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Old 03-15-2011, 12:38 PM   #31
elcreative
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And then you come along and ruin my point about the disgruntled users posting...


Quote:
Originally Posted by bookgirl1190 View Post
Okay, so I initially posted a comment in an old forum - oops, my bad, but I'm new to this so I hope I'll be forgiven.
I had some serious screen issues, the screen had some sort of pressure on it while in my purse and became unreadable. My warranty had long run out. I went on the Sony Fastrac site, booked a repair, paid my 100.00 and sent it off via Purolator from Vancouver to Sony in Toronto on the 9th of March.
Today, the 15th, my Reader was returned to me via Purolator - it's either been fixed or more likely replaced. All the scratches and dings are gone and the screen is brand new. All my books are loaded and the battery is fully charged. I'm reading to finish off the book I had started.
Kudos to Sony for some great customer service.
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Old 03-15-2011, 10:25 PM   #32
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so glad to hear it all worked out for you!
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Old 03-16-2011, 04:03 PM   #33
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I must say I had a similar experience with my Sony 600 last summer. Shipped it back and had it returned within 4 or 5 days. I thought their customer service was impressive!
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Old 03-18-2011, 08:19 PM   #34
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Quote:
Originally Posted by BeccaPrice View Post
and this is why I got a Square Deal extended warranty on my Sony 350 - the cost was reasonable, and they replace even for accidental damage. I've heard too many stories about poor Sony follow up on warranty issues.
Sorry but may I offer a correction? The folks selling square deal warranties are at SquareTrade. You'll find them at www.squaretrade.com. I went hunting after reading Becca's message - looks interesting - especially when I find out they'll offer warranties on eBay items, even used items (with a waiting period) and I just snagged a 650 on eBay.
Thanks Becca!
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