quality doubts about device & service Pocketbook Germany - Page 2

nensi · 08-09-2010, 03:16 AM

Hello everybody,

Well I have my share of problems with my PB360, and the nearest place for fix-up is Germany, but after all this that I have read here, I am a little bit afraid, I must addmit.

But since there is not other way, Germany it is... I will send my PB360 this week (hopefully tomorrow!) and I will report what happens...
For everybody who might be in need of PB fix-up...

Nensi

mtravellerh · 08-09-2010, 03:21 AM

Quote:

Originally Posted by nensi

Hello everybody,

Well I have my share of problems with my PB360, and the nearest place for fix-up is Germany, but after all this that I have read here, I am a little bit afraid, I must addmit.

But since there is not other way, Germany it is... I will send my PB360 this week (hopefully tomorrow!) and I will report what happens...
For everybody who might be in need of PB fix-up...

Nensi

Please don't forget to insert a sheet of paper where you detail your problem(s) and give your bank account for repayment of your port costs.

nensi · 08-09-2010, 04:16 AM

thanks mtravellerh for all the info and help!
N.

Kameli · 08-18-2010, 02:32 PM

It has been couple weeks again. Has this progressed? Surely new device should have been delivered by now.

nensi · 08-19-2010, 02:40 AM

Hello Kameli,
if your asking about my situation... still waiting... I will call tomorrow to check whether it has arrived to Nurnberg...
N.

mtravellerh · 08-19-2010, 06:03 AM

Quote:

Originally Posted by nensi

Hello Kameli,
if your asking about my situation... still waiting... I will call tomorrow to check whether it has arrived to Nurnberg...
N.

Yes, please do. if you PM me with you name, I can check for you, if you prefer.

franklekens · 08-23-2010, 07:15 AM

If the question referred to my case: TNT has offered to reimburse me for the first failed attempt to ship it. I've also started TNT enquiries about the second shipment, 26 July with certified mail, which I've so far heard nothing about: it doesn't seem to have arrived at Pocketbook, and it hasn't been returned (yet) either. Sure begins to feel like it's the Bermuda triangle there.

Forkosigan · 08-23-2010, 09:32 AM

Quote:

Originally Posted by franklekens

If the question referred to my case: TNT has offered to reimburse me for the first failed attempt to ship it. I've also started TNT enquiries about the second shipment, 26 July with certified mail, which I've so far heard nothing about: it doesn't seem to have arrived at Pocketbook, and it hasn't been returned (yet) either. Sure begins to feel like it's the Bermuda triangle there.

We still haven't received your reader ... Are you sure that you have send the package to the correct address?

Pocketbook Readers GmbH
Humboldtstr. 154
90459 Nürnberg
Germany

franklekens · 08-23-2010, 11:21 AM

Yes, really. I copy-pasted the address & printed it out & pasted it on the package. If you haven't received it by now, I don't think you ever will, after all this time, and I guess it's lingering in Deutsche Post limbo (or whichever partner TNT uses in Germany).

franklekens · 08-24-2010, 09:11 AM

Hah, good news. Today I received notice from Pocketbook that their post office had rather mishandled things, but now the package has finally arrived and they'll look at the reader. Just FYI.

nensi · 08-25-2010, 02:52 AM

That si really good news! I received news that my PB is on its way back to me repaired... So that is what I am waiting now...
N.

Francesco · 08-27-2010, 05:15 AM

I'm in the US, I just shipped my PB360 back to Pocketbook. It has a faulty display controller, I sure hope the warranty covers the repair...
I just checked UPS and my reader was delivered yesterday at noon. I paid a little extra to be able to track the package online, which at first seemed a little excessive, but after reading this thread I think it was the right move.

TomeRaider · 08-27-2010, 06:58 AM

I'm not even bothering to send mine off - screen faults aren't covered under the warranty apparently.

mtravellerh · 08-27-2010, 07:01 AM

Quote:

Originally Posted by TomeRaider

I'm not even bothering to send mine off - screen faults aren't covered under the warranty apparently.

Not true. Not covered , generally speaking, is a broken screen. Faults caused by the display controller are covered.

TomeRaider · 08-27-2010, 07:18 AM

A display controller is not a screen fault its a display controller fault! The screen is the biggest most expensive component on an ereader so not covering that significantly devalues the worth of the warranty. I can understand not covering damage inflicted by people but my device for example is spotless and has not been mistreated in any way.

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08-09-2010, 03:16 AM	#16
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	Hello everybody, Well I have my share of problems with my PB360, and the nearest place for fix-up is Germany, but after all this that I have read here, I am a little bit afraid, I must addmit. But since there is not other way, Germany it is... I will send my PB360 this week (hopefully tomorrow!) and I will report what happens... For everybody who might be in need of PB fix-up... Nensi

08-09-2010, 04:16 AM	#18
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	thanks mtravellerh for all the info and help! N.

08-18-2010, 02:32 PM	#19
Kameli Connoisseur Posts: 70 Karma: 10 Join Date: Apr 2010 Device: none	It has been couple weeks again. Has this progressed? Surely new device should have been delivered by now.

08-19-2010, 02:40 AM	#20
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	Hello Kameli, if your asking about my situation... still waiting... I will call tomorrow to check whether it has arrived to Nurnberg... N.

08-23-2010, 07:15 AM	#22
franklekens Addict Posts: 398 Karma: 3421956 Join Date: Sep 2009 Device: various Kobo's, Onyx Note2, Pocketbook 360, Kindle Keyboard	If the question referred to my case: TNT has offered to reimburse me for the first failed attempt to ship it. I've also started TNT enquiries about the second shipment, 26 July with certified mail, which I've so far heard nothing about: it doesn't seem to have arrived at Pocketbook, and it hasn't been returned (yet) either. Sure begins to feel like it's the Bermuda triangle there.

08-23-2010, 11:21 AM	#24
franklekens Addict Posts: 398 Karma: 3421956 Join Date: Sep 2009 Device: various Kobo's, Onyx Note2, Pocketbook 360, Kindle Keyboard	Yes, really. I copy-pasted the address & printed it out & pasted it on the package. If you haven't received it by now, I don't think you ever will, after all this time, and I guess it's lingering in Deutsche Post limbo (or whichever partner TNT uses in Germany).

08-24-2010, 09:11 AM	#25
franklekens Addict Posts: 398 Karma: 3421956 Join Date: Sep 2009 Device: various Kobo's, Onyx Note2, Pocketbook 360, Kindle Keyboard	Hah, good news. Today I received notice from Pocketbook that their post office had rather mishandled things, but now the package has finally arrived and they'll look at the reader. Just FYI.

08-25-2010, 02:52 AM	#26
nensi Member Posts: 13 Karma: 10 Join Date: Aug 2010 Location: Amsterdam Device: pocketbook 360	That si really good news! I received news that my PB is on its way back to me repaired... So that is what I am waiting now... N.

08-27-2010, 05:15 AM	#27
Francesco Aficionado Posts: 391 Karma: 710 Join Date: Jul 2003 Location: Denver, CO, USA Device: Nexus 7, Kindle Touch	I'm in the US, I just shipped my PB360 back to Pocketbook. It has a faulty display controller, I sure hope the warranty covers the repair... I just checked UPS and my reader was delivered yesterday at noon. I paid a little extra to be able to track the package online, which at first seemed a little excessive, but after reading this thread I think it was the right move.

08-27-2010, 06:58 AM	#28
TomeRaider Enthusiast Posts: 41 Karma: 10 Join Date: Dec 2008 Device: Samsung Galaxy, Sony PRS505, PB 302, PB 360	I'm not even bothering to send mine off - screen faults aren't covered under the warranty apparently.

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08-27-2010, 07:18 AM	#30
TomeRaider Enthusiast Posts: 41 Karma: 10 Join Date: Dec 2008 Device: Samsung Galaxy, Sony PRS505, PB 302, PB 360	A display controller is not a screen fault its a display controller fault! The screen is the biggest most expensive component on an ereader so not covering that significantly devalues the worth of the warranty. I can understand not covering damage inflicted by people but my device for example is spotless and has not been mistreated in any way.