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#16 |
Wizard
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Karma: 874275
Join Date: Nov 2008
Location: Virginia Beach, VA
Device: Kindle DX
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#17 |
Ebook Reader
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Karma: 3205128
Join Date: Nov 2009
Location: Texas
Device: Kindle 3, HTC Evo, HTC View
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For what's it worth, it's not a whole better on the B&N ereader forums. A lot of people are having "freezing" problems now, if they enter a comment about it someone throws a shoe at them "because of the frequency of comments". !!!
Customer service is not keeping up with demand, delays on the phone of 1-2 hours is not uncommon, if you can get past the automated menus and such. I am so disappointed, because I really wanted one of these! I'm not going to put up with the beta program they've got. |
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#18 | ||
Member
![]() Posts: 11
Karma: 10
Join Date: Jan 2010
Device: nook
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There's an excess demand & a shortage on supply for Customer Service. Luckily I found a temporary way to go around it, but I'd be really disappointed if the issue is not resolved within a week....... ![]() ![]() ![]() |
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#19 |
Member
![]() Posts: 11
Karma: 10
Join Date: Jan 2010
Device: nook
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Just letting anyone who's reading this know that I've not yet resolved my issue.
It's been exactly one week, & the long hours on hold are unbelievable. I've sent an e-mail explaining my problem, hopefully I get an answer & most importantly, a solution, before the end of January ![]() |
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