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Old 09-26-2010, 01:31 PM   #16
hopkinsenglish
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Quote:
Originally Posted by PocketGoddess View Post
I preordered the new Sony Reader Touch edition as soon as they were available at SonyStyle. I got it today, and it's effectively DOA: the bottom half of the touch screen is unresponsive, so I can't even confirm that I want to choose English for the device.

Has anyone else run into the same problem, or have any suggestions? When I called Sony they said I would have to pay to ship the unit back to a repair center and wait at least two weeks. I think that's completely unacceptable. I paid $250 for a new ebook reader, not a refurb or repair on a defective unit!
Was the box damaged in shipping?
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Old 09-28-2010, 09:53 AM   #17
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Call support back. I have found that the support staff is NOT well trained.

Last year, when my PRS-600 went funky after a couple of weeks, they shipped me a new one, but charged me, until they got the defective one back.

Only problem was, the support person promised my overnight Sat delivery as I was heded out of the country. Turns out Sony does NOT ship Sat delivery, even if you pay.
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