Still "Shipping Soon" - Page 2

marcosv · 08-26-2010, 11:45 AM

Ordered 3G version on July 28th with 2-day Amazon Prime. Was in "Shipping Soon" state all day yesterday and still in that state this morning. Resigned to the fact that I'll get mine shipped tomorrow and will arrive next Tuesday -- or later.

Skydog · 08-26-2010, 12:01 PM

I just got off the phone with AZ/Kindle CS with great disappointment. (pre-ordered 2 Kindles 7/28).

I mentioned the website banner "pre-order now for delivery on Aug 27th" and the agent knew nothing about it and replied, "You will have to send me a copy of that and I will look into it." What???? It gets better. When I informed him of the dozens of threads on several forums displaying detailed tracking information he replied: "Well, that's not possible. The Kindles are not shipping until Friday, Aug. 27." !!!

Completely clueless.

He then went on to say that "shipping was beginning with Aug. 1 pre-orders."

For the first time, I do not have complimentary things to say about AZ customer service. This is not their first Kindle launch and there is no excuse for such ineptness and complete disorganization.

If Bezos is going to release a statement to the press announcing earlier-than-planned Kindle shipping, CS should be up to speed at the very least.

6charlong · 08-26-2010, 12:22 PM

Quote:

Originally Posted by marcosv

Ordered 3G version on July 28th with 2-day Amazon Prime. Was in "Shipping Soon" state all day yesterday and still in that state this morning. Resigned to the fact that I'll get mine shipped tomorrow and will arrive next Tuesday -- or later.

I'm still in "Shipping Soon" state today too. I was worried so I looked into it in Amazon's help and found this:

Quote:

Tracking Information: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

Seems the messages mean nothing. The fact they charged my bank account however, means it's on the way because they never charge until an item ships. We just have to be patient and wait for whatever carrier is bringing it.

trekchick · 08-26-2010, 12:51 PM

I'm still "shipping soon". I called C.S. and got a scripted answer: "Blah, blah... high demand... blah... shipping as soon as we get them in stock."

I was adamant that when I ordered the web site still said "Release Day Delivery". He said, "I don't know anything about that." After repeating my release day mantra half a dozen times, he offered to send a message to the warehouse to see if they have any more information. Since they're busy shipping out craploads of Kindles, I'm not hopeful they'll get around to answering it any time soon, or that they'll have any useful info. I'm not used to Amazon not living up to promises, and I'm really not used to Customer Service not being more helpful.

I guess they're crazy busy and it's wearing on them.

matt314159 · 08-26-2010, 01:12 PM

I also ordered when it said, "order now to ensure release-date delivery" and mine only shipped today, thursday the 26th, via UPS 2-day. meaning that, since UPS doesn't deliver on Saturdays, my kindle will get here Monday, the 30th. pretty disappointed. I *know* it said "release-date delivery" which pisses me off. Seems like all my prime orders usually come via fedex, who delivers on saturdays. I wonder why they didn't do that this time?

trekchick · 08-26-2010, 01:13 PM

Quote:

Originally Posted by 6charlong

Seems the messages mean nothing.

The tracking status messages mean little, that's true enough. If you look up your tracking number on UPS or USPS or whatever, sometimes you'll see a tracking status of "Electronic shipping information received" (or similar) for a few days, because the packages was never scanned. But even so, the Amazon shipping status will still say "shipped" and display a tracking number.

Some of us have Kindles that seem to be stuck in the "Shipping Soon" phase and don't even have a tracking number (scanned or otherwise). That's a different situation. It's possible that there's a communication breakdown. Maybe they've been shipped off without a hitch but updates from warehouse computers to the order database are lagging. That's what I'm hoping, anyway.

Sydney's Mom · 08-26-2010, 01:40 PM

Quote:

Originally Posted by matt314159

I also ordered when it said, "order now to ensure release-date delivery" and mine only shipped today, thursday the 26th, via UPS 2-day. meaning that, since UPS doesn't deliver on Saturdays, my kindle will get here Monday, the 30th. pretty disappointed. I *know* it said "release-date delivery" which pisses me off. Seems like all my prime orders usually come via fedex, who delivers on saturdays. I wonder why they didn't do that this time?

I have gotten deliveries on Sunday evening. I bet you get it Saturday.

Alisa · 08-26-2010, 01:41 PM

I'm still in "shipping soon" state. No credit card charge, no email. I really do hope it comes on release day but it's looking grim at this point.

Sydney's Mom · 08-26-2010, 01:44 PM

Quote:

Originally Posted by Alisa

I'm still in "shipping soon" state. No credit card charge, no email. I really do hope it comes on release day but it's looking grim at this point.

Yikes, no credit card charge? Of course, they may be behind on that, too, just shoving them out the door as fast as possible. When did you order?

Alisa · 08-26-2010, 01:59 PM

July 30th with overnight shipping.

Skydog · 08-26-2010, 02:15 PM

Ordered July 28th and still nothing. Interesting that so many that ordered days later will be receiving theirs tomorrow. Amazon has really mucked this one up and ticked off many customers.

Skydog · 08-26-2010, 02:16 PM

Quote:

Originally Posted by Sydney's Mom

I have gotten deliveries on Sunday evening. I bet you get it Saturday.

Not if it shipped UPS.

matt314159 · 08-26-2010, 02:32 PM

Quote:

Originally Posted by Skydog

Not if it shipped UPS.

exactly. UPS charges you extra for saturday delivery and I doubt they'd do that on hundreds of thousands of shipments. Plus, the tracking shows the 30th as the estimated delivery date, so that's what I'm planning on. Why they didn't use fed-ex, I have no idea. they drop stuff off on saturdays.

trekchick · 08-26-2010, 02:55 PM

Quote:

Originally Posted by Skydog

Ordered July 28th and still nothing. Interesting that so many that ordered days later will be receiving theirs tomorrow. Amazon has really mucked this one up and ticked off many customers.

I just got a shipping confirmation five minutes ago. It says my Kindle went out yesterday with a delivery date of tomorrow. My tracking number isn't in the UPS system (not even "electronic information received"), so I think they're sending pre-sorted palettes up the line without scanning them. Try not to get ticked off, yet. I'd bet yours has actually shipped , but the computer isn't updated.

Alisa · 08-26-2010, 03:20 PM

I wonder how much of it has to do with region, too. I would imagine some warehouses are more burdened with getting Kindle orders out than others.

08-26-2010, 12:01 PM	#17
Skydog Wizard Posts: 2,286 Karma: 7409537 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Libra Colour, Libra 2, Clara 2E, Oasis3, Voyage	You won't believe this... I just got off the phone with AZ/Kindle CS with great disappointment. (pre-ordered 2 Kindles 7/28). I mentioned the website banner "pre-order now for delivery on Aug 27th" and the agent knew nothing about it and replied, "You will have to send me a copy of that and I will look into it." What???? It gets better. When I informed him of the dozens of threads on several forums displaying detailed tracking information he replied: "Well, that's not possible. The Kindles are not shipping until Friday, Aug. 27." !!! Completely clueless. He then went on to say that "shipping was beginning with Aug. 1 pre-orders." For the first time, I do not have complimentary things to say about AZ customer service. This is not their first Kindle launch and there is no excuse for such ineptness and complete disorganization. If Bezos is going to release a statement to the press announcing earlier-than-planned Kindle shipping, CS should be up to speed at the very least.

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08-26-2010, 11:45 AM	#16
marcosv Member Posts: 10 Karma: 10 Join Date: Dec 2009 Location: California Device: Kindle PW 1, Nexus 7 (2013)	Ordered 3G version on July 28th with 2-day Amazon Prime. Was in "Shipping Soon" state all day yesterday and still in that state this morning. Resigned to the fact that I'll get mine shipped tomorrow and will arrive next Tuesday -- or later.

08-26-2010, 12:51 PM	#19
trekchick Lurker Posts: 226 Karma: 9245 Join Date: Dec 2008 Location: Walton, KY Device: Sonys and Kindles and Nooks, oh my!	I'm still "shipping soon". I called C.S. and got a scripted answer: "Blah, blah... high demand... blah... shipping as soon as we get them in stock." I was adamant that when I ordered the web site still said "Release Day Delivery". He said, "I don't know anything about that." After repeating my release day mantra half a dozen times, he offered to send a message to the warehouse to see if they have any more information. Since they're busy shipping out craploads of Kindles, I'm not hopeful they'll get around to answering it any time soon, or that they'll have any useful info. I'm not used to Amazon not living up to promises, and I'm really not used to Customer Service not being more helpful. I guess they're crazy busy and it's wearing on them.

08-26-2010, 01:12 PM	#20
matt314159 Groupie Posts: 198 Karma: 1000 Join Date: Jul 2010 Location: High Desert, SoCal Device: KSO, NookColor (CM7.1), Samsung Mesmerize	I also ordered when it said, "order now to ensure release-date delivery" and mine only shipped today, thursday the 26th, via UPS 2-day. meaning that, since UPS doesn't deliver on Saturdays, my kindle will get here Monday, the 30th. pretty disappointed. I know it said "release-date delivery" which pisses me off. Seems like all my prime orders usually come via fedex, who delivers on saturdays. I wonder why they didn't do that this time?

08-26-2010, 01:41 PM	#23
Alisa Gadget Geek Posts: 2,324 Karma: 22221 Join Date: Aug 2007 Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)	I'm still in "shipping soon" state. No credit card charge, no email. I really do hope it comes on release day but it's looking grim at this point.

08-26-2010, 01:59 PM	#25
Alisa Gadget Geek Posts: 2,324 Karma: 22221 Join Date: Aug 2007 Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)	July 30th with overnight shipping.

08-26-2010, 02:15 PM	#26
Skydog Wizard Posts: 2,286 Karma: 7409537 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Libra Colour, Libra 2, Clara 2E, Oasis3, Voyage	Ordered July 28th and still nothing. Interesting that so many that ordered days later will be receiving theirs tomorrow. Amazon has really mucked this one up and ticked off many customers.

08-26-2010, 03:20 PM	#30
Alisa Gadget Geek Posts: 2,324 Karma: 22221 Join Date: Aug 2007 Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)	I wonder how much of it has to do with region, too. I would imagine some warehouses are more burdened with getting Kindle orders out than others.

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