 AM

Yes - I was aware of that time-scale when I ordered , so am not particularly worried , yet ; as long as they have enough stock - plus they will , presumably , be taking some with them to the Paris show ..............

GeoffC · 03-20-2008, 07:24 AM

I'm still waiting for a reaction from Bookeen to my request for clarification of why my invoice is different to the credit statement .
I've sent my e-mail to 4 addressees at Bookeen .
I find the lack of response annoying , but not surprising - it's a common feature with many firms these days - especially when they cheerfully invite customers to ask about their orders .
The excuse that the e-mail gets caught up in spam- filters is rather 'lame' , I applied by internet order , they have my e-mail address , so this should be factored into their system as recognised and perfectly valid .

HarryT · 03-20-2008, 07:36 AM

Bookeen's staff have been tied up with the Paris Expo (see the blog) which finished yesterday. I'm sure they'll catch up with their e-mail now it's over.

GeoffC · 03-20-2008, 07:38 AM

Good point Harry , here's hoping you're correct , that is before the Easter break starts ....

tompe · 03-21-2008, 07:30 AM

Quote:

Originally Posted by HarryT

Bookeen's staff have been tied up with the Paris Expo (see the blog) which finished yesterday. I'm sure they'll catch up with their e-mail now it's over.

So their support is not really working yet. An expo should not stop support.

GeoffC · 03-21-2008, 07:41 AM

Quote:

Originally Posted by tompe

So their support is not really working yet. An expo should not stop support.

One would have thought not !

Zabuton · 03-22-2008, 12:39 PM

Just to let Bookeen know that they lost a customer in Singapore and will continue to lose customer here. It also does not make sense to lump Rest of the World in the Euro pricing scheme. We have not need to pay European VAT as we have our own VAT(call GST here) to pay.

HarryT · 03-22-2008, 12:47 PM

Quote:

Originally Posted by Zabuton

Just to let Bookeen know that they lost a customer in Singapore and will continue to lose customer here. It also does not make sense to lump Rest of the World in the Euro pricing scheme. We have not need to pay European VAT as we have our own VAT(call GST here) to pay.

What are you talking about? You won't be charged VAT if you live outside the EU.

Zabuton · 03-22-2008, 03:28 PM

Bookeen states prices for Singapore shipment is Euro 350 (not inclusive shipping). Does EU members pays additional VAT on top of this price? If yes, then I have misunderstood the tax part. My apologies if this is the case, but I could not verify this anywhere.

Halk · 03-22-2008, 04:27 PM

Quote:

Originally Posted by Zabuton

Bookeen states prices for Singapore shipment is Euro 350 (not inclusive shipping). Does EU members pays additional VAT on top of this price? If yes, then I have misunderstood the tax part. My apologies if this is the case, but I could not verify this anywhere.

We do not pay additional VAT on top of the price on their website. For UK subjects it's £245 - so we can't really directly compare that.

For Singapore it's 295 Euro, and for France it's 350 Euro. The price difference roughly equates to VAT.

Er, wait a minute! You were coming up with 350 Euro for the price. So either you haven't changed country.Or Bookeen have corrected an error. Oh, or it's a browser/cache problem.

Zabuton · 03-22-2008, 10:25 PM

Hi Halk, HarryT,

I was about the repeat my actions in the website to prove that it came out as EU350. However, for the first time, it does not. It shows up as EU295 (and yes, I did change country to Singapore the last time).

So, there it is. It seems like I owe you guys an apology (and everyone reading this forum) for still thinking that I may be paying EU taxes. However, I am glad I brought this up, as I can now recommend the Cybook again for those who prefer it's features.(and lives outside US or EU)

Halk · 03-22-2008, 10:37 PM

It's one of these mysterious things we'll never find out. Sometimes you can click on an item in a drop down list and it can select something else, due to the delay between releasing the mouse button, and the list disappearing. I've had it happen at work where we're using a terminal input into a windows system - i.e. there's a lag between doing something and the screen updating.

Or Bookeen could have a list of countries and have them flagged as VAT-Yes, VAT-No, Euro/Sterling/Dollar and corrected Singapore. It could be any number of things, so I wouldn't worry about it or go around apologising :P

For all we know a guy working for Bookeen could have read this thread and thought "Doh, I listed Singapore as a VAT country when it's not"

Zabuton · 03-23-2008, 03:07 AM

LOL... how true. But I am apologising for my original, somewhat, harsh statement.

Sadly, EU currency strength today makes it pretty expensive to buy Cybook. I did a rough estimate of the costs, and found out it cost more than SGD700+ vs SGD500+ to purchase a Sony Reader from US(both include shipping).

03-19-2008, 03:40 AM	#33
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Yes - I was aware of that time-scale when I ordered , so am not particularly worried , yet ; as long as they have enough stock - plus they will , presumably , be taking some with them to the Paris show .............. Last edited by GeoffC; 03-19-2008 at 04:06 AM.

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03-18-2008, 05:26 PM	#32
Halk Fanatic Posts: 538 Karma: 469999 Join Date: Feb 2008 Location: Scotland Device: Sony PRS-650 (PRS+ alpha - thanks Kartu!)	Waiting time is roughly 3 weeks for them now! 12 business days on average before it's despatched.

03-20-2008, 07:24 AM	#34
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	I'm still waiting for a reaction from Bookeen to my request for clarification of why my invoice is different to the credit statement . I've sent my e-mail to 4 addressees at Bookeen . I find the lack of response annoying , but not surprising - it's a common feature with many firms these days - especially when they cheerfully invite customers to ask about their orders . The excuse that the e-mail gets caught up in spam- filters is rather 'lame' , I applied by internet order , they have my e-mail address , so this should be factored into their system as recognised and perfectly valid .

03-20-2008, 07:36 AM	#35
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Bookeen's staff have been tied up with the Paris Expo (see the blog) which finished yesterday. I'm sure they'll catch up with their e-mail now it's over.

03-20-2008, 07:38 AM	#36
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Good point Harry , here's hoping you're correct , that is before the Easter break starts ....

03-22-2008, 12:39 PM	#39
Zabuton Member Posts: 23 Karma: 14 Join Date: Feb 2008 Device: BB8800/Sony PRS-505	Just to let Bookeen know that they lost a customer in Singapore and will continue to lose customer here. It also does not make sense to lump Rest of the World in the Euro pricing scheme. We have not need to pay European VAT as we have our own VAT(call GST here) to pay.

03-22-2008, 03:28 PM	#41
Zabuton Member Posts: 23 Karma: 14 Join Date: Feb 2008 Device: BB8800/Sony PRS-505	Bookeen states prices for Singapore shipment is Euro 350 (not inclusive shipping). Does EU members pays additional VAT on top of this price? If yes, then I have misunderstood the tax part. My apologies if this is the case, but I could not verify this anywhere.

03-22-2008, 10:25 PM	#43
Zabuton Member Posts: 23 Karma: 14 Join Date: Feb 2008 Device: BB8800/Sony PRS-505	Hi Halk, HarryT, I was about the repeat my actions in the website to prove that it came out as EU350. However, for the first time, it does not. It shows up as EU295 (and yes, I did change country to Singapore the last time). So, there it is. It seems like I owe you guys an apology (and everyone reading this forum) for still thinking that I may be paying EU taxes. However, I am glad I brought this up, as I can now recommend the Cybook again for those who prefer it's features.(and lives outside US or EU)

03-22-2008, 10:37 PM	#44
Halk Fanatic Posts: 538 Karma: 469999 Join Date: Feb 2008 Location: Scotland Device: Sony PRS-650 (PRS+ alpha - thanks Kartu!)	It's one of these mysterious things we'll never find out. Sometimes you can click on an item in a drop down list and it can select something else, due to the delay between releasing the mouse button, and the list disappearing. I've had it happen at work where we're using a terminal input into a windows system - i.e. there's a lag between doing something and the screen updating. Or Bookeen could have a list of countries and have them flagged as VAT-Yes, VAT-No, Euro/Sterling/Dollar and corrected Singapore. It could be any number of things, so I wouldn't worry about it or go around apologising :P For all we know a guy working for Bookeen could have read this thread and thought "Doh, I listed Singapore as a VAT country when it's not"

03-23-2008, 03:07 AM	#45
Zabuton Member Posts: 23 Karma: 14 Join Date: Feb 2008 Device: BB8800/Sony PRS-505	LOL... how true. But I am apologising for my original, somewhat, harsh statement. Sadly, EU currency strength today makes it pretty expensive to buy Cybook. I did a rough estimate of the costs, and found out it cost more than SGD700+ vs SGD500+ to purchase a Sony Reader from US(both include shipping).

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