Troubleshooting If you own the Kindle WiFi AND have spontaneous resets, vote here. - Page 3

alfred · 12-15-2010, 01:36 PM

Thanks for everyone's posts. It's been very helpful to read that other people are experiencing the same issues with their Kindles. I just wanted to share my experiences with the group.

I've had 3 different Kindle 3 Wi-Fi's over 2 months now, each used with a standard Amazon Leather Cover (without light). They have all had the same problem of frozen screens requiring reboots to restart. My Kindles have always been bound in the Amazon Leather Cover, but after reading these posts, I will be trying the the Kindle for a few days without the cover to see if there is a performance difference.

Since my first Kindle, I've requested new Kindles twice, thinking it was an issue with the Kindle hardware. The Amazon tech support has been very helpful in that regard and has always sent me a replacement promptly and over express shipping, which I've appreciated.

I particularly noticed freezes requiring reboots in three situations. The first case is during transport in my shoulder bag. Pulling out my Kindle from my bag would require a reboot (15-second power button hold) 90% of the time.

The second case was just closing the cover on the Kindle, walking a few steps and opening up the Kindle again, to see it frozen. This would happen quite consistently.

The third case was pressing the right-side next page button, especially if I lifted the Kindle device up off the back of the leather cover to press the key.

Needless to say, this has been a very aggravating "feature" of the Kindle + Standard Leather Cover combination. Before reading this thread, I had given up on the Kindle and was ready to return it for a competing product. But after reading about the success of the device without the Amazon Leather Cover, I am hopeful that I can keep what is otherwise a tremendously useful and delightful device.

stevenjotello · 12-15-2010, 02:28 PM

If you own a Kindle, WiFi, and spontaneous resets, vote here. The purpose of this survey is to see how many owners of WiFi spontaneous return of the first Kindle cover the use of two hooks.

Konquest · 12-16-2010, 10:52 AM

I experienced the same issues. Kindle3 wifi - used it for a few weeks w/o a cover and never had any problems. Once I got the non-light cover, constant crashes daily. After I took the cover off, it was fine again. I called Amazon and I will most likely return and get a refund for it.

mldavis2 · 12-16-2010, 02:30 PM

As I've mentioned elsewhere, if you turn your K3 off (not just sleep mode) you can store the K3 in the excellent protective cover with no problem. Remove it before you turn the K3 back on and use the cover for protection only when you're not reading.

tinmanic · 12-17-2010, 12:10 PM

Quote:

Originally Posted by mldavis2

As I've mentioned elsewhere, if you turn your K3 off (not just sleep mode) you can store the K3 in the excellent protective cover with no problem. Remove it before you turn the K3 back on and use the cover for protection only when you're not reading.

I don't really see how this is a solution. Who wants to turn their Kindle off and then wait for it to turn on before starting to read? The case is defective, and there's no getting around it.

OtterBooks · 12-17-2010, 12:25 PM

Quote:

I don't really see how this is a solution. Who wants to turn their Kindle off and then wait for it to turn on before starting to read? The case is defective, and there's no getting around it

Well yeah it's not really a great solution, since it's much more of a hassle than just sleeping the Kindle or even just putting it aside and letting it sleep on its own. But it's a solution if you really want to keep your Amazon cover and have a hard time getting a refund for it. Personally I would rather just eat the loss and buy a new cover. But in the very least it's interesting to know, like, in the name of science.

Only thing is my Kindle would freeze/reboot as it was turned on, right in the middle of reading. So turning it off may not work for everyone.

On that note, Amazon initially said they would be getting back to me on the 17th with their official response to the issue. That's today, so... watching my inbox.

RexGalore · 12-17-2010, 01:05 PM

Quote:

Originally Posted by OtterBooks

On that note, Amazon initially said they would be getting back to me on the 17th with their official response to the issue. That's today, so... watching my inbox.

Looking forward to hear their response!
I got a refund and want a new one. But I'm not keen on ordering e new one until I know the problem is resolved. To much hassle to try to get a second refund.

OtterBooks · 12-17-2010, 01:47 PM

Quote:

Looking forward to hear their response!
I got a refund and want a new one. But I'm not keen on ordering e new one until I know the problem is resolved. To much hassle to try to get a second refund.

I also returned mine. I didn't tell customer service I was gonna do it, just did. Maybe they'll notice that and go "oh well, I guess he doesn't need help anymore" but I doubt it. They'll probably contact me telling me what they decided to do about it, especially if it involves being able to still use their cover.

I would only buy another one if they came out with a hinge-less version. I like the Amazon cover for its other qualities, so I would consider re-purchasing a version that used an alternate method.

Or I'll buy an Octovo or Oberon.

mldavis2 · 12-17-2010, 10:10 PM

It's not a big deal for me. I seldom use the cover unless traveling and want to stuff it into a suitcase or carry-on bag. In addition, when I hold the power switch to the right for about 5 seconds, it will flash green LED and the screen will blank to white. I then put it into the cover. When I remove it, prior to turning it on, it takes the same length of time (about 2 seconds) to turn back on to my last page as it does to turn it on from sleep mode. It does not reboot from scratch. The only 'hassle' is waiting the 5 seconds to turn it off.

Return the K3 and/or the cover if you want. I'll keep mine, thank you. If Amazon comes up with a 'solution' to such a minor 'problem', I'll let them send me a new K3 or cover, but I won't be without either one in the meantime. A cover without the security of the hooks is next to useless unless the K3 can be secured inside in some other manner.

FF2 · 12-17-2010, 10:23 PM

Amazon has announced in one of it forums that it is replacing the UNlighted cover for anyone who wants to return it. It was in a thread on Kindleboards.

http://www.amazon.com/cover-causes-K...&cdSort=newest

"Last edited by the author 1 hour ago
The Amazon Kindle team says:
(AMAZON OFFICIAL)
There have been some forum discussions regarding the non-lighted Kindle cover, and our engineering team is looking into this. Regardless, if anyone is having any problem with an Amazon-manufactured Kindle cover, please call us at 877-453-4512 begin_of_the_skype_highlighting 877-453-4512 end_of_the_skype_highlighting or 206-922-0844 begin_of_the_skype_highlighting 206-922-0844 end_of_the_skype_highlighting. We will be pleased to replace it for free with a different cover or accept a return for a full refund, no matter when the cover was purchased. "

Starko · 12-21-2010, 05:39 AM

Here is a quote from that thread useful to people in Euro countries:

"the customers who have received the best resolution have called Amazon on the phone and spoken directly with a representative. I suggest you try the same. This is the number they have posted for most Euro countries (including UK): 1-206-266-0927"

I just called Amazon CS in UK and received full refund for the cover plus GBP 20,- promo credit so i can purchase the lighted cover. Because i am not in UK i was told not to send the original cover back to them but just dispose of it in any way i choose. My original cover was purchased together with the kindle and was delivered within UK therefore i had a free delivery. Now (because i asked) i also got extra credit so that the new cover can be delivered to me in the Netherlands

luvhilndr · 12-21-2010, 07:32 AM

Amazon called me last Friday about the cover and the rebooting issue. I had emailed them about the cover, not expecting much being that I had bought it in late September at a Best Buy store (an impulse purchase while I was in-store with my son). The rep offered me a new lighted cover to replace my non-lighted one. It arrived the next day via Fed Ex. They issued a pre-paid UPS label to ship the old cover to them, which I plan to do today.

So far I have had zero freezes or reboots with this new cover. It's heavier & bulkier than the non-lighted cover (which I loved so much) but I'll get used to it. The rep said they would be contacting me again Wednesday to see how the new cover is working out. This is why I continue to do business with Amazon - their customer service never fails to be outstanding.

Starko · 12-21-2010, 08:29 AM

Here are two more quotes from the above mentioned thread on Amazon. They provide an explanation and a solution to this problem.

Quote:

For those a little curious as to what's going on internally with the non-lit Amazon cover for the 3rd Gen Kindle, check out David Jone's EEVBlog Episode 109:
http://www.eevblog.com/2010/09/03/ee...fi-6-teardown/

Skip to around time 6:00 in the review and you'll see exactly what's inside the Kindle 3 where those clips exist. Now, if the clips ARE metal, and are conducting current when they shouldn't (as when the paint covering the bare metal of the cover clips is worn off) that could be the problem. Those folks who have applied a non-conductive layer to the underside of the clips (like scotch tape, or something similar), are just making sure that the clip is once again non-conductive.

Quote:

Hey folks with the non-lighted covers like myself, If you really like your cover and don't think you need to change, here is the fix for our kindles.

Take a hole punch side piece of scott tape and place it on the inside of the bottom clasp, be sure that the tape doesn't hang off the edges, also be sure its in the middle of that tab. This will prevent the contact being made. After that its kindling as normal. been problem free ever since.

Since I don't work for Amazon, I can say things like this.

sirmaru · 12-21-2010, 03:23 PM

I just received the following email from Amazon:

"I'm sorry you're having problems with your Kindle. As we discussed, I'm refunding your cover and have also applied a $25 promotion to your account that you can apply towards the purchase of a new cover or for Kindle content if you already purchase a new cover."

Merry Christmas, Amazon, and thank you again !

Konquest · 12-21-2010, 04:05 PM

who do i contact to get the free lighted cover? The last time I called Amazon to replace my cover they said they could not give me the credit for the lighted cover..

View Poll Results: Own Kindle WiFi and have Spontaneous Resets:
Had spontaneous resets while using original hooked cover.	28	90.32%
Had spontaneous resets and did not use original hooked cover.	3	9.68%
Voters: 31. You may not vote on this poll

12-21-2010, 05:39 AM	#41
Starko Zealot Posts: 123 Karma: 998177 Join Date: Aug 2010 Device: Kindle 3	Here is a quote from that thread useful to people in Euro countries: "the customers who have received the best resolution have called Amazon on the phone and spoken directly with a representative. I suggest you try the same. This is the number they have posted for most Euro countries (including UK): 1-206-266-0927" I just called Amazon CS in UK and received full refund for the cover plus GBP 20,- promo credit so i can purchase the lighted cover. Because i am not in UK i was told not to send the original cover back to them but just dispose of it in any way i choose. My original cover was purchased together with the kindle and was delivered within UK therefore i had a free delivery. Now (because i asked) i also got extra credit so that the new cover can be delivered to me in the Netherlands Last edited by Starko; 12-21-2010 at 06:17 AM.

12-21-2010, 03:23 PM	#44
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Amazon is GREAT ! I just received the following email from Amazon: "I'm sorry you're having problems with your Kindle. As we discussed, I'm refunding your cover and have also applied a $25 promotion to your account that you can apply towards the purchase of a new cover or for Kindle content if you already purchase a new cover." Merry Christmas, Amazon, and thank you again !

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle to Israel, WIFI or WIFI+3G?	shemsha	Amazon Kindle	15	05-06-2011 02:12 PM
Firmware Update US Kindle WiFi 3 (NO 3G) Spontaneous Reset Problem	sirmaru	Amazon Kindle	15	12-03-2010 10:28 AM
NOOK wifi? or KINDLE 3 wifi?	nelson7lim	Which one should I buy?	28	08-15-2010 10:38 AM
Spontaneous restart while using Basic web	billyjoeraybob	Amazon Kindle	6	02-25-2010 06:59 PM
Vote for Kindle!	pshrynk	Amazon Kindle	3	02-02-2009 11:14 AM

12-15-2010, 01:36 PM	#31
alfred Junior Member Posts: 1 Karma: 10 Join Date: Dec 2010 Location: Toronto, ON Device: Kindle 3 Wifi	Thanks for everyone's posts. It's been very helpful to read that other people are experiencing the same issues with their Kindles. I just wanted to share my experiences with the group. I've had 3 different Kindle 3 Wi-Fi's over 2 months now, each used with a standard Amazon Leather Cover (without light). They have all had the same problem of frozen screens requiring reboots to restart. My Kindles have always been bound in the Amazon Leather Cover, but after reading these posts, I will be trying the the Kindle for a few days without the cover to see if there is a performance difference. Since my first Kindle, I've requested new Kindles twice, thinking it was an issue with the Kindle hardware. The Amazon tech support has been very helpful in that regard and has always sent me a replacement promptly and over express shipping, which I've appreciated. I particularly noticed freezes requiring reboots in three situations. The first case is during transport in my shoulder bag. Pulling out my Kindle from my bag would require a reboot (15-second power button hold) 90% of the time. The second case was just closing the cover on the Kindle, walking a few steps and opening up the Kindle again, to see it frozen. This would happen quite consistently. The third case was pressing the right-side next page button, especially if I lifted the Kindle device up off the back of the leather cover to press the key. Needless to say, this has been a very aggravating "feature" of the Kindle + Standard Leather Cover combination. Before reading this thread, I had given up on the Kindle and was ready to return it for a competing product. But after reading about the success of the device without the Amazon Leather Cover, I am hopeful that I can keep what is otherwise a tremendously useful and delightful device.

12-15-2010, 02:28 PM	#32
stevenjotello Member Posts: 15 Karma: 10 Join Date: Dec 2010 Device: none	If you own a Kindle, WiFi, and spontaneous resets, vote here. The purpose of this survey is to see how many owners of WiFi spontaneous return of the first Kindle cover the use of two hooks.

12-16-2010, 10:52 AM	#33
Konquest Member Posts: 10 Karma: 10 Join Date: Nov 2007 Device: Kindle 3 Wifi	I experienced the same issues. Kindle3 wifi - used it for a few weeks w/o a cover and never had any problems. Once I got the non-light cover, constant crashes daily. After I took the cover off, it was fine again. I called Amazon and I will most likely return and get a refund for it.

12-16-2010, 02:30 PM	#34
mldavis2 Coffee Nut Posts: 410 Karma: 298350 Join Date: Oct 2010 Location: Missouri Device: Kindle 3; K4PC; Calibre	As I've mentioned elsewhere, if you turn your K3 off (not just sleep mode) you can store the K3 in the excellent protective cover with no problem. Remove it before you turn the K3 back on and use the cover for protection only when you're not reading.

12-17-2010, 10:10 PM	#39
mldavis2 Coffee Nut Posts: 410 Karma: 298350 Join Date: Oct 2010 Location: Missouri Device: Kindle 3; K4PC; Calibre	It's not a big deal for me. I seldom use the cover unless traveling and want to stuff it into a suitcase or carry-on bag. In addition, when I hold the power switch to the right for about 5 seconds, it will flash green LED and the screen will blank to white. I then put it into the cover. When I remove it, prior to turning it on, it takes the same length of time (about 2 seconds) to turn back on to my last page as it does to turn it on from sleep mode. It does not reboot from scratch. The only 'hassle' is waiting the 5 seconds to turn it off. Return the K3 and/or the cover if you want. I'll keep mine, thank you. If Amazon comes up with a 'solution' to such a minor 'problem', I'll let them send me a new K3 or cover, but I won't be without either one in the meantime. A cover without the security of the hooks is next to useless unless the K3 can be secured inside in some other manner.

12-17-2010, 10:23 PM	#40
FF2 Wizard Posts: 1,105 Karma: 1025784 Join Date: Oct 2010 Device: WiFi Kindle3	Amazon has announced in one of it forums that it is replacing the UNlighted cover for anyone who wants to return it. It was in a thread on Kindleboards. http://www.amazon.com/cover-causes-K...&cdSort=newest "Last edited by the author 1 hour ago The Amazon Kindle team says: (AMAZON OFFICIAL) There have been some forum discussions regarding the non-lighted Kindle cover, and our engineering team is looking into this. Regardless, if anyone is having any problem with an Amazon-manufactured Kindle cover, please call us at 877-453-4512 begin_of_the_skype_highlighting 877-453-4512 end_of_the_skype_highlighting or 206-922-0844 begin_of_the_skype_highlighting 206-922-0844 end_of_the_skype_highlighting. We will be pleased to replace it for free with a different cover or accept a return for a full refund, no matter when the cover was purchased. "

12-21-2010, 07:32 AM	#42
luvhilndr Connoisseur Posts: 55 Karma: 29168 Join Date: Aug 2010 Location: USA Device: Kobo H2O, Kindle Voyage	Amazon called me last Friday about the cover and the rebooting issue. I had emailed them about the cover, not expecting much being that I had bought it in late September at a Best Buy store (an impulse purchase while I was in-store with my son). The rep offered me a new lighted cover to replace my non-lighted one. It arrived the next day via Fed Ex. They issued a pre-paid UPS label to ship the old cover to them, which I plan to do today. So far I have had zero freezes or reboots with this new cover. It's heavier & bulkier than the non-lighted cover (which I loved so much) but I'll get used to it. The rep said they would be contacting me again Wednesday to see how the new cover is working out. This is why I continue to do business with Amazon - their customer service never fails to be outstanding.

12-21-2010, 04:05 PM	#45
Konquest Member Posts: 10 Karma: 10 Join Date: Nov 2007 Device: Kindle 3 Wifi	who do i contact to get the free lighted cover? The last time I called Amazon to replace my cover they said they could not give me the credit for the lighted cover..

Advert

Advert