Email from Amazon about the Kindle Cover

[Ea]

Originally Posted by zacheryjensen

I'd generally agree, and with my Kindle, I had no serious issues with this, however it can not be denied that it's an awfully flawed design. It's almost as though they went out of their way to make this issue likely to occur. On several occasions, though it never damaged my kindle or case, my hand slipped or a similar event occurred and the back cover got pulled away from the Kindle. Each time making me cringe, expecting a snap.

I agree. I don't use the cover all the time, and I'm careful, but not everyone is - and you shouldn't expect it to be necessary to be extraordinarily careful around something like this. I don't have the issue myself, but I can easily understand it why people complain.

[WT Sharpe]

The letter Amazon sent out is a transparent attempt to provide cover for an obviously defective design. What they should do is recall the covers already sold and install a fix--either Velcro or elastic straps--and replace the Kindles damaged as a result of using those covers.

A reader shouldn't break because the cover is opened the wrong way.