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#16 |
Connoisseur
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Karma: 11090
Join Date: Sep 2008
Device: Kindle, iPhone
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I heard back and was told that the book should have been free and they are fixing the problem.
They can't simply refund the $9.99, apparently, since that would remove access to the books. They instead offered a promotional certificate for the same amount. |
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#17 | |
Grand Sorcerer
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Karma: 59592133
Join Date: Jan 2007
Location: Peru
Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
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Quote:
I also just received the same information as you - from a very courteous person, I might add. I'll take the promotional certificate; after all, I'll be spending hundreds of dollars with them over the next few months. Don |
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#18 |
Grand Sorcerer
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Karma: 8033155
Join Date: Aug 2008
Location: TN, USA
Device: kindle(all), nook, nookcolor, Sony, Kobo, epic, iphone, iPad, pc
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Everyone that bought this on Saturday ... take a minute to look at your order receipt. It appears that despite the clearly marked $0.00 pricing, a number of people were charged $9.99 (only on Sat; on Thursday the orders went thru at $0.00). If you were one of them, call Customer Support and get a refund (you should not have to return the book, this was their error). I checked the book order page several times last night, after my last post and the $0.00 price there was displayed for quite a while.
The price on this book continues to fluctuate - I have seen 9.99, 0.00 and then 9.99 within minutes and on different searches where it happened to appear, just this morning. I'm glad I got it while the price machine at Amazon was behaving. |
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#19 | |
Connoisseur
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Karma: 11090
Join Date: Sep 2008
Device: Kindle, iPhone
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Quote:
Amazon handled this well, but it would have been very easy for me to miss the charge (although I would have caught it eventually). |
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