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Old 09-16-2013, 10:26 PM   #3541
doubleshuffle
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------------------------------------------------

I got back the Kobo reply .... Kobo's entire response re not knowing the format pre pruchase is:

'Thank you for contacting Kobo Customer Care. We are sorry to hear that you were unable to sync your eBook "The Modern Web" onto your Kobo Glo eReader and it is our pleasure to assist you today.

Unfortunately, since we are still in the process of upgrading our website, there are a few glitches but we are working to resolve them as soon as possible.'

I do not know if they were talking about format info at all!!

Anyway, I've now asked them to provide me with the EPUB version of the book - because it's an O'Reilly published book.

See how I go, eh ...
Bot reply. No real person has read your mail yet--and perhaps never will...
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Old 09-17-2013, 12:13 AM   #3542
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Bot reply. No real person has read your mail yet--and perhaps never will...
Definitely a canned reply. It definitely seems they missed the point and paid more attention to what was checked than what was said. Other here on MR have stated they've had better luck calling than emailing. I've had three email chains with them...
  • One shortly after purchasing a kepub only book on the old site (my fault for not noticing it wasn't available as an Adobe DRM EPUB and that there was another version that was) - "resolution" was to read it on Android... I didn't pursue it since it was my mistake
  • One several months later about the same issue as before... By this time, the kepub only version was no longer for sale... I didn't mention the previous contact and told them I went to download it and discovered it didn't have a download button. They instructed me to delete and readd it. I deleted it, but was unable to readd since it no longer existed. They had to add the correct one for me... Issue resolved.
  • One about some pirated books that were obviously converted with Calibre from bad PDF scans. They refunded my money and removed the books after investigating.

The first two issues, really the same issue, took several back and forth emails to eventually reach resolution. The last one was fairly straightforward. Persistence is definitely key...
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Old 09-17-2013, 12:16 AM   #3543
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Out of the three, I have the best luck using the chat feature. Plus they then email you a copy of the chat.
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Old 09-17-2013, 01:08 PM   #3544
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Originally Posted by BetterRead View Post
Ditto.

Every time I try to use Sept50, I get an "Unable to apply code" message.

When I tried the other 50% code (B2S50) on one of the rejected titles, however, it worked fine.

I also had a similar problem with the credit card. If I used MasterCard, I got a message saying they were unable to process my card at this time. No problem whatsoever with VISA.

Edited to add:

Just switched browsers from Chrome to Firefox. Sept50 seems to be working with that.
Nope, I installed Firefox specifically for this, doesn't work either on IE10 or FF for me.
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Old 09-17-2013, 03:59 PM   #3545
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Nope, I installed Firefox specifically for this, doesn't work either on IE10 or FF for me.
Make sure to clear your cache then re login till you get the old site.
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Old 09-17-2013, 06:47 PM   #3546
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Anyone heard anything about a new contest? Been a couple of weeks...
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Old 09-17-2013, 07:05 PM   #3547
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Gosh using Spring50 gets you 50% off, unlimited use till 30 Sept - do you want a contest as well?
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Old 09-17-2013, 07:32 PM   #3548
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Make sure to clear your cache then re login till you get the old site.
I did, did it again and rebooted too, got it to work once but now the old site is up again, which is fine, as long as it works. I just may leave the window open until the code is done!
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Old 09-17-2013, 08:06 PM   #3549
hwlester
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Gosh using Spring50 gets you 50% off, unlimited use till 30 Sept - do you want a contest as well?
I want a 75% off unlimited use coupon...
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Old 09-17-2013, 08:31 PM   #3550
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I am using the new Kobo web site.

Has anyone had trouble using the Sept50 code. I can not get it to work on any book I want to buy. I can use other codes but not that one.

Another thing I found.

When you get to checkout. If you use a debit card. Kobo will only let you use a Visa - debit card, not a Master Card - debit card.
Code now doesn't work for me.
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Old 09-17-2013, 08:55 PM   #3551
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I want a 75% off unlimited use coupon...
Like they say, go big or go home
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Old 09-17-2013, 09:55 PM   #3552
hwlester
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Like they say, go big or go home
LOL... I imagine MR users alone would put them out of business if we had a 75% unlimited use code.
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Old 09-17-2013, 11:17 PM   #3553
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Code now doesn't work for me.
I just tried Sept50 on a Random House book and it worked.
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Old 09-17-2013, 11:19 PM   #3554
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Anyone heard anything about a new contest? Been a couple of weeks...

Ha! It starts 9/18 at 1 p.m. EST!
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Old 09-18-2013, 12:29 AM   #3555
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I want a 75% off unlimited use coupon...
Go for it!!!
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