Classic And B&N doesn't *do* repairs except for original purchaser!

[kacir]

I am surprised by a level of hostility that my dear fellow Mobilereaders show here.

Derek did not want to get B&N to repair screen that was broken by previous user, which is clearly a non-warranty-repair case, for free. He wanted to pay for repair.
They seem to refuse to repair devices that are not in warranty. It is not nice, but not completely unheard of.

In my country if you purchase a cheap drill or an angle grinder at the big-name chain, they won't provide repairs either. They do replace broken ones under warranty for new ones, but is it. Of course our European laws forbid such thing, so the chain simply asks ridiculously high prices for repair. Enough to pay for several new drills or grinders.

Or, go and try to get a faulty computer motherboard repaired. Or a graphics card. I have "repaired" large numbers of fancy graphics cards by refurbishing a stuck fan, or replacing very flimsy heatsink for one I have salvaged from a discarded, very obsolete PCs.

What is wrong with obtaining a faulty equipment and then trying to repair it or get it repaired if you can't afford a new one? For some people $180 is an impulse buy, for others it is a year worth of "entertainment budget". I personally own LOTS of things I have salvaged, or repaired.

[BexBits]

Originally Posted by kacir

I am surprised by a level of hostility that my dear fellow Mobilereaders show here.

Derek did not want to get B&N to repair screen that was broken by previous user, which is clearly a non-warranty-repair case, for free. He wanted to pay for repair.

But that isn't what his post said. It complains about them refusing to honor the warranty.

Originally Posted by delphidb96

Yep. That's right. Unlike Amazon, B&N *refuses* to honor it's warranty for the Nook if the Nook has been given to another person - the warranty *doesn't* transfer.
Now, if you have a car and you sell it before the warranty expires, the warranty transfers. If you have a washing machine that you buy private-party while the warranty is in effect, it transfers. If you buy a friggin *KINDLE* from someone, used, before the warranty has expired, the friggin warranty TRANSFERS!

But not Barnes & Noble. Go figure why it's up for sale.

Derek

[Meemo]

Originally Posted by delphidb96

Yep. That's right. Unlike Amazon, B&N *refuses* to honor it's warranty for the Nook if the Nook has been given to another person - the warranty *doesn't* transfer.

Now, if you have a car and you sell it before the warranty expires, the warranty transfers. If you have a washing machine that you buy private-party while the warranty is in effect, it transfers. If you buy a friggin *KINDLE* from someone, used, before the warranty has expired, the friggin warranty TRANSFERS!

But not Barnes & Noble. Go figure why it's up for sale.

Derek

So what you're saying is you bought a Nook knowing it was broken, but didn't bother to check into whether the warranty would transfer or not. Ever hear of caveat emptor? I just picked up a Nook on eBay too. I'm getting a Square Trade warranty for it because I'd checked and found out that the one-year warranty doesn't transfer. I agree that it's cheesy not to have it transfer.

Now if a Nook is a gift, as long as the giver includes a "gift receipt", it's still covered by the warranty.

And yes, the warranty on a Kindle transfers. But the one-year standard warranty doesn't include accidental damage. So unless the seller had an extended warranty with accidental damage coverage, you'd be in the same boat. (Although they seem to be a bit more lenient these days with the broken screen policy, maybe they had a bit of a surplus of refurbs with the K3 coming out.)

[Meemo]

Originally Posted by jedifarfy

Per the website http://www.barnesandnoble.com/nook/p....asp?PID=30923

"TRANSFERABILITY. You may transfer this agreement to any person by sending written notice to: Service Net, P.O. Box 1411, Jeffersonville, IN 47131-1411."

JF

That's for the extended warranty - I assume he's talking about the standard one-year warranty. If the original owner had the extended warranty he could've used it to get the Nook replaced himself.

[delphidb96]

Originally Posted by Meemo

So what you're saying is you bought a Nook knowing it was broken, but didn't bother to check into whether the warranty would transfer or not. Ever hear of caveat emptor? I just picked up a Nook on eBay too. I'm getting a Square Trade warranty for it because I'd checked and found out that the one-year warranty doesn't transfer. I agree that it's cheesy not to have it transfer.

Now if a Nook is a gift, as long as the giver includes a "gift receipt", it's still covered by the warranty.

And yes, the warranty on a Kindle transfers. But the one-year standard warranty doesn't include accidental damage. So unless the seller had an extended warranty with accidental damage coverage, you'd be in the same boat. (Although they seem to be a bit more lenient these days with the broken screen policy, maybe they had a bit of a surplus of refurbs with the K3 coming out.)

No, I *said* that they choose to neither honor the warranty *OR* even allow for a fee-swap if the person making the request is *not* the original owner-of-record.

And *both* are problems in our legal system. If there is an outstanding warranty left on the device/item, then B&N needs to honor it. If the device/item is past warranty, then B&N *should* offer the same swap-for-refurbished-unit-for-a-fee that other ereader companies do.

Derek

[Kindle Addict]

Derek, you should add "Broken Nook" and some disparaging comment about B&N to your list of devices!

If you reach your wit's end with your broken Nook, I'd buy it off of you. I like to open them up and try to fix them as opposed to sending them in, and the Nook in our house belongs to my son (and he doesn't want me to open his up).

[bleugh]

I'm happy buying a broken nook too! I want to paint up a spare case

[JSWolf]

Originally Posted by delphidb96

Waitaminit. I'm not all that concerned with whether I have to pay to have it fixed. Nope. I've got enough money budgeted to pay for a screen repair. (Industry standard runs between $110 - $135.)

What pisses me off is that B&N WON'T repair it for a second (or later) owner. Period. Fee or no fee.

IOW, B&N considers the Nook to be worthless - right out of the gate. It's 'not worth their effort' to provide repair service on a Nook.

Now I've marketed Bookeen Cybook Gen3s... I've researched what it takes to get broken devices bundled and sent back to the OEM for repair/refurbishment. It isn't that difficult. BeBook provides this service, Hanlin does, Bookeen does and so does Amazon. But B&N can't be bothered.

And you claim that my complaining about a disgusting level of customer-no-service is 'trolling'. Mayhap you should reconsider your worldview.

Derek

Don't forget that Sony will repair Sony Readers.

[delphidb96]

Originally Posted by JSWolf

Don't forget that Sony will repair Sony Readers.

One must first overcome one's innate hatred of all things Sony... (And in my case, that hatred/loathing runs deep. I lost a year's worth of data due to Sony's rootkits.)

Derek

[JSWolf]

Originally Posted by delphidb96

One must first overcome one's innate hatred of all things Sony... (And in my case, that hatred/loathing runs deep. I lost a year's worth of data due to Sony's rootkits.)

Derek

You cannot blame Sony for your not having a backup of data a year or more old.

[delphidb96]

No, that is true. *I* blame Sony for their attempt to corrupt my hardware with a rootkit.

Sony delenda est - it's not just a good idea, it's the law of survival of the fittest!

Derek

[jettrue]

I'm trying to decide my position on this, LOL. There's nothing wrong with buying broken products that most of us are too lazy to get fixed ourselves, and then fixing them one way or another for a profit. It's probably a really good business to get into, since we are a super consumerist society. It's broke? Get a new one!

The OP isn't asking for anything for free (he said he would pay for the repair service, did it exist), and even though you want to be mad at him because he's making a profit, would you also be mad if this was a little old grandma who dropped her Nook because her hands aren't as strong as they used to be, and she called B&N, and they said, "Sorry grandma, we don't fix broken nooks, and you didn't get the extended warranty, now you have an expensive paperweight".

Now, I'm not sure how I feel about this if Amazon DOES exchange Kindle's for free if there's a broken screen. I think I might start buying broken kindles! LOL.

I bought a Square Trade warranty for mine. I hope I don't need to use it.

Oh, and to the OP, I don't think you can be mad about the warranty not transferring for broken screens, since the warranty doesn't cover broken screens. Or are you talking about the optional extended protection plan? Have you run into a case where they won't honor said plan?

[Rich_D]

If only there was a way that you could look for something on the internet... some kind of engine that would allow you to type in a phrase or keywords and it would search the net for you... Yahoo! Wouldn't that be great?

http://www.portatronics.com/product_...n-Service.html

[jettrue]

Originally Posted by Rich_D

If only there was a way that you could look for something on the internet... some kind of engine that would allow you to type in a phrase or keywords and it would search the net for you... Yahoo! Wouldn't that be great?

http://www.portatronics.com/product_...n-Service.html

I saw that too, and I bet the OP did as well... but you'll see that for the screen itself that company is charging $199... so for $258, you can repair a nook that costs $149 or $199.

http://www.portatronics.com/product_...nt-Screen.html

[bleugh]

or you can buy a epaper screen from some random website and repair it for $80!! (like I did)