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Old 01-08-2010, 01:32 PM   #16
rcuadro
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Originally Posted by RedSox09 View Post
Wow, has anyone had any good experiences with the Customer Service? It's been 50 minutes & I'm still on hold after being transferred O_O
That kind of wait time is insane! I think that the longest I have ever bee on hold with Amazon was 2 mins...
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Old 01-08-2010, 01:41 PM   #17
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For what's it worth, it's not a whole better on the B&N ereader forums. A lot of people are having "freezing" problems now, if they enter a comment about it someone throws a shoe at them "because of the frequency of comments". !!!

Customer service is not keeping up with demand, delays on the phone of 1-2 hours is not uncommon, if you can get past the automated menus and such. I am so disappointed, because I really wanted one of these! I'm not going to put up with the beta program they've got.
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Old 01-08-2010, 01:48 PM   #18
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Quote:
Originally Posted by rcuadro View Post
That kind of wait time is insane! I think that the longest I have ever bee on hold with Amazon was 2 mins...
Lucky you!!!!!!!!!!!!!!!!!! Over an hour is a little ridiculous

Quote:
Originally Posted by vaughnmr View Post
For what's it worth, it's not a whole better on the B&N ereader forums. A lot of people are having "freezing" problems now, if they enter a comment about it someone throws a shoe at them "because of the frequency of comments". !!!

Customer service is not keeping up with demand, delays on the phone of 1-2 hours is not uncommon, if you can get past the automated menus and such. I am so disappointed, because I really wanted one of these! I'm not going to put up with the beta program they've got.
Honestly, I love nook, I've never seen a Kindle (or any other ereader) so my opinion is not the most experienced. But it's about to be a month, & this is the only inconvenience I've experienced. & its not necessarily the nook, but the way ebook files were titled, instead of using unique identifiers like ISBN (maybe eISBN?? lol).

There's an excess demand & a shortage on supply for Customer Service. Luckily I found a temporary way to go around it, but I'd be really disappointed if the issue is not resolved within a week.......
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Old 01-14-2010, 12:41 PM   #19
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Just letting anyone who's reading this know that I've not yet resolved my issue.

It's been exactly one week, & the long hours on hold are unbelievable.

I've sent an e-mail explaining my problem, hopefully I get an answer & most importantly, a solution, before the end of January
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