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#16 |
Provocateur
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Karma: 505847
Join Date: Feb 2009
Location: Columbus, OH
Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS
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True, but that was a guy who was returning multiple different products first for return and then for refund. I don't think Amazon will care if you simply exchange Kindles over and over again, as long as ultimately you keep one and buy books with it.
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#17 |
Publishers are evil!
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Karma: 36205264
Join Date: Mar 2008
Location: Rhode Island
Device: Various Kindles
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You may certainly be correct. I don't have a clue what triggers Amazon's blacklisting policy. For whatever it's worth, I'm just saying that I'd be cautious in returning too many items.
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#18 | |
Connoisseur
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Karma: 544
Join Date: Mar 2009
Location: Seattle WA
Device: Kindle 1.0
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Quote:
Greg |
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#19 |
Publishers are evil!
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Karma: 36205264
Join Date: Mar 2008
Location: Rhode Island
Device: Various Kindles
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I didn't say he should put up with a broken product. I just pointed out that Amazon is known to ban customers that they feel are abusing the return policy. I'm simply trying to point out that repeatedly ordering and returning Kindles as sirbruce suggested may not be the best stategy either.
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#20 |
Provocateur
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Karma: 505847
Join Date: Feb 2009
Location: Columbus, OH
Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS
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Well *personally* my K2 is fine, but if it developed fading in the sun I wouldn't mind as I never plan to read in the bright sunlight. But who knows, maybe someday I'll be stranded on a tropical island with a Kindle and would regret such a decision.
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#21 | |
Explorer
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Karma: 48926
Join Date: Feb 2009
Location: Berkeley, Califorina
Device: Kindles,SurfacePro2,NookColor,Pocket Edge,Samsung 10.1 Tab,S2 phone
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Quote:
There does seem to be more of this happening with the K2 units though. Luckily for me, my K1 and K2 don't have the problem. That customer service person was WAY out of line and should be reported. Most of us have reached decent reps who, if they don't know something, are not resistant to handing the phone to someone who does. - Andrys http://kindleworld.blogspot.com |
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#22 |
Wizard
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Karma: 1958
Join Date: Jan 2009
Device: iPod Touch
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Amazon has woeful customer service, that is for certain. If you return too many items they also close your account, it's insane.
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#23 | |
Groupie
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Karma: 206
Join Date: Dec 2007
Location: Kansas City
Device: Kindle1, Kindle DX, Kindle DXG
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Quote:
Amazon support was outstanding throughout the entire four week ordeal. They actually encouraged me to keep trying another until I got one that worked properly - I think I also ended up with $30 or $40 worth of book credits to assuage the inconvenience, which was a nice touch. So, I've played with a total of 9 Kindles and spent quite a bit of time documenting and comparing screens, in all kinds of lighting conditions. I've found that the one with the darkest text also had the darkest background (and vice versa), so the ratio of screen darkness to text darkness appears to be pretty consistent in all units - the actual Vizplex screen manufacturing codes (Waveform Version) didn't correlate at all to screen or text darkness. My guess is that it's either a controller calibration or QC issue (perhaps both). I'd be glad to provide further specifics if there's any interest in my observations. El |
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#24 | |
Groupie
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Karma: 206
Join Date: Dec 2007
Location: Kansas City
Device: Kindle1, Kindle DX, Kindle DXG
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Quote:
El |
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#25 | |
eBook Enthusiast
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Karma: 93383099
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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Quote:
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#26 | |
Groupie
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Karma: 206
Join Date: Dec 2007
Location: Kansas City
Device: Kindle1, Kindle DX, Kindle DXG
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