08-26-2010, 08:50 PM | #16 | |
I'm Super Kindle-icious
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Join Date: Apr 2008
Location: Long Drive, Calinadia Candafornia
Device: KDXG, KT, Oasis
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Quote:
I opted not to email again but called Audible. The CS Rep admitted that they were having computer problems and I wasn't the only one not to receive my credits. They did re-activate my credit card and gave me one free credit for my trouble. I still didn't get my regular credits as there is something wacky with their system that won't let them re-charge a credit card for the month missed to catch up. Instead of getting 2 paid for audio books this month, I got one for free, so I guess I can't complain too much. I wonder if it has to do with merging Audible and Amazon accounts (even for those who choose not to... like me). |
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08-27-2010, 10:13 AM | #17 | |
Grand Sorcerer
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Location: Tampa, FL USA
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BOb |
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09-25-2010, 10:42 PM | #18 |
I'm Super Kindle-icious
Posts: 6,734
Karma: 2434103
Join Date: Apr 2008
Location: Long Drive, Calinadia Candafornia
Device: KDXG, KT, Oasis
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I'm resurrecting this thread to note that Audible has taken on some of the good parts of Amazon customer service. After losing my monthly 2 credits to a computer error (and receiving one free credit as compensation), this month I have 4 credits. My regular 2 credits plus the 2 I lost before.
I pretty happy right now. |
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