Spare Pocket PRO battery on website Friday! - Page 2

gargoyle67 · 10-28-2009, 10:53 AM

Quote:

Originally Posted by theducks

I don't understand the difference in shipping a unit with the battery disconnected and shipping the battery with the unit disconnected? Really disconnected,
like in the owners possession across the globe

Yeah I was thinking the same thing, Rules and regulations...You gota love it

Perhaps I should just buy another pocket pro for the battery..

ssophon · 10-28-2009, 11:12 AM

Quote:

Originally Posted by Robertb

Also right is the User Manual. As I explained several times, we get a poor-English User Manual 3 months before we get the device itself. I personally try as hard as I can to make it at least readable properly. However, there are always features that the factory did not explain at all in that draft user manual... so I have NO knowledge of how to utilize the feature... so I cannot write about it.

We TRY to use the FAQ sheet to catch the latest techniques and tips on features NOT in the User Manual. I do not like it... but it gets the devices to market a bit faster.

I will try to do better!

Robert,

This is where I feel that Astak should improve since I could not find any detail of the device until I brought it, and return it of course. Unlike the other that they post the manual on the web so that I can download and read thru it before making a decision. This is to help finding the information I need easily. I wish that you could push this and having all the device manual on the web so that I can go look at it before buying it.

FAQ is also good but some how it is not up-to-date, I feel. Again, if there is any detail information on the change in each update it would be really helpful. Because I do remember that I update the firmware without knowing what is the new feature until I play with it after the update.

gargoyle67 · 11-04-2009, 12:40 PM

Any news on international battery shipping yet ?

jusmee · 11-04-2009, 11:56 PM

Quote:

Originally Posted by theducks

I don't understand the difference in shipping a unit with the battery disconnected and shipping the battery with the unit disconnected? Really disconnected,
like in the owners possession across the globe

Yes that occurred to me too

crazy rules

Javed · 11-09-2009, 03:14 AM

Quote:

Originally Posted by gargoyle67

Any news on international battery shipping yet ?

Maybe it just won't happen?

jusmee · 11-09-2009, 04:31 AM

Quote:

Originally Posted by Javed

Maybe it just won't happen?

But it shipped internationally to get to the US, then other batteries shipped internationally to me, inside my reader. Where is the problem?

theducks · 11-09-2009, 11:33 AM

Quote:

Originally Posted by jusmee

But it shipped internationally to get to the US, then other batteries shipped internationally to me, inside my reader. Where is the problem?

The problem is in the way each country writes their import laws.

.
Some regulations have to do with the safety of the carrier (HAZMAT). eg. Dry ice (CO2) is very limited in how much can be used in packages shipped by Air because the gas build-up can kill the workers in the hold.
Some were just stupidly written

and allow, as you pointed out, completed product to be shipped, but not a repair part for that product.
FedEx has a telephone sized book for their drivers to help them and their clients, with the complex customs rules of individual countries.
Code something wrong and it sits in Customs or needs 10 additional documents to "clear". The secret is to find the "magic" code to use without lying (a No-No

that will get a shipper on the watch list ) that will allow your goods to Zip right through.

Robertb · 11-09-2009, 07:09 PM

Dear All:

We are almost done. There have been a few explosions (not of our batteries but of other batteries) that were sent by package in the past. So, every country seems to have different rules about this. That was the delay.

We now feel that within a week we will have this all worked out and posted on our website for International Shipping (www.astak.com). So, the solution is at hand and you will soon have access just like the Domestic Market.

Please be aware that freight to Europe and the U.K. can be expensive on batteries. The battery for the BeBook Mini is the same as for the Pocket PRO. IF you are living in Europe (to try to save you money) investigate buying the battery from BeBook as the freight should be less. We will have batteries available for International Shipping if you want them (in about one week).

Thank you for your patience!

Javed · 11-10-2009, 02:32 AM

Robert for explaining.
Also glad to know battery won't explode!

gargoyle67 · 11-13-2009, 08:35 AM

Bebook site has no spare batteries listed on their site, So could you point me to the Astak international battery order page please.

bbqncigars · 11-13-2009, 10:55 AM

Try here: http://astak.com/category.asp?id=7

gargoyle67 · 11-13-2009, 10:57 AM

Quote:

Originally Posted by bbqncigars

Try here: http://astak.com/category.asp?id=7

Thanks but that's the US not international link.

theducks · 11-13-2009, 12:06 PM

Quote:

Originally Posted by gargoyle67

Thanks but that's the US not international link.

did you look to the lower left?

Robertb · 11-13-2009, 12:29 PM

Quote:

Originally Posted by gargoyle67

Bebook site has no spare batteries listed on their site, So could you point me to the Astak international battery order page please.

Dear Gargoyle:

I have to go by what my people in charge of that tell me. They say that the International Battery will be available very soon and will utilize www.astak.com as that is set up for international shipping.

I will keep pressing!!

Thank you for the feedback on BeBook not carrying spare batteries. That is weird. I will tell our people; and try to get BeBook to carry them.

I am sorry that this is so convoluted. SO much headache over something easy. They keep looking at it from the freight cost angle. The stupid freight will likely run more than the battery.

At CES, when I am face-to-face with the factory I will ask them to please go back to readily-available phone batteries in the future if they can do so.

gargoyle67 · 11-13-2009, 01:48 PM

Thanks for the quick reply Robertb, If it does cost a lot for shipping I'll order a few and then resell them in the UK to help recoup the costs

11-09-2009, 07:09 PM	#23
Robertb Astak Director, Bus. Devl Posts: 2,560 Karma: 2500000 Join Date: Apr 2008 Device: Astak Pocket PRO	Solving International Ship of spare battery Dear All: We are almost done. There have been a few explosions (not of our batteries but of other batteries) that were sent by package in the past. So, every country seems to have different rules about this. That was the delay. We now feel that within a week we will have this all worked out and posted on our website for International Shipping (www.astak.com). So, the solution is at hand and you will soon have access just like the Domestic Market. Please be aware that freight to Europe and the U.K. can be expensive on batteries. The battery for the BeBook Mini is the same as for the Pocket PRO. IF you are living in Europe (to try to save you money) investigate buying the battery from BeBook as the freight should be less. We will have batteries available for International Shipping if you want them (in about one week). Thank you for your patience!

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11-04-2009, 12:40 PM	#18
gargoyle67 Addict Posts: 231 Karma: 180249 Join Date: Mar 2009 Device: Kobo Aura	Any news on international battery shipping yet ?

11-10-2009, 02:32 AM	#24
Javed Grand Sorcerer Posts: 10,270 Karma: 1126878541 Join Date: Oct 2009 Device: Astak Pocket PRO, iPod Touch, PRS-650	Robert for explaining. Also glad to know battery won't explode!

11-13-2009, 08:35 AM	#25
gargoyle67 Addict Posts: 231 Karma: 180249 Join Date: Mar 2009 Device: Kobo Aura	Bebook site has no spare batteries listed on their site, So could you point me to the Astak international battery order page please.

11-13-2009, 10:55 AM	#26
bbqncigars PDA dino Posts: 80 Karma: 1527072 Join Date: Oct 2009 Location: Iowa, USA Device: Palm IIIx, Rooted NC, Voyages(2)	Try here: http://astak.com/category.asp?id=7

11-13-2009, 01:48 PM	#30
gargoyle67 Addict Posts: 231 Karma: 180249 Join Date: Mar 2009 Device: Kobo Aura	Thanks for the quick reply Robertb, If it does cost a lot for shipping I'll order a few and then resell them in the UK to help recoup the costs

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