Experience with Bookeen's Service - Page 2

emellaich · 08-05-2009, 11:11 AM

Quote:

Originally Posted by kaas

.. they are about to receive the new Cybooks Gen3 today ...

today as in whatever day today is or as in August 5, 2009

?

Did they mention whether they will be the same as the previous units, or if there are any changes in the hardware/configuration?

Thx

kaas · 08-05-2009, 02:25 PM

Today, as August the 5th- they actually said that I might have it back this coming monday. I will update again as soon as I have it...

cheers,

kaas

emellaich · 08-05-2009, 06:34 PM

I just went and checked with the Bookeen web site to see if there were any changes with the new shipment of Gen3's. I does look like they no longer have the out-of-stock message on their web pages. However, I went to their specifications (in the store click on the product and then click on specifications).

At least in the English version of the web site it says the flash memory is 64MB

. Looks a little out of date even for the past generation.

JSWolf · 08-05-2009, 06:36 PM

Quote:

Originally Posted by kaas

Today, as August the 5th- they actually said that I might have it back this coming monday. I will update again as soon as I have it...

cheers,

kaas

Is this a Bookeen Monday or a real Monday?

AlexBell · 08-06-2009, 07:26 AM

Quote:

Originally Posted by djryan

Unfortunately I'm having the opposite problem. Everything was fine before I sent my book off. One reply first thing on the Monday after I reported my problem asking to take a photo. I did this, got an RMA number and sent my Cybook off to be mended. My tracking code said the parcel was delivered on Friday, but I've still got no response from Bookeen despite asking them to say it's there.

I'm hoping it's not lost somewhere in Paris.

When did you send yours off to Paris? I sent mine on 16 June.

Regards, Alex

djryan · 08-06-2009, 09:00 AM

Quote:

Originally Posted by AlexBell

When did you send yours off to Paris? I sent mine on 16 June.

I sent mine off on the 27th. Funnily enough, as soon as I posted here I got an email saying they'd got it. Bit of a sphincter loosening moment when they wanted to charge me for the repair, but they realised the mistake straight away and agreed to do it under warranty.

astrid0005 · 08-10-2009, 02:58 AM

I'm currently being ignored by Bookeen after receiving my Cybook last week. The device freezes at least once a day, sometimes twice. They answered my first email promptly. They've ignored my other emails where I request a refund, six in total (seven if you count the fact that I sent the same email to both their contact and support email). This is the worst costumer service experience I've ever had, and I feel like I've lost $350.

K-Thom · 08-10-2009, 03:32 AM

Which firmware version do you have? Maybe you could downgrade to or reload version 796 which is available on Bookeen's site and which usually runs stable.

HarryT · 08-10-2009, 03:36 AM

796 won't work on the current 400MHz versions of the Gen3, unfortunately. It only works on the older 200MHz models.

astrid0005 · 08-10-2009, 03:42 AM

For a moment there I almost dared hope :P

djryan · 08-10-2009, 05:06 AM

Quote:

Originally Posted by kaas

Today, as August the 5th- they actually said that I might have it back this coming monday. I will update again as soon as I have it...

Have you had any luck lately? I was told it would be back soon (in somewhat pidgin English) but have heard nothing back in a week.

djryan · 08-12-2009, 07:35 AM

Well there's a surprise, my Cybook came back repaired. It would have been nice for Bookeen to let me know it was on the way because I wasn't at home when it arrived, but that falls under their usual troubles with being able to use email.

It's been upgraded to build 820, but not the new firmware

Anyone know what the difference between that and 798 is?

kaas · 08-23-2009, 03:51 PM

I finally received the tracking number, after calling bookeen repeatedly - it is supposed to arrive on monday

Maybe monday has a mystical meaning for bookeen?

cheers,
kaas

gerraldo · 08-23-2009, 04:49 PM

Quote:

Originally Posted by djryan

Well there's a surprise, my Cybook came back repaired. It would have been nice for Bookeen to let me know it was on the way because I wasn't at home when it arrived, but that falls under their usual troubles with being able to use email.

It's been upgraded to build 820, but not the new firmware

Anyone know what the difference between that and 798 is?

And not even the latest before the new ones (which is v1.2/834)...?!

You can learn more about FW versions HERE

djryan · 08-24-2009, 04:24 AM

Quote:

Originally Posted by gerraldo

And not even the latest before the new ones (which is v1.2/834)...?!

You can learn more about FW versions HERE

Thanks Gerraldo. I'm starting to get worried that my Cybook won't even support any new firmware that comes out.

Hey-ho, at least I can read the books I have, right ;-)

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08-05-2009, 02:25 PM	#17
kaas Muncher of ebooks Posts: 312 Karma: 6423 Join Date: Nov 2007 Location: Fürth, Germany Device: Pocketbook 360	Today, as August the 5th- they actually said that I might have it back this coming monday. I will update again as soon as I have it... cheers, kaas

08-05-2009, 06:34 PM	#18
emellaich Wizard Posts: 1,101 Karma: 4388403 Join Date: Oct 2007 Device: Palm>Ebookman>IPaq>Axim>Cybook>Kndl2>IPAD>Kndl3SO>Voyager>Oasis	I just went and checked with the Bookeen web site to see if there were any changes with the new shipment of Gen3's. I does look like they no longer have the out-of-stock message on their web pages. However, I went to their specifications (in the store click on the product and then click on specifications). At least in the English version of the web site it says the flash memory is 64MB . Looks a little out of date even for the past generation.

08-10-2009, 02:58 AM	#22
astrid0005 Junior Member Posts: 6 Karma: 10 Join Date: Aug 2009 Device: Bookeen Cyboon Gen 3	I'm currently being ignored by Bookeen after receiving my Cybook last week. The device freezes at least once a day, sometimes twice. They answered my first email promptly. They've ignored my other emails where I request a refund, six in total (seven if you count the fact that I sent the same email to both their contact and support email). This is the worst costumer service experience I've ever had, and I feel like I've lost $350.

08-10-2009, 03:32 AM	#23
K-Thom The one and only Posts: 3,302 Karma: 535819 Join Date: Oct 2008 Location: Berlin, Germany Device: yup!	Which firmware version do you have? Maybe you could downgrade to or reload version 796 which is available on Bookeen's site and which usually runs stable.

08-10-2009, 03:36 AM	#24
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	796 won't work on the current 400MHz versions of the Gen3, unfortunately. It only works on the older 200MHz models.

08-10-2009, 03:42 AM	#25
astrid0005 Junior Member Posts: 6 Karma: 10 Join Date: Aug 2009 Device: Bookeen Cyboon Gen 3	For a moment there I almost dared hope :P

08-12-2009, 07:35 AM	#27
djryan Junior Member Posts: 9 Karma: 10 Join Date: Aug 2009 Location: Cambridge, UK Device: Bookeen Cybook 3	Well there's a surprise, my Cybook came back repaired. It would have been nice for Bookeen to let me know it was on the way because I wasn't at home when it arrived, but that falls under their usual troubles with being able to use email. It's been upgraded to build 820, but not the new firmware Anyone know what the difference between that and 798 is?

08-23-2009, 03:51 PM	#28
kaas Muncher of ebooks Posts: 312 Karma: 6423 Join Date: Nov 2007 Location: Fürth, Germany Device: Pocketbook 360	I finally received the tracking number, after calling bookeen repeatedly - it is supposed to arrive on monday Maybe monday has a mystical meaning for bookeen? cheers, kaas

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