Kobo CS is horrible.

[digital_steve]

Originally Posted by JCKobo

People have to be hired, and trained, and new processes have to be put in place.

This isn't an excuse, just the state of the nation. We need to get better, and are working at it.

Might pay to do a bit of a 'press release' saying something along those lines maybe?
Or an email to those signed up with Kobo?

Just an idea!

[voracious71]

Originally Posted by monkateer

Its now Dec 12th and still nothing. Sent off an email back on the 4th. I have not had the opportunity to phone during their hours. (I work) Been almost a month now...I dont even remember what is wrong with my Kobo anymore! Im beyond disappointed, now Im mad. Now my only goal is to get my money back so I can buy the Kindle or the Sony or whatever one I choose. If any Kobo reps read this forum, your customer service is pathetic. I enjoyed the ebook for the short time I could use it but now it sits, and has sat, for a month... as useless as the box it came in.

Yeah, that's typical. I got to the point where I sent off an email daily, followed up with a phone call. I got the excuse that they are a new company. Look, if you are running a business, I don't expect excuses. If you want to be a competitor, then you should make sure you have your ducks in a row before you go live. And one of the women got a little snippy because of me following up so much-umm, excuse me? It was just very sad.

Finally, got my refund. Took 3 weeks. All I know is, my mom was looking at an ereader for my sister and asked about the Kobo. She then got an earful, lol. She got my sister a Nook Color. She doesn't read as much as I do so she will be fine with the screen and she'll like all the bells and whistles.

As for me, I will never stray from Champ again( Champ is my Kindle)

[pokee]

Originally Posted by voracious71

Yeah, that's typical. I got to the point where I sent off an email daily, followed up with a phone call. I got the excuse that they are a new company. Look, if you are running a business, I don't expect excuses. If you want to be a competitor, then you should make sure you have your ducks in a row before you go live. And one of the women got a little snippy because of me following up so much-umm, excuse me? It was just very sad.

Finally, got my refund. Took 3 weeks. All I know is, my mom was looking at an ereader for my sister and asked about the Kobo. She then got an earful, lol. She got my sister a Nook Color. She doesn't read as much as I do so she will be fine with the screen and she'll like all the bells and whistles.

As for me, I will never stray from Champ again( Champ is my Kindle)

If Kindle was compatible with epubs, I think the Kobo and Sony ereaders would be in trouble...

For now, I am lovin' my Kobo and have had no issues. I like that I have local support in Canada (Chapters) if I need it. Not sure if amazon.ca is going to start selling Kindles soon? That may kill the Kobos, too...

[voracious71]

Originally Posted by pokee

If Kindle was compatible with epubs, I think the Kobo and Sony ereaders would be in trouble...

For now, I am lovin' my Kobo and have had no issues. I like that I have local support in Canada (Chapters) if I need it. Not sure if amazon.ca is going to start selling Kindles soon? That may kill the Kobos, too...

I think the hardware is fine. I was actually kind of psyched about the Kobo at first because I used to work for Borders when I was in college. And the wireless ones were pretty! I had the lilac one..

If they could just get better with timely communication, it would help a lot.