Good News on the support front... - Page 2

Riocaz · 08-22-2006, 05:27 AM

*wonders* so where is my iLiad then...

Riocaz · 08-22-2006, 07:14 AM

Right apparently they have given an incomplete address to UPS (an issue I highlighted to them earlier as they keep leaving out the 2nd half of the road name). So my new iLiad is stuck in Barking.

Moonraker · 08-22-2006, 07:41 AM

Barking or Barkingside -- ah, the areas of my childhood -- I know them well.

Mr. Goodbar · 08-22-2006, 07:52 PM

The good news is that my replacement is scheduled to be delivered tomorrow, the bad news is that I'm on a business trip until Sunday! My credit to iRex for shipping a replacement as soon as my defective arrived at their repair facility. They definitely followed thru on their commitment.

Mr. Goodbar · 08-27-2006, 07:44 PM

OK, my optimism is getting stretched to the breaking point. I just returned from my trip, unpacked the new iLiad and put it on the charger. The good news is that it appears to be charging. The bad news is that it won't turn on. When I hit the power button the LED will change from red to orange and the activity light will flash, but nothing comes up on the display and I mean absolutely nothing. It stays as blank as when it is off. I just can't believe I got a second DOA unit! I'm going to let it charge for awhile and see what happens. Any suggestions?

08-22-2006, 07:14 AM	#17
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Right apparently they have given an incomplete address to UPS (an issue I highlighted to them earlier as they keep leaving out the 2nd half of the road name). So my new iLiad is stuck in Barking. Last edited by Riocaz; 08-22-2006 at 07:20 AM.

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08-22-2006, 05:27 AM	#16
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	wonders so where is my iLiad then...

08-22-2006, 07:41 AM	#18
Moonraker Addict Posts: 314 Karma: 1002965 Join Date: Mar 2006 Location: UK Device: ILiad. Gen 3, PocketBook 360, Kobo Aura HD, Kindle Oasis 2	Barking or Barkingside -- ah, the areas of my childhood -- I know them well.

08-22-2006, 07:52 PM	#19
Mr. Goodbar Wizard Posts: 1,005 Karma: 98078 Join Date: Jul 2006 Location: Atlanta, GA Device: iPad Mini 4	The good news is that my replacement is scheduled to be delivered tomorrow, the bad news is that I'm on a business trip until Sunday! My credit to iRex for shipping a replacement as soon as my defective arrived at their repair facility. They definitely followed thru on their commitment.

08-27-2006, 07:44 PM	#20
Mr. Goodbar Wizard Posts: 1,005 Karma: 98078 Join Date: Jul 2006 Location: Atlanta, GA Device: iPad Mini 4	OK, my optimism is getting stretched to the breaking point. I just returned from my trip, unpacked the new iLiad and put it on the charger. The good news is that it appears to be charging. The bad news is that it won't turn on. When I hit the power button the LED will change from red to orange and the activity light will flash, but nothing comes up on the display and I mean absolutely nothing. It stays as blank as when it is off. I just can't believe I got a second DOA unit! I'm going to let it charge for awhile and see what happens. Any suggestions?

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