Why I'll never buy another Sony, any Sony, ever again - Page 3

nieperdragon · 10-24-2010, 05:32 AM

Quote:

Originally Posted by doreenjoy

^^ IME, calling has worked better than e-mails to Sony. Good luck.

Well, it'll have to wait until Monday as the line isn't open at the weekend.
I hope their fast as it's 4p a minute to call...... where's the tearing your hair out smilie?

sonywhereismycam · 10-28-2010, 11:29 AM

Does anyone know how to contact Sony's repair in Laredo? I dropped it off via Best Buy over a month ago. I'd rather have my old cam back before I opt for the junk out option.

frisp · 10-28-2010, 11:37 AM

Quote:

Originally Posted by sonywhereismycam

Does anyone know how to contact Sony's repair in Laredo? I dropped it off via Best Buy over a month ago. I'd rather have my old cam back before I opt for the junk out option.

Laredo Customer Satisfaction Center
Sony Electronics Inc.
10227 Crossroads Loop, Suite C
Laredo, Texas 78045
Voice: 866-357-6230
FAX: 956-728-2132

nieperdragon · 10-29-2010, 09:08 PM

Things took an unexpected turn re my broken Stylus and customer supports insistence that I return the unit.

The retailer I bough the unit from opened a new branch just around the corner! I live near one of those large retail parks which had, until last year, a giant branch of Borders books. This has been empty since Borders went out of business. Until now when total out of the blue it opened up as an HMV/Waterstones. It opens silly hours so I was able to go in one evening.

They guy on the desk couldn't quite believe I'd been asked to bring it back but I'm glad I did. He says that they had a couple on display and they usually just take the pens out of these because they always get stolen! He said he'd see if he could find them in the office. Luckily he found one and was quite happy to hand it over:-)

I should follow this through with a complaint to Sony, however life is to short and it's fixed now.

A couple of points though.
1. If you buy a Sony make sure you can easily return it if necessary!
2. Waterstones is a good place to purchase one if buying it in the UK.
3. Perhaps Sony's Customer support is enough to make you think again about a Kindle.

doreenjoy · 10-29-2010, 09:33 PM

I'm glad you got a replacement stylus. I do wish Sony would get the part number listed for a replacement. These stories of broken styluses make me nervous.

Quote:

Originally Posted by nieperdragon

3. Perhaps Sony's Customer support is enough to make you think again about a Kindle.

Amazon's customer service hasn't been all that great, either. I still remember them reaching out and deleting Nineteen Eighty-Four from customers' Kindles with no explanation.

nookreadersoon · 12-28-2010, 02:25 PM

I had to send in my Sony PRS 505 has the top third of the screen had gone blank. This was nearly three months ago! After the unit arrived at the Laredo repair facility they apparently didn't even take it out of the box for three weeks. I had to keep calling to find out the status. They kept telling me that it should be repaired in 10 days and that they would call me within three business days to give me a status update. Never happened.
Eventually it did get a repair work order number. It sat in that state for another month. Again, I called to find out why it was taking so long. They kept telling me that it should be repaired in 10 days and that they would call me within three business days to give me a status update. Never happened.
I finally called them and was told that the screen was back ordered and would be in any day now. After another couple weeks of that I called and they said they were having a problem getting parts and would I accept a re-conditioned unit. I said yes. They said it would be arriving within a week.
Two weeks later I am still waiting. Now they say they had to order the re-conditioned unit from another service center but they don't have any tracking number for the unit. They say they should have the tracking number this week. What do you supposed the odds are????
I am going to buy a Nook. The service couldn't possibly be any worse.

catsnotkis · 12-29-2010, 04:32 AM

I don't buy Sony any more either.

mlewis78 · 12-29-2010, 06:46 AM

Quote:

Originally Posted by doreenjoy

I'm glad you got a replacement stylus. I do wish Sony would get the part number listed for a replacement. These stories of broken styluses make me nervous.

Amazon's customer service hasn't been all that great, either. I still remember them reaching out and deleting Nineteen Eighty-Four from customers' Kindles with no explanation.

Ancient history about Amazon and Nineteen-Eighty-Four. Soon after, they announced that it would never happen again and it hasn't. Amazon is all about customer service. (I own Kindle, Sony, Nook and Cybook Opus).

patomonk · 12-29-2010, 07:48 PM

I have actually had much worse luck with Amazon customer service than I have with Sony. I am still mad at Amazon about a book that I bought from them and it never shipped and whenever I called they told me another three weeks. After 3 months of this!!! they finally told me that they were out and that I would have to buy it elsewhere. In the meantime it had gone out of print and instead of $40 it was now $120! If they had been honest with me, or at least know what the heck was going on I would have saved a lot of money. (They did give me $5 gift card though, that I never used.)

Plus I wouldn't buy a kindle because Amazon refuses to support epub (is it pure hubris?) and I like my library books. I also don't like that they have patented the nook's design, which just seems very low-down to me. (I have had problems with people patenting things just so they can then force you to pay them money or go out of business.)

Wasn't it just perfect, poetically speaking, that the book they deleted was 1984? I love it!

Sony on the other hand, when my reader wouldn't connect and locked up occasionally sent me a new one before I had even returned the other and I found the people on all three occasions that I talked to them very friendly and helpful.

But why can't they give us landscape browser mode?!!!

doreenjoy · 12-29-2010, 08:01 PM

Quote:

Originally Posted by mlewis78

Ancient history about Amazon and Nineteen-Eighty-Four. Soon after, they announced that it would never happen again and it hasn't.

It was less than a year ago! Ancient history?

I accept no promises from corporations. I work with Amazon (I'm a vendor) and they're as difficult as any other company.

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10-28-2010, 11:29 AM	#32
sonywhereismycam Junior Member Posts: 1 Karma: 10 Join Date: Oct 2010 Device: none	Does anyone know how to contact Sony's repair in Laredo? I dropped it off via Best Buy over a month ago. I'd rather have my old cam back before I opt for the junk out option.

10-29-2010, 09:08 PM	#34
nieperdragon Member Posts: 11 Karma: 12 Join Date: Oct 2010 Location: Musselburgh Device: Sony PRS-350	Things took an unexpected turn re my broken Stylus and customer supports insistence that I return the unit. The retailer I bough the unit from opened a new branch just around the corner! I live near one of those large retail parks which had, until last year, a giant branch of Borders books. This has been empty since Borders went out of business. Until now when total out of the blue it opened up as an HMV/Waterstones. It opens silly hours so I was able to go in one evening. They guy on the desk couldn't quite believe I'd been asked to bring it back but I'm glad I did. He says that they had a couple on display and they usually just take the pens out of these because they always get stolen! He said he'd see if he could find them in the office. Luckily he found one and was quite happy to hand it over:-) I should follow this through with a complaint to Sony, however life is to short and it's fixed now. A couple of points though. 1. If you buy a Sony make sure you can easily return it if necessary! 2. Waterstones is a good place to purchase one if buying it in the UK. 3. Perhaps Sony's Customer support is enough to make you think again about a Kindle.

12-28-2010, 02:25 PM	#36
nookreadersoon Junior Member Posts: 2 Karma: 10 Join Date: Dec 2010 Device: Sony PRS-505	I had to send in my Sony PRS 505 has the top third of the screen had gone blank. This was nearly three months ago! After the unit arrived at the Laredo repair facility they apparently didn't even take it out of the box for three weeks. I had to keep calling to find out the status. They kept telling me that it should be repaired in 10 days and that they would call me within three business days to give me a status update. Never happened. Eventually it did get a repair work order number. It sat in that state for another month. Again, I called to find out why it was taking so long. They kept telling me that it should be repaired in 10 days and that they would call me within three business days to give me a status update. Never happened. I finally called them and was told that the screen was back ordered and would be in any day now. After another couple weeks of that I called and they said they were having a problem getting parts and would I accept a re-conditioned unit. I said yes. They said it would be arriving within a week. Two weeks later I am still waiting. Now they say they had to order the re-conditioned unit from another service center but they don't have any tracking number for the unit. They say they should have the tracking number this week. What do you supposed the odds are???? I am going to buy a Nook. The service couldn't possibly be any worse.

12-29-2010, 04:32 AM	#37
catsnotkis Member Posts: 13 Karma: 2246 Join Date: Dec 2010 Device: none	I don't buy Sony any more either.

12-29-2010, 07:48 PM	#39
patomonk Enthusiast Posts: 30 Karma: 400 Join Date: Dec 2010 Location: U.S.A Device: PRS-950	I have actually had much worse luck with Amazon customer service than I have with Sony. I am still mad at Amazon about a book that I bought from them and it never shipped and whenever I called they told me another three weeks. After 3 months of this!!! they finally told me that they were out and that I would have to buy it elsewhere. In the meantime it had gone out of print and instead of $40 it was now $120! If they had been honest with me, or at least know what the heck was going on I would have saved a lot of money. (They did give me $5 gift card though, that I never used.) Plus I wouldn't buy a kindle because Amazon refuses to support epub (is it pure hubris?) and I like my library books. I also don't like that they have patented the nook's design, which just seems very low-down to me. (I have had problems with people patenting things just so they can then force you to pay them money or go out of business.) Wasn't it just perfect, poetically speaking, that the book they deleted was 1984? I love it! Sony on the other hand, when my reader wouldn't connect and locked up occasionally sent me a new one before I had even returned the other and I found the people on all three occasions that I talked to them very friendly and helpful. But why can't they give us landscape browser mode?!!!

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