Troubleshooting Got my first Kindle - Screen defect - Page 2

las^se · 09-07-2010, 08:30 AM

Today I received my replacement. Time to backup and ship back the "old" one. Still amazed over the amount of service, and quick actions taken by Amazon CS.

Can't say the same about Apple and my broken 27" iMac.

Ketaon · 11-18-2010, 05:37 AM

Hello, Need your help. It seems that I have the same problem.

Today after 2 weeks waiting period I’ve got my first Kindle and you can imagine my disappointment when I’ve found out that the screen is with defect. Please advice what to write to CService.

Greenbeast · 11-19-2010, 02:48 AM

Just tell them what the problem is, there's no mystery in the process.

They'll ship you out a new one and ask you to return your existing one within 30 days

bZkindle · 11-19-2010, 05:28 PM

I had this exact issue with my DXG. Amazon exchanged it with no problem.

Quote:

Originally Posted by 1Bookworm

Hi Jack,

Just curious but how can you tell whether it is refurbished unit or not? I've never bought a reader but I assumed that the packaging for the refurbished will be same as the new one if its from Amazon?

Thank you
Berny

I'm very curious about this too.
anyone know how you can tell?

las^se · 11-20-2010, 03:43 PM

Quote:

Originally Posted by bZkindle

I had this exact issue with my DXG. Amazon exchanged it with no problem.

I'm very curious about this too.
anyone know how you can tell?

I bought the US version wich comes with a USB cable and a AC adapter. The one I got as a replacement was in the same packaging, but the international edition without the ac adapter. (I kept the ac adapter after speaking with CS, and send back the old kindle.)

I guess a refurbished kindle will not be sent out if the defect item is DOA (Defect on arrival).

desertgrandma · 11-20-2010, 04:18 PM

Welcome to MobileRead, Ketaon.

If you are in the US, go here, click on the contact us button, sign into your account, and choose the 'call me' option. Someone will cal. you back immediately.

If you are out of the US, use this number........

UK
online: www.amazon.co.uk/kindlesupport
e-mail: kindle-support-uk@amazon.co.uk
phone: within the UK: Freephone 0800 496 2449
outside the UK: +44 (0)800 496 2449
(charges will apply)
OTHER COUNTRIES
online: www.amazon.com/kindlesupport
e-mail: kindle-cs-support@amazon.com
phone: 1-206-266-0927 (charges will apply)

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09-07-2010, 08:30 AM	#16
las^se Member Posts: 11 Karma: 10 Join Date: Sep 2010 Location: Norway Device: Kindle 3 - WiFi	Today I received my replacement. Time to backup and ship back the "old" one. Still amazed over the amount of service, and quick actions taken by Amazon CS. Can't say the same about Apple and my broken 27" iMac.

11-18-2010, 05:37 AM	#17
Ketaon Junior Member Posts: 1 Karma: 10 Join Date: Nov 2010 Device: Kindle	Hello, Need your help. It seems that I have the same problem. Today after 2 weeks waiting period I’ve got my first Kindle and you can imagine my disappointment when I’ve found out that the screen is with defect. Please advice what to write to CService.

11-19-2010, 02:48 AM	#18
Greenbeast Member Posts: 10 Karma: 10 Join Date: Aug 2010 Device: K4, PW	Just tell them what the problem is, there's no mystery in the process. They'll ship you out a new one and ask you to return your existing one within 30 days

11-20-2010, 04:18 PM	#21
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, Ketaon. If you are in the US, go here, click on the contact us button, sign into your account, and choose the 'call me' option. Someone will cal. you back immediately. If you are out of the US, use this number........ UK online: www.amazon.co.uk/kindlesupport e-mail: kindle-support-uk@amazon.co.uk phone: within the UK: Freephone 0800 496 2449 outside the UK: +44 (0)800 496 2449 (charges will apply) OTHER COUNTRIES online: www.amazon.com/kindlesupport e-mail: kindle-cs-support@amazon.com phone: 1-206-266-0927 (charges will apply)

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