Cybook Gen 3: upper half of screen frozen - Page 2

Godzil · 11-13-2010, 01:35 AM

3 years protection (like you say) does not exist en Europe (in form of a law) if they the manufacturer do 3 year protection you paid for it (even inderectly) and it does no cover everything especialy broken parts. For exemple, for my Apple MacBookPro, I had to paid ~500€ for extending the waranty to 3 year, or else it will be ONLY 1 year of waranty. The only thing that is more than 1 year that exist in europe (and is 2 year, not three) is hidden defect waranty ("Vice caché" in french) but it's NOT the same thing as a classic waranty. After a period of time (approx 6 month) YOU have to proove that you didn't broke it and that really a hidden defect. And a broken screen since all device leave with a non broken screen is NOT a hidden defect and it must a user interaction to be broken.

tompe · 11-13-2010, 05:11 AM

Quote:

Originally Posted by Godzil

3 years protection (like you say) does not exist en Europe (in form of a law) if they the manufacturer do 3 year protection you paid for it (even inderectly) and it does no cover everything especialy broken parts. For exemple, for my Apple MacBookPro, I had to paid ~500€ for extending the waranty to 3 year, or else it will be ONLY 1 year of waranty. The only thing that is more than 1 year that exist in europe (and is 2 year, not three) is hidden defect waranty

I did not say it was warranty. I distinctly remember that the EU rule was changed to 3 years some years ago (it was 2 years) but in any case 15 months is less than 2 years and something breaking is in this way (screen controller) is definitely a defect.

But I might misremeber. Links like the one below mentions 2 years:

http://www.netmums.com/coffeehouse/h...tee-goods.html

Godzil · 11-15-2010, 04:09 AM

Again, the 3 or 2 year rule on Europe is NOT for waranty, but for "hidden defect" and in your case the SCREEN CONTROLLER (aka PVI6001A) is working correctly. What Bookeen called "screen controller" in your case is small chips INSIDE the screen that will not break by itself.

Your device IS*NOT under waranty/.

And yes, your link is a link to a lawyer website, for sure.

EowynCarter · 11-15-2010, 04:45 AM

I have a feeling of déja vu.

tompe · 11-15-2010, 11:31 AM

Quote:

Originally Posted by Godzil

Again, the 3 or 2 year rule on Europe is NOT for waranty, but for "hidden defect" and in your case the SCREEN CONTROLLER (aka PVI6001A) is working correctly. What Bookeen called "screen controller" in your case is small chips INSIDE the screen that will not break by itself.

Your device IS*NOT under waranty/.

And yes, your link is a link to a lawyer website, for sure.

Yes, it will not break itself if it was not an original hidden defect. But in the case in this thread it did break so it is a hidden defect. Electronics that break inside 2 years are always a hidden defect.

And it was not my ebook in this thread.

But my Gen3 that did break and that Cybook called a "screen controller" problem was obviously a hidden defect. I had some symptoms from the beginning but it took around a year for it to break permanently.

It is understandable that companies do not want to follow the EU rules but why people not working at the company should defend them is strange.

EowynCarter · 11-15-2010, 11:47 AM

** sighs **

Why are you beating that dead horse again ?

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11-13-2010, 01:35 AM	#16
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	3 years protection (like you say) does not exist en Europe (in form of a law) if they the manufacturer do 3 year protection you paid for it (even inderectly) and it does no cover everything especialy broken parts. For exemple, for my Apple MacBookPro, I had to paid ~500€ for extending the waranty to 3 year, or else it will be ONLY 1 year of waranty. The only thing that is more than 1 year that exist in europe (and is 2 year, not three) is hidden defect waranty ("Vice caché" in french) but it's NOT the same thing as a classic waranty. After a period of time (approx 6 month) YOU have to proove that you didn't broke it and that really a hidden defect. And a broken screen since all device leave with a non broken screen is NOT a hidden defect and it must a user interaction to be broken.

11-15-2010, 04:09 AM	#18
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Again, the 3 or 2 year rule on Europe is NOT for waranty, but for "hidden defect" and in your case the SCREEN CONTROLLER (aka PVI6001A) is working correctly. What Bookeen called "screen controller" in your case is small chips INSIDE the screen that will not break by itself. Your device IS*NOT under waranty/. And yes, your link is a link to a lawyer website, for sure.

11-15-2010, 04:45 AM	#19
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	I have a feeling of déja vu.

11-15-2010, 11:47 AM	#21
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	sighs Why are you beating that dead horse again ?

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