YAFC: Yet Another Frozen CyBook - Page 2

NightWhistler · 07-13-2009, 11:41 AM

Quote:

Originally Posted by LazyScot

Just to confirm, if you plug your Cybook into your computer, the red light does (sometimes) come on okay to indicate that it is charging. A little later (to make sure that the battery has power) you turn the Cybook on (whilst it is still plugged into the computer) the LED changes colour, but nothing happens to the display, and the computer doesn't show *any* messages from dmesg. The same happens if you use a different USB port. (And you do get the usual sequence of USB mesages as Linux scans and automounts other USB drives?)

I'll run through this exact scenario tonight so I can give some exact answers, but from memory I can at least say this:

The red light always comes on when I plug it in, both on my laptop and with the USB charger.
If I leave it charging long enough, the led turns GREEN (not off).
When the led is off, and I press the power button, the led turns green for a long time. This wasn't the case when it originally crashed, but after charging it this is the behaviour now.
I tried it on 2 different laptops, no indication of any activity when plugging it in.

I'll try your scenario tonight, and post the results along with a picture of my screen.

Oh, and a quick thank you to everybody for all the help in diagnosing my problem so far... it's highly appreciated.

Godzil · 07-13-2009, 12:20 PM

Did you remember seeing the LED flashing during the first "bad boot"? (If I remember correcly it should flash for about 5sec if the battery is too low)

NightWhistler · 07-13-2009, 02:05 PM

OK, tried your scenario:

Starting situation: led off.

Plugged the CyBook into USB, led turns red, no response from laptop.

Waited a few minutes (took a picture in the mean time and uploaded it), then pressed the power button while it was still plugged into the laptop. No response at all: led colour does not change, screen does not change and nothing in dmesg.

Pressed reset button while still connected: same result.

Unplugged USB: led goes off.

Pressed power: led turns green, but intensity varies: starts low, then gets brighter. Led turns off after a while (fairly long).

Here's the picture I took, somehow it wasn't properly rotated... but it shows the text of the last page still on the screen, plus the 'snow' from the aborted boot:

http://www.twitpic.com/a8q60

NightWhistler · 07-13-2009, 02:06 PM

Quote:

Originally Posted by Godzil

Did you remember seeing the LED flashing during the first "bad boot"? (If I remember correcly it should flash for about 5sec if the battery is too low)

Forgot to answer this: no, there wasn't any blinking as such, though there was some variation in the brightness of the green led.

If needed, I think I could record the whole thing with my webcam and pop it on Youtube... not sure if that would help.

Idoine · 07-13-2009, 02:46 PM

So many things I don't know if :

Did you reset it (with the hole in the back of the Cybook) after it was completly recharged ?

NightWhistler · 07-13-2009, 02:56 PM

Quote:

Originally Posted by Idoine

So many things I don't know if :

Did you reset it (with the hole in the back of the Cybook) after it was completly recharged ?

Yes, I did. Each time I've started with the power button, then tried the reset button, then the power button again.

As I understand what I've read here, the reset forces the device to shut down (turn off), and the power button should then make it do a 'clean boot' so to speak.

To me, it looks like the power button itself works but the device never actually enters the boot sequence... this might be because of corrupted firmware, but it's hard to tell since it offers so little feedback...

Idoine · 07-13-2009, 03:39 PM

At least for the 820 version (mine), the reset "button" resets and restart the device.
Have you the possibility to plug your Cybook on a Windows PC, just to verify ?

NightWhistler · 07-13-2009, 03:54 PM

Quote:

Originally Posted by Idoine

At least for the 820 version (mine), the reset "button" resets and restart the device.
Have you the possibility to plug your Cybook on a Windows PC, just to verify ?

I prefer Linux because it gives better feedback, but I did dual boot my laptop to Vista to make sure... no dice either.

No response yet from Bookeen, hoping to hear from them soon.

Idoine · 07-13-2009, 04:05 PM

If you could see the folders of your Cybook, you could try to replace the system folder...
In your case, I think too that you'll have to try to reinstall the firmware (when

Bookeen will send you the good one)...

NightWhistler · 07-14-2009, 05:28 AM

Slightly off-topic, but what are people's experiences with Bookeen customer support?

I sent an e-mail to support@bookeen.com, but didn't receive a reply yet. I did see a phone number listed on the FAQ list, but my French isn't all that great :s

EowynCarter · 07-14-2009, 07:17 AM

Not surprising. They have a hard time catching up the week-end's e-mail. And today is day-off in france.

NightWhistler · 07-14-2009, 07:22 AM

Quote:

Originally Posted by EowynCarter

Not surprising. They have a hard time catching up the week-end's e-mail. And today is day-off in france.

D'oh!

OK, I could have know that... thanks

LazyScot · 07-16-2009, 12:43 PM

Any news?

Have you tried re-flashing the firmware?

NightWhistler · 07-16-2009, 04:57 PM

Quote:

Originally Posted by LazyScot

Any news?

Have you tried re-flashing the firmware?

Complete silence from Bookeen so far... I filed a repair request with the site where I bought the CyBook.

I didn't try flashing the CyBook, since I don't have the proper firmware files... flashing it with a different version didn't seem like a good idea.

Godzil · 07-16-2009, 07:03 PM

They seems to be surcharged by mails... It took more time than normal for them to answer. Be patient..

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07-13-2009, 12:20 PM	#17
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Did you remember seeing the LED flashing during the first "bad boot"? (If I remember correcly it should flash for about 5sec if the battery is too low)

07-13-2009, 02:05 PM	#18
NightWhistler Developer of PageTurner Posts: 34 Karma: 10 Join Date: Jun 2009 Location: Voorburg, Netherlands Device: Samsung Galaxy S3, Asus Transformer Prime	OK, tried your scenario: Starting situation: led off. Plugged the CyBook into USB, led turns red, no response from laptop. Waited a few minutes (took a picture in the mean time and uploaded it), then pressed the power button while it was still plugged into the laptop. No response at all: led colour does not change, screen does not change and nothing in dmesg. Pressed reset button while still connected: same result. Unplugged USB: led goes off. Pressed power: led turns green, but intensity varies: starts low, then gets brighter. Led turns off after a while (fairly long). Here's the picture I took, somehow it wasn't properly rotated... but it shows the text of the last page still on the screen, plus the 'snow' from the aborted boot: http://www.twitpic.com/a8q60

07-13-2009, 02:46 PM	#20
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	So many things I don't know if : Did you reset it (with the hole in the back of the Cybook) after it was completly recharged ?

07-13-2009, 03:39 PM	#22
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	At least for the 820 version (mine), the reset "button" resets and restart the device. Have you the possibility to plug your Cybook on a Windows PC, just to verify ?

07-13-2009, 04:05 PM	#24
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	If you could see the folders of your Cybook, you could try to replace the system folder... In your case, I think too that you'll have to try to reinstall the firmware (when Bookeen will send you the good one)...

07-14-2009, 05:28 AM	#25
NightWhistler Developer of PageTurner Posts: 34 Karma: 10 Join Date: Jun 2009 Location: Voorburg, Netherlands Device: Samsung Galaxy S3, Asus Transformer Prime	Slightly off-topic, but what are people's experiences with Bookeen customer support? I sent an e-mail to support@bookeen.com, but didn't receive a reply yet. I did see a phone number listed on the FAQ list, but my French isn't all that great :s

07-14-2009, 07:17 AM	#26
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Not surprising. They have a hard time catching up the week-end's e-mail. And today is day-off in france.

07-16-2009, 12:43 PM	#28
LazyScot DSil Posts: 3,201 Karma: 6895096 Join Date: Sep 2007 Location: Hants, UK Device: Kindle, Cybook	Any news? Have you tried re-flashing the firmware?

07-16-2009, 07:03 PM	#30
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	They seems to be surcharged by mails... It took more time than normal for them to answer. Be patient..

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