Gift Certificate - Page 2

Leaping Gnome · 09-30-2007, 07:48 PM

zaneK, sometimes Sony's system is slow, or broken. Over the past year, from when this thread is from, I have purchased around $8,000 in gift codes for over 50 mobileread members. Every once in a while I won't get a gift code within 10 minutes on email. In those cases it shows up by the next day, or it never shows up at all. I also don't receive the purchase confirmation email. In the cases when it never shows up, the person who purchased the code has to call Sony Support at (877) 263-2863. They usually answer the phone quickly. They'll send you another gift code or give you the original one via email within a day or two, the customer service rep usually has to get a manager to re-send it. It's happened to me I think four times where I never received the email with the code.

zaneK · 10-01-2007, 10:43 AM

thanks leaping gnome, my friend sent me $150 worth of certificates. None of the emails arrived, except when we emailed customer support they then sent the codes to us. and 2 weeks later the emails arrived.

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09-30-2007, 07:48 PM	#16
Leaping Gnome Evangelist Posts: 490 Karma: 1641 Join Date: Oct 2006 Location: Louisville Device: Sony Reader PRS-500	zaneK, sometimes Sony's system is slow, or broken. Over the past year, from when this thread is from, I have purchased around $8,000 in gift codes for over 50 mobileread members. Every once in a while I won't get a gift code within 10 minutes on email. In those cases it shows up by the next day, or it never shows up at all. I also don't receive the purchase confirmation email. In the cases when it never shows up, the person who purchased the code has to call Sony Support at (877) 263-2863. They usually answer the phone quickly. They'll send you another gift code or give you the original one via email within a day or two, the customer service rep usually has to get a manager to re-send it. It's happened to me I think four times where I never received the email with the code.

10-01-2007, 10:43 AM	#17
zaneK Member Posts: 11 Karma: 10 Join Date: Sep 2007 Device: prs 500	thanks leaping gnome, my friend sent me $150 worth of certificates. None of the emails arrived, except when we emailed customer support they then sent the codes to us. and 2 weeks later the emails arrived.

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