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#16 | |
The Dank Side of the Moon
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Karma: 119230421
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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Quote:
The steps that are required are no different than installing any other software or device (like a ipod of iphone etc). Most people know how to do this and sometimes that is even the problem because they assume they know how and skip steps. Clearly as far as the Sony Library Software there seems (at least to me) some issue with Vista and Firewalls and when people skip that step(s) about disabling Virus checkers and Firewalls then it fails to install properly....or so it seems. I've seen very few people having issues when running xp or windows7 -- except possibly when they did things out of order --- like purchasing books before installing/registering the ebook Reader or doing it on a different computer or registering multiple Adobe DE IDs. Yeah, there are many parts to getting it to work properly, but if they would just wait, read the getting started and follow the directions, there would be far fewer issues. As I said above I've been doing my best to try and help those with problems, but by the same token the ones that are having the problems are almost invariably because they have not read and followed the getting started directions. |
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#17 |
Ticats win 4th straight
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Karma: 31487351
Join Date: Aug 2009
Location: Raleigh, NC
Device: Paperwhite, Kindles 10 & 4 and jetBook Lite
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Neither the Quick Start Guide nor the Users Manual that came with my jetBook Lite included any instructions about how to load an eBook onto the thing.
I'd be lost without the friendly people here. |
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#18 | |
Enjoying the show....
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Karma: 10462843
Join Date: Jun 2008
Location: Arizona
Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir
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Quote:
Your perception of the "average computer user" may be a little on the over estimating site. Many of these are older, and this is a completely new process for them. Or.....they aren't that familiar with their computers. As far as not reading the directions first........which amongst us hasn't made that error? |
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#19 |
The Dank Side of the Moon
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Karma: 119230421
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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#20 | |
The Dank Side of the Moon
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 35,901
Karma: 119230421
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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Quote:
Clearly in a few of the cases where I attempted to help the new owners, it was blatantly obvious that it was not a case of not understand, but one of not even trying to read and follow simple getting started steps. In other cases it was that person not doing what it said. Chalk that up to whatever reason you want, perhaps misunderstanding or perhaps just not doing it and thinking it wouldn't matter. In other cases it was something more serious like issues with the particular computer, usb ports, firewalls, multiple Adobe ID's etc. I don't know who doesn't read directions, but it seems pretty clear that you should when you open the box and it says in big bold RED letters: READ THIS FIRST! |
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#21 |
Hi There!
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Karma: 2930523
Join Date: Feb 2008
Location: Ft Lauderdale
Device: iPad
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I love all of the newbies! Somehow they always ask questions in such ways that I learn more and more. Have patience, Kenny, and you may be surprised to find a new online friend.
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#22 | |
The Dank Side of the Moon
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Karma: 119230421
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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Quote:
Don't get me wrong. I love them too, that's why I'm doing everything I can to help. I'm just trying to express a bit of frustration here. ![]() |
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#23 |
neilmarr
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Karma: 6000059
Join Date: Apr 2009
Location: Monaco-Menton, France
Device: sony
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Just to remind you of where we all were once, here you go ... http://www.youtube.com/watch?v=pQHX-SjgQvQ. Cheers. Neil
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#24 |
The Dank Side of the Moon
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Karma: 119230421
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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I love that one Neil. Thanks for the link! karma man!
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#25 |
Wizard
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Karma: 37243
Join Date: Dec 2009
Location: Europe
Device: pocketbook 360, kindle 4
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I loved the video!
![]() So true... |
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#26 |
Warrior Princess
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Karma: 9724231
Join Date: Sep 2009
Device: PRS-505; PRS-350, PRS-T1, iPad, Aura HD
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great link, thanks Neil!
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#27 | |
Chocolate Grasshopper ...
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Karma: 20821184
Join Date: Mar 2008
Location: Scotland
Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
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Quote:
good job the book was not upside down ! |
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