Broke my Kindle - Page 3

lalalarisse · 02-02-2011, 11:10 AM

i accidentally stepped on mine too. i only have it for 2 weeks and i don't know what to do i tried emailing amazon but no help.

kindlekitten · 02-02-2011, 01:43 PM

Quote:

Originally Posted by lalalarisse

i accidentally stepped on mine too. i only have it for 2 weeks and i don't know what to do i tried emailing amazon but no help.

they are always responsive. contact kindle support, not Amazon

lalalarisse · 02-10-2011, 12:44 PM

it's all good now. my cousin said that after calling the customer service they shipped her a new one the next day. thanks for all the help.

badgoodDeb · 02-10-2011, 03:43 PM

A suggestion, for those who sleep with their Kindle (applies to me too!): hang a small bag or satchel from the bedpost. Either put the Kindle in its bag before falling to sleep, or train yourself to feel for and move the Kindle, any time you wake up, before you make any other movements!!

OverTwo · 02-10-2011, 09:43 PM

You sleep with your kindle?

badgoodDeb · 02-11-2011, 02:34 PM

And my shih tzu!

shorttimer1 · 02-11-2011, 10:00 PM

I saw it posted someplace:

Practice safe sex - sleep with a Kindle.

chyron8472 · 02-13-2011, 12:37 AM

My Kindle2 is damaged! =(

I have no idea when or how it happened.

There is a spot on the screen about the size and shape of a grain of rice that looks like the pixels are physically damaged. tbh, the way it looks reminds me of an Etch-A-Sketch.

I called Amazon immediately when I noticed it (which was two hours ago), got to a live CSR within 2 minutes, and she told me that I should have a replacement in hand on Tuesday (it's currently Saturday night) free of charge to me.

I asked her how many people call in for replacements, and she said it was her understanding that ~10% of Kindle owners call in (actually, she said ~90% don't) and that often it's due to user carelessness but they usually do replace them.

pboss · 02-13-2011, 12:21 PM

Quote:

I asked her how many people call in for replacements, and she said it was her understanding that ~10% of Kindle owners call in (actually, she said ~90% don't) and that often it's due to user carelessness but they usually do replace them.

Interesting data but I'm not sure if I get it right. Do they replace one kindle from EVERY 10 or one misused kindle from every 10? The first number seems too big to be true and I can't imagine how they are tracking in the second case.

chyron8472 · 02-14-2011, 01:19 AM

The damage reminds me of an Etch-A-Sketch in that it looks as if something physically scratched the pixels off from the inside, and that the section of damage is big enough it makes me wonder if I could see inside the unit were there enough light.

02-13-2011, 12:37 AM	#38
chyron8472 Groupie Posts: 180 Karma: 558490 Join Date: Jan 2011 Device: Kindle 5, Amazon Fire 5th Gen, Moto Z Play Droid	My Kindle2 is damaged! =( I have no idea when or how it happened. There is a spot on the screen about the size and shape of a grain of rice that looks like the pixels are physically damaged. tbh, the way it looks reminds me of an Etch-A-Sketch. I called Amazon immediately when I noticed it (which was two hours ago), got to a live CSR within 2 minutes, and she told me that I should have a replacement in hand on Tuesday (it's currently Saturday night) free of charge to me. I asked her how many people call in for replacements, and she said it was her understanding that ~10% of Kindle owners call in (actually, she said ~90% don't) and that often it's due to user carelessness but they usually do replace them. Last edited by chyron8472; 02-13-2011 at 12:40 AM.

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02-02-2011, 11:10 AM	#31
lalalarisse Junior Member Posts: 3 Karma: 10 Join Date: Feb 2011 Device: Kindle 3	i accidentally stepped on mine too. i only have it for 2 weeks and i don't know what to do i tried emailing amazon but no help.

02-10-2011, 12:44 PM	#33
lalalarisse Junior Member Posts: 3 Karma: 10 Join Date: Feb 2011 Device: Kindle 3	it's all good now. my cousin said that after calling the customer service they shipped her a new one the next day. thanks for all the help.

02-10-2011, 03:43 PM	#34
badgoodDeb Grand Sorcerer Posts: 8,550 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	A suggestion, for those who sleep with their Kindle (applies to me too!): hang a small bag or satchel from the bedpost. Either put the Kindle in its bag before falling to sleep, or train yourself to feel for and move the Kindle, any time you wake up, before you make any other movements!!

02-10-2011, 09:43 PM	#35
OverTwo Enthusiast Posts: 40 Karma: 494132 Join Date: Feb 2011 Device: Kindle	You sleep with your kindle?

02-11-2011, 02:34 PM	#36
badgoodDeb Grand Sorcerer Posts: 8,550 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	And my shih tzu!

02-11-2011, 10:00 PM	#37
shorttimer1 Enthusiast Posts: 41 Karma: 762676 Join Date: Feb 2011 Device: Kindle KB X3 Kindle Fire HD 32GB	I saw it posted someplace: Practice safe sex - sleep with a Kindle.

02-14-2011, 01:19 AM	#40
chyron8472 Groupie Posts: 180 Karma: 558490 Join Date: Jan 2011 Device: Kindle 5, Amazon Fire 5th Gen, Moto Z Play Droid	The damage reminds me of an Etch-A-Sketch in that it looks as if something physically scratched the pixels off from the inside, and that the section of damage is big enough it makes me wonder if I could see inside the unit were there enough light.

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