Problems Common to All Kobos

[SageTracey]

Originally Posted by dfarrell

Hi Nick,

Sorry to hear that you are experiencing issues with your Kobo eReader. Kobo does offer 24/7 support for our customers in Australia. Our toll free number is 180-006-4011. Our Customer Care agents can definitely assist you in troubleshooting the concerns you are experiencing with the eReader.

Regards,
David

I wish! I got that same number from the Angus and Robertson website here in Australia where I bought my Kobo and at 10am our time got a recorded message telling me to call back in business hours!

At least the A&R staff I was then able to speak too (by calling a different number) were quick to offer a replacement and even to ensure I don't get slugged for postage for returning my Kobo (I live in the country, two hours' drive from nearest A&R store with stock).

But that means I am without my Kobo for up to two weeks and had to trek to the library for some dead tree books instead.