PRS-600 Frozen on Home Screen - HELP ! - Page 2

eksor · 03-01-2010, 05:01 AM

If you have a sd inserted remove it. My prs 700 got stuck because a broken sd.
Good luck

omk3 · 03-01-2010, 08:33 AM

Just saw this, sorry you're having problems...and you were so happy with it

The soft reset seems to be more than just pressing reset, I found after my last freeze:
While pressing reset with the stylus, you also keep the on/off switch pressed for a few seconds, then release both and press the on/off switch again. No chanting or dancing required. Sorry for the superfluous info if you've already done all that, it's just that I only found out recently that that's the way to do it.

If nothing else helps, ask your retailer to exchange it for a new one. You've only had it for a few days after all.

Good luck and let us know.

Kevin2960 · 03-01-2010, 10:26 AM

Everyone, unfortunately nothing worked, I will contact SONY UK, and the Retailer W H Smiths Online,

Any other advice appreciated,

Still feeling really devastated, this was such a BIG buy for us,

Just my luck

Castor Canadensi · 03-02-2010, 03:08 PM

I had a similar screen freezing problem last night, and here's what I did to fix it. I found these instructions somewhere online but I don't remember where so this is just from memory.

Starting with the Reader disconnected from computer:

Step 1: Hold down reset for a few seconds.
Step 2: Slide power switch to turn on.
Step 3: IMMEDIATELY plug in the usb cable to connect to computer before the Reader can go through the rebooting process.

I had to try this a few times to get the timing right, but on about the 3rd try I got the "USB connected" screen. I don't know if this will fix your particular problem, but I figured I might as well suggest it. Good Luck!

Kevin2960 · 03-02-2010, 03:30 PM

Thnx I'll give it a try

!

kennyc · 03-03-2010, 06:05 AM

Oh No!

I had weird things like this happen with my 505 once. It was because the battery was drained. I let it charge for a few hours. Did a manual reset and soft reset and it came back.

dreams · 03-03-2010, 02:38 PM

Quote:

Originally Posted by Castor Canadensi

I had a similar screen freezing problem last night, and here's what I did to fix it. I found these instructions somewhere online but I don't remember where so this is just from memory.

Starting with the Reader disconnected from computer:

Step 1: Hold down reset for a few seconds.
Step 2: Slide power switch to turn on.
Step 3: IMMEDIATELY plug in the usb cable to connect to computer before the Reader can go through the rebooting process.

I had to try this a few times to get the timing right, but on about the 3rd try I got the "USB connected" screen. I don't know if this will fix your particular problem, but I figured I might as well suggest it. Good Luck!

Welcome to MR, Castor and thank you for making your first post be one to help someone.

When I saw your instructions, I remembered where I saw it. It was what some were calling a "brick" and I found the same instructions in MR's Wiki under Sony 505.

Quote:

Recovering a brick

Note: Some have reported that this does not work. You may need to return your reader to Sony.

1. You're stuck at "Reader starting up"
2. Paperclip the reset button then slide the power toggle.
3. When the screen goes blank, quickly connect the PC usb cable.
The Reader should reboot and show the USB connect in a minute or so, then you can use the Sony Updater to reflash your Reader.

Kevin, I hope this works and Karma to you, Castor, for being so willing to jump in and post a possible solution for Kevin. EDIT: oops have to wait until my Karma button lets me give some out.

Kevin2960 · 03-03-2010, 04:03 PM

[QUOTE=
Kevin, I hope this works and Karma to you, Castor, for being so willing to jump in and post a possible solution for Kevin. EDIT: oops have to wait until my Karma button lets me give some out.[/QUOTE]

Dreams Thankyou, by the way love the new Avatar, and to Castor 'm afraid Nothing works, So ........ Waiting for contact from the retailers .... not going tp try anything else ...Just get it Replaced !!!!

THNX Again Everyone

dreams · 03-03-2010, 04:16 PM

You're welcome, and make sure you keep us updated on what happens.

Good luck

kennyc · 03-03-2010, 04:38 PM

Quote:

Originally Posted by Kevin2960

Dreams Thankyou, by the way love the new Avatar, and to Castor 'm afraid Nothing works, So ........ Waiting for contact from the retailers .... not going tp try anything else ...Just get it Replaced !!!!

THNX Again Everyone

Good Luck. Keep us posted.

SCION · 03-03-2010, 04:59 PM

Best Wishes!!!

MelC · 03-03-2010, 10:19 PM

Good luck with it. If you do a search on here (you may have already done so) you will see a lot of us had difficulties with freezing in the first few weeks of our PRS600 ownership. The solutions seemed quite random, what worked for some didn't work for others. All I can recommend is that you try random combinations of the reset button and the on/off slide. Alternatively you could try to mimic a hard reset which is described elsewhere (the instructions reference turning it on/off which obviously you can't do but you could try the other elements of it and see what happens). What worked for me was (a) pressing reset several times in a row in rapid succession and then sliding the power toggle, (b) taking out the micro sd card and never ever putting it back in again. Haven't had a problem with freezing since but before then it froze multiple times on me in a short space of time.

Mel

Edmund · 03-04-2010, 12:12 AM

My 600 just bit the dust. Two and a half months. Touch screen stopped working. Reset, Hard reset, re-format. Now can't get past the calibration screen. Checked Sony's web site and I'm eligible for a refurbished unit. Wow. That makes me warm and fuzzy. O well, my fault, almost $400.00 done the drain. This was a gift and to make it even better, my wife purchased it at Best Buy.

Sorry for the rant, it's midnight and and I've spent the last five hours trying to breath life into this. Tomorrow, I'll find out how to swap it for a working model.

Kevin2960 · 03-04-2010, 08:07 AM

RECIEVED from Retailers WHSmith Online,

"Thank you for your email regarding order .

I can appreciate how frustrating this must have been for you and would like to assure you that we’ll be investigating this matter to establish whether you've highlighted a quality control issue, so we can ensure all our remaining stock is of our usual high standard.

I am very sorry that we let you down on this occasion. Please feel welcome to return the faulty E-Reader tomyself at the address below, quoting reference XX-0000000-XXXX.

WHSmith Customer Services.
Greenbridge Road
Swindon
SN3 3LD

Please return the product via a trackable service to ensure that it does not get lost in the return process. Please advise if you would like us to reorder a replacement for you? You will be charged again once the replacement product has been dispatched.

Thank you for bringing this matter to my attention. Your feedback is vital in ensuring we continue to meet our customers' expectations. If I can be of any further assistance, please don't hesitate to contact me.

Kind regards
Customer Service Coordinator"

So they want me to send back the OLD one, and Pay a second time at full price, for One Reader,

Ummmmh Now why Don't I fancy that Idea ???

My Reply,

"Hi,

I'm a little confused by your reply, You expect me to pay AGAIN to replace Faulty goods ?

Under the Sale of Goods Act, etc I believe I am entitled to a free replacement or Full Refund,

I do want a replacement, but if you are refusing to do this, then I require a full refund as the goods are faulty and not of saleable quality.

I anxiously await your response,

Regards "

They are Kidding Right ???

Kevin2960 · 03-04-2010, 08:09 AM

I Just re-read that, are they going to refund on the first one, THEN i pay for a Replacement, I'm not sure ?

03-04-2010, 12:12 AM	#28
Edmund Member Posts: 10 Karma: 16 Join Date: Dec 2009 Device: none	Croaked!! My 600 just bit the dust. Two and a half months. Touch screen stopped working. Reset, Hard reset, re-format. Now can't get past the calibration screen. Checked Sony's web site and I'm eligible for a refurbished unit. Wow. That makes me warm and fuzzy. O well, my fault, almost $400.00 done the drain. This was a gift and to make it even better, my wife purchased it at Best Buy. Sorry for the rant, it's midnight and and I've spent the last five hours trying to breath life into this. Tomorrow, I'll find out how to swap it for a working model.

03-04-2010, 08:07 AM	#29
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	RECIEVED from Retailers WHSmith Online, "Thank you for your email regarding order . I can appreciate how frustrating this must have been for you and would like to assure you that we’ll be investigating this matter to establish whether you've highlighted a quality control issue, so we can ensure all our remaining stock is of our usual high standard. I am very sorry that we let you down on this occasion. Please feel welcome to return the faulty E-Reader tomyself at the address below, quoting reference XX-0000000-XXXX. WHSmith Customer Services. Greenbridge Road Swindon SN3 3LD Please return the product via a trackable service to ensure that it does not get lost in the return process. Please advise if you would like us to reorder a replacement for you? You will be charged again once the replacement product has been dispatched. Thank you for bringing this matter to my attention. Your feedback is vital in ensuring we continue to meet our customers' expectations. If I can be of any further assistance, please don't hesitate to contact me. Kind regards Customer Service Coordinator" So they want me to send back the OLD one, and Pay a second time at full price, for One Reader, Ummmmh Now why Don't I fancy that Idea ??? My Reply, "Hi, I'm a little confused by your reply, You expect me to pay AGAIN to replace Faulty goods ? Under the Sale of Goods Act, etc I believe I am entitled to a free replacement or Full Refund, I do want a replacement, but if you are refusing to do this, then I require a full refund as the goods are faulty and not of saleable quality. I anxiously await your response, Regards " They are Kidding Right ??? Last edited by Kevin2960; 03-04-2010 at 08:12 AM.

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03-01-2010, 05:01 AM	#16
eksor Connoisseur Posts: 94 Karma: 999884 Join Date: Jun 2009 Device: prs700, i-mate JAMin, smartq v7, GeeksPhone Zero, iPad 3rd Gen	If you have a sd inserted remove it. My prs 700 got stuck because a broken sd. Good luck

03-01-2010, 08:33 AM	#17
omk3 Wizard Posts: 1,454 Karma: 37243 Join Date: Dec 2009 Location: Europe Device: pocketbook 360, kindle 4	Just saw this, sorry you're having problems...and you were so happy with it The soft reset seems to be more than just pressing reset, I found after my last freeze: While pressing reset with the stylus, you also keep the on/off switch pressed for a few seconds, then release both and press the on/off switch again. No chanting or dancing required. Sorry for the superfluous info if you've already done all that, it's just that I only found out recently that that's the way to do it. If nothing else helps, ask your retailer to exchange it for a new one. You've only had it for a few days after all. Good luck and let us know.

03-01-2010, 10:26 AM	#18
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	Everyone, unfortunately nothing worked, I will contact SONY UK, and the Retailer W H Smiths Online, Any other advice appreciated, Still feeling really devastated, this was such a BIG buy for us, Just my luck

03-02-2010, 03:08 PM	#19
Castor Canadensi Junior Member Posts: 1 Karma: 120 Join Date: Mar 2010 Device: Sony Reader Touch PRS-600	I had a similar screen freezing problem last night, and here's what I did to fix it. I found these instructions somewhere online but I don't remember where so this is just from memory. Starting with the Reader disconnected from computer: Step 1: Hold down reset for a few seconds. Step 2: Slide power switch to turn on. Step 3: IMMEDIATELY plug in the usb cable to connect to computer before the Reader can go through the rebooting process. I had to try this a few times to get the timing right, but on about the 3rd try I got the "USB connected" screen. I don't know if this will fix your particular problem, but I figured I might as well suggest it. Good Luck!

03-02-2010, 03:30 PM	#20
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	Thnx I'll give it a try !

03-03-2010, 06:05 AM	#21
kennyc The Dank Side of the Moon Posts: 35,907 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Oh No! I had weird things like this happen with my 505 once. It was because the battery was drained. I let it charge for a few hours. Did a manual reset and soft reset and it came back.

03-03-2010, 04:03 PM	#23
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	[QUOTE= Kevin, I hope this works and Karma to you, Castor, for being so willing to jump in and post a possible solution for Kevin. EDIT: oops have to wait until my Karma button lets me give some out.[/QUOTE] Dreams Thankyou, by the way love the new Avatar, and to Castor 'm afraid Nothing works, So ........ Waiting for contact from the retailers .... not going tp try anything else ...Just get it Replaced !!!! THNX Again Everyone

03-03-2010, 04:16 PM	#24
dreams It's about the umbrella Posts: 25,110 Karma: 56250158 Join Date: Jan 2009 Device: Sony 505\| K Fire \| KK 3G+Wi-Fi \| iPhone 3Gs \|Vista 32-bit Hm Prem w/FF	You're welcome, and make sure you keep us updated on what happens. Good luck

03-03-2010, 04:59 PM	#26
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	Best Wishes!!!

03-03-2010, 10:19 PM	#27
MelC Evangelist Posts: 410 Karma: 2081 Join Date: Feb 2009 Location: Toronto, Canada Device: Cybook Gen3, PRS600	Good luck with it. If you do a search on here (you may have already done so) you will see a lot of us had difficulties with freezing in the first few weeks of our PRS600 ownership. The solutions seemed quite random, what worked for some didn't work for others. All I can recommend is that you try random combinations of the reset button and the on/off slide. Alternatively you could try to mimic a hard reset which is described elsewhere (the instructions reference turning it on/off which obviously you can't do but you could try the other elements of it and see what happens). What worked for me was (a) pressing reset several times in a row in rapid succession and then sliding the power toggle, (b) taking out the micro sd card and never ever putting it back in again. Haven't had a problem with freezing since but before then it froze multiple times on me in a short space of time. Mel

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03-04-2010, 08:09 AM	#30
Kevin2960 YODA's Uglier Twin Posts: 974 Karma: 6295251 Join Date: Feb 2010 Location: Leicester, UK Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD	I Just re-read that, are they going to refund on the first one, THEN i pay for a Replacement, I'm not sure ?