Email from connect about "authorisation" problem

[ChrisAllenFiz]

Well that was difficult and frustrating. I never want to have to do that again. One moment of panic but I got there in the end.

[Bob Russell]

Congrats to you guys for getting through it! Now enjoy your free e-books. I'm so jealous!

[ChrisAllenFiz]

real pain having all your bookmarks and books disappear though. I thought I`d snapped the clip on the cover too, it doesn`t seem the most sturdy thing ever.

[arialburnz]

Originally Posted by Stuart Young

Me 2..

Step 2: You will need to reset the device(s) which you have authorized to your PC. You can do this by following the below steps:

1) If the device is on, slide the "Power" so that it turns off. Look for a small pinhole on the back panel and press the reset button on the back using a pin.

2) Slide the “Power” button to turn it on. While the screen displays "Starting up ...", you will see the light above the "Power" button flash in yellow. Wait for 35 to 40 seconds, then proceed to hold down the “MARK” and “VOL +” buttons.

3) CONTINUE TO keep these 2 buttons pressed for about 5 to 10 seconds, until the round “PAGE” button makes a quick blue flash.

4) CONTINUE to keep these 2 buttons pressed for another 25 seconds, the screen will show a “Reset All” message, and ask to delete all content.

5) Press button '5' to clean up content, this could take several minutes if you have many files on the Reader. When the deletion completes, the Reader will turn off.

6) Press the "Power" button to turn it on; this could take several minutes if you have many files on the Reader.

7) Connect your device to your PC and log-in to the store.

8) Go to Account>Manage Devices – you will be asked if you’d like to authorize this device to your account. Please say yes.

9) Your device should be ready to read eBooks purchased from your account.

My Sony Reader is completely locked up. I plugged it in this morning to put it on the charger and it's stuck on the "Starting up..." page. I have pressed the power button, I've pressed the reset button on the back with a pin. I've pressed the bookmark button plus the Volume + button. I've pressed any number of combination of buttons and nothing. AND I've taken the thing apart and even disconnected the recharable battery on it! Absolutely no response. Any suggestions?

Warmest regards and with much appreciation,

Arial

www.EnchantedWoodz.com - Artist web site
www.ArialBurnz.com - Author web site

[MSWallack]

I'd try letting it charge over night to be sure that it has a full charge before trying anything.

[Epiphone]

i have same problem here, nothing working at the moment

[spidy]

For everyone with this problem.