Cybook Gen 3 bootup loop - HELP! - Page 2

EowynCarter · 04-07-2010, 08:40 AM

Quote:

Glad that it did work for you Kerfy, but unfortunately we still have not solved the problem of loading legally paid for ePub files with ADE on the Gen3...

I would like to know if people have done it easily with the Opus ????

Lots of peaple don't have problem with this.
Should work.
What exactly is the problem ?

(And yeah, this is typically why I have DRM, only causes trouble to the legitimate buyer).

captaingeorges · 04-08-2010, 11:38 AM

I must be a little bit masochist...

I tried to buy another ePub ADE book today from KOBO... Corsair from Clive Cussler.

When I put it on my Cybook Gen3, it opened no problem...

I was very happy... I started turning the pages and at page 4 it went in that infernal loop again...

I think My Cybook is going to become a very costly coaster... I am very sad... because I liked it very much...

Georges

Graham · 04-08-2010, 11:47 AM

I'm sure it can be fixed in a future firmware upgrade, but everyone who encounters a problem needs to contact support@bookeen.com so that they know how widespread the issue is.

Graham

captaingeorges · 04-08-2010, 12:42 PM

Quote:

Originally Posted by Graham

I'm sure it can be fixed in a future firmware upgrade, but everyone who encounters a problem needs to contact support@bookeen.com so that they know how widespread the issue is.

Graham

It did it!

Jellby · 04-08-2010, 03:06 PM

Also, store your books in a card, so that you can just remove the card (and delete/fix fhe book) if that happens again.

Graham · 04-08-2010, 03:13 PM

Quote:

Originally Posted by Jellby

Also, store your books in a card, so that you can just remove the card (and delete/fix fhe book) if that happens again.

That's very clever advice.

Graham

kerfy · 04-08-2010, 03:16 PM

Hi again All,
I've been reading with interest other Gen3 users' problems with corrupted files.
My loop of death problem was caused, I think, by three corrupted files out of nineteen (yes 19) I downloaded from two of the Uk's best established booksellers, Waterstones and WHSmith. Before I ping off to them in suitably robust language I want to check something.
I downloaded each e-book file individually then disconnected the Gen3 from the computer to see if there was a problem. When, after a download, it went into the loop, I opened the ebook file on the computer and discovered a file called "manifest", which to my untrained eye looked very much like a recovery file.
Deleting the offending e-book file - thru the computer - and the manifest file returned the Gen 3 to good health. (As captaingeorges said, the files show no errors and read ok in ADE).
So, am I right in thinking the "manifest" file is a sign of a corrupt file?
None of the ebooks which are now sitting happily on my working perfectly Gen3 showed a "manifest" file - only those that did caused the crash. Can't be a coincidence can it?
Any thoughts?
Thanks.

MarlaChristy · 04-14-2010, 04:07 PM

I've had problems with epubs too ...

I would load new DRMed epubs onto the card first, cos if there's a problem, you can take it out.

If you look at Waterstones, they say that they only guarantee them for Sony or something.

People need to email to complain, they should be testing their books on all devices.

momghoti · 04-15-2010, 04:29 PM

I haven't had any trouble liberating epub files....It took a while to figure it out--try http://know-how.posterous.com and search for epub...but once I did it's a doddle.

captaingeorges · 04-16-2010, 07:48 PM

Well! after following Graham's advice to send an email to bookeen support, I finally received a reply from them...

The message was in french, so I will not quote it, but basically what it says is that because I have a first generation Gen3 with a smaller memory, the machine has problem reading DRM ePub file... They are sorry about , are aware of the problem and trying to find a solution...

So I guess I may get another reader when KOBO comes out with their own in may...

Regards,

Georges

lex2020 · 05-05-2010, 12:10 AM

Has anyone had any luck solving this issue or more thoughts on what might be tried? I just upgraded from the 1.5 firmware to the 2.0 firmware. The first three ePub books I checked out from my public library site worked great, but the five books I bought from Fictionwise all put the device in this boot up loop. All five books work in ADE on my PC, both the copy on the PC and they copy on the device, so I don't think file corruption is the issue. The files from Fictionwise aren't any larger in size than the files from the library,so I don't see how memory could be the issue. The five books are from four different authors and three different publishers, so I don't think it is some sort of problem with the e-PUB format usage, unless it is a pervasive problem. Help?

seismic Jon · 05-05-2010, 07:28 PM

Hi guys, I'm new here and have been having this same problem. The books I've bought have been off the Kobo site, and some work some don't.

As I have been playing around, I finally opened ADE in one window and my 3Gen in another on the computer, to compare file types.

This is what I found

ADE
Book title 1.epub
Book title 2.epub
etc.

On the 3 Gen
Book title 1.epub
Book title 1.epub.bin
Book title 1.epub.dat
Book title 1.epub.thn
Book title 2.epub
Book title 2.epub.bin
Book title 2.epub.dat
Book title 2.epub.thn

4 files instead of 1 per book
the .bin and .dat were 1KB a piece and the .thn file was 7 KB

The epub file gets copied over, then the other files should be created by the reader. The.bin file was creating itself, on my books that didn't work, when I tried disconnecting. I did notice that one time the .dat file was missing from a working book and nothing changed, so I am guessing that the .thn file is the issue.

The little research I have done, and I appoligize if I am telling anybody anything they already know, the .thn extension is a type of thumbnail.

My last step was to take a book that was working, and change the .thn file to a non working books name. For example "Pirate Latitudes" was working and I changed it to "Born to Run". I then disconnected my 3Gen. Guess what. It booted properly and it went to the menu. The thumb nail for the book still was for "Pirate Latitudes" but the title next to it was correct. I then tried to select "Born to Run" and from there it rebooted. But it didn't do it automatically and I believe you could turn it off yourself I forgot to try that.

Long story short the problem is still there, but I think if we figure out how to create the .thn file, we have solved our problem.

Sorry for the long post, I'll never admit to being the most computer savy person on the planet. I'm going to keep working on it, but perhaps one of you has more expertise than myself.

-Jon

Jellby · 05-06-2010, 04:53 AM

The Cybook creates the .thn file automatically from the book file if it does not exist. The format of the .thn file is quite simple, I created a script (for linux) to generate .thn files, it should be around the forums somewhere.

lex2020 · 05-06-2010, 07:49 PM

I have been able to recreate your partial success seismic Jon. As you suggested, I copied the .dat and .thn files from a working book to the failing one and now the library page will load. But selecting the book still causes the reboot.

I'm going to see if I can get Jellby's script to work for generating the .thn, but it is possible that whatever causes the .thn file to not be created is also causing the crash when we try to read.

As suggested earlier in the thread, I did send an email to Bookeen on Tuesday night, but so far no response.

lex2020 · 05-06-2010, 09:24 PM

OK, I found a Python script to generate thn files here. I now have a valid thn file with the appropriate image on my Cybook, but choosing the book still causes the device to reboot. I don't think the thn file itself is the problem. I think whatever causes the reboot happens before the thn file is generated, but doesn't really have anything to do with the thn itself. Back to digging...

05-05-2010, 07:28 PM	#27
seismic Jon Junior Member Posts: 1 Karma: 10 Join Date: May 2010 Location: Somewhere on the blue marble Device: Cybook 3Gen	A little luck and maybe a step closer Hi guys, I'm new here and have been having this same problem. The books I've bought have been off the Kobo site, and some work some don't. As I have been playing around, I finally opened ADE in one window and my 3Gen in another on the computer, to compare file types. This is what I found ADE Book title 1.epub Book title 2.epub etc. On the 3 Gen Book title 1.epub Book title 1.epub.bin Book title 1.epub.dat Book title 1.epub.thn Book title 2.epub Book title 2.epub.bin Book title 2.epub.dat Book title 2.epub.thn 4 files instead of 1 per book the .bin and .dat were 1KB a piece and the .thn file was 7 KB The epub file gets copied over, then the other files should be created by the reader. The.bin file was creating itself, on my books that didn't work, when I tried disconnecting. I did notice that one time the .dat file was missing from a working book and nothing changed, so I am guessing that the .thn file is the issue. The little research I have done, and I appoligize if I am telling anybody anything they already know, the .thn extension is a type of thumbnail. My last step was to take a book that was working, and change the .thn file to a non working books name. For example "Pirate Latitudes" was working and I changed it to "Born to Run". I then disconnected my 3Gen. Guess what. It booted properly and it went to the menu. The thumb nail for the book still was for "Pirate Latitudes" but the title next to it was correct. I then tried to select "Born to Run" and from there it rebooted. But it didn't do it automatically and I believe you could turn it off yourself I forgot to try that. Long story short the problem is still there, but I think if we figure out how to create the .thn file, we have solved our problem. Sorry for the long post, I'll never admit to being the most computer savy person on the planet. I'm going to keep working on it, but perhaps one of you has more expertise than myself. -Jon

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Can't detect Cybook Gen 3	minca	Calibre	4	08-09-2010 08:50 AM
Ended Cybook Gen 3	luqmaninbmore	Flea Market	3	11-21-2009 11:35 PM
CyBook Gen 3 for £179.99	pdurrant	Deals and Resources (No Self-Promotion or Affiliate Links)	1	09-10-2008 04:59 PM
Cybook gen 3 - blue?	segosarko	Which one should I buy?	3	09-09-2008 10:08 AM
Ended Cybook Gen 3	philippd	Flea Market	4	06-13-2008 11:28 AM

04-08-2010, 11:38 AM	#17
captaingeorges Zealot Posts: 125 Karma: 594 Join Date: Nov 2007 Location: Isle-aux-Grues, Qc, Canada Device: Cybook, Iphone32g, ipad, Kobo	I must be a little bit masochist... I tried to buy another ePub ADE book today from KOBO... Corsair from Clive Cussler. When I put it on my Cybook Gen3, it opened no problem... I was very happy... I started turning the pages and at page 4 it went in that infernal loop again... I think My Cybook is going to become a very costly coaster... I am very sad... because I liked it very much... Georges

04-08-2010, 11:47 AM	#18
Graham Wizard Posts: 2,742 Karma: 32912427 Join Date: Feb 2008 Location: North Yorkshire, UK Device: Kobo H20, Pixel 2, Samsung Chromebook Plus	I'm sure it can be fixed in a future firmware upgrade, but everyone who encounters a problem needs to contact support@bookeen.com so that they know how widespread the issue is. Graham

04-08-2010, 03:06 PM	#20
Jellby frumious Bandersnatch Posts: 7,549 Karma: 19500001 Join Date: Jan 2008 Location: Spaniard in Sweden Device: Cybook Orizon, Kobo Aura	Also, store your books in a card, so that you can just remove the card (and delete/fix fhe book) if that happens again.

04-08-2010, 03:16 PM	#22
kerfy Junior Member Posts: 5 Karma: 10 Join Date: Apr 2010 Location: Hertfordshire UK Device: Cybook Gen 3	Hi again All, I've been reading with interest other Gen3 users' problems with corrupted files. My loop of death problem was caused, I think, by three corrupted files out of nineteen (yes 19) I downloaded from two of the Uk's best established booksellers, Waterstones and WHSmith. Before I ping off to them in suitably robust language I want to check something. I downloaded each e-book file individually then disconnected the Gen3 from the computer to see if there was a problem. When, after a download, it went into the loop, I opened the ebook file on the computer and discovered a file called "manifest", which to my untrained eye looked very much like a recovery file. Deleting the offending e-book file - thru the computer - and the manifest file returned the Gen 3 to good health. (As captaingeorges said, the files show no errors and read ok in ADE). So, am I right in thinking the "manifest" file is a sign of a corrupt file? None of the ebooks which are now sitting happily on my working perfectly Gen3 showed a "manifest" file - only those that did caused the crash. Can't be a coincidence can it? Any thoughts? Thanks.

04-14-2010, 04:07 PM	#23
MarlaChristy Member Posts: 19 Karma: 10 Join Date: Nov 2009 Device: Opus	I've had problems with epubs too ... I would load new DRMed epubs onto the card first, cos if there's a problem, you can take it out. If you look at Waterstones, they say that they only guarantee them for Sony or something. People need to email to complain, they should be testing their books on all devices.

04-15-2010, 04:29 PM	#24
momghoti Zealot Posts: 121 Karma: 1000021 Join Date: Feb 2008 Location: Hook, UK Device: Cybook Bookeen	I haven't had any trouble liberating epub files....It took a while to figure it out--try http://know-how.posterous.com and search for epub...but once I did it's a doddle.

04-16-2010, 07:48 PM	#25
captaingeorges Zealot Posts: 125 Karma: 594 Join Date: Nov 2007 Location: Isle-aux-Grues, Qc, Canada Device: Cybook, Iphone32g, ipad, Kobo	Well! after following Graham's advice to send an email to bookeen support, I finally received a reply from them... The message was in french, so I will not quote it, but basically what it says is that because I have a first generation Gen3 with a smaller memory, the machine has problem reading DRM ePub file... They are sorry about , are aware of the problem and trying to find a solution... So I guess I may get another reader when KOBO comes out with their own in may... Regards, Georges

05-05-2010, 12:10 AM	#26
lex2020 Junior Member Posts: 7 Karma: 10 Join Date: May 2010 Device: Cybook Bookeen	Has anyone had any luck solving this issue or more thoughts on what might be tried? I just upgraded from the 1.5 firmware to the 2.0 firmware. The first three ePub books I checked out from my public library site worked great, but the five books I bought from Fictionwise all put the device in this boot up loop. All five books work in ADE on my PC, both the copy on the PC and they copy on the device, so I don't think file corruption is the issue. The files from Fictionwise aren't any larger in size than the files from the library,so I don't see how memory could be the issue. The five books are from four different authors and three different publishers, so I don't think it is some sort of problem with the e-PUB format usage, unless it is a pervasive problem. Help?

05-06-2010, 04:53 AM	#28
Jellby frumious Bandersnatch Posts: 7,549 Karma: 19500001 Join Date: Jan 2008 Location: Spaniard in Sweden Device: Cybook Orizon, Kobo Aura	The Cybook creates the .thn file automatically from the book file if it does not exist. The format of the .thn file is quite simple, I created a script (for linux) to generate .thn files, it should be around the forums somewhere.

05-06-2010, 07:49 PM	#29
lex2020 Junior Member Posts: 7 Karma: 10 Join Date: May 2010 Device: Cybook Bookeen	I have been able to recreate your partial success seismic Jon. As you suggested, I copied the .dat and .thn files from a working book to the failing one and now the library page will load. But selecting the book still causes the reboot. I'm going to see if I can get Jellby's script to work for generating the .thn, but it is possible that whatever causes the .thn file to not be created is also causing the crash when we try to read. As suggested earlier in the thread, I did send an email to Bookeen on Tuesday night, but so far no response.

Advert

Advert

05-06-2010, 09:24 PM	#30
lex2020 Junior Member Posts: 7 Karma: 10 Join Date: May 2010 Device: Cybook Bookeen	OK, I found a Python script to generate thn files here. I now have a valid thn file with the appropriate image on my Cybook, but choosing the book still causes the device to reboot. I don't think the thn file itself is the problem. I think whatever causes the reboot happens before the thn file is generated, but doesn't really have anything to do with the thn itself. Back to digging...