Can't login onto Sony Ebookstore

[modbod01]

Originally Posted by Wetdogeared

Hmmm. I was hoping you just hadn't opened (or somehow accidental closed) the port in the Windows Firewall. Have you added an exception in the firewall that you are using, or is Windows Firewall off while you are trying to test?

Yes. I've also added the url to trusted sites list in my browser. I think this is a job that is bigger than me and I'm saying UNCLE.Computer going to the shop today. Thanks for your help.

[Atagahi]

Thank You Dr. Drib I have actually have had the same problem for a while with sony I got either the Oops page or the unable to access page. When I read what you said about your bank I went and checked my billing info and realized that I hadn't updated my card info back when the date ran out and I received a new one. It is working now. Thanks.

[troutqueen]

I've had this problem for months. Called and talked to tech support and no one could help me.

You know what the idiot problem was? My credit card on file was flippin' expired. Once I updated it, everything worked fine. But no one at Sony could tell me that, and this "issue" was well hidden in their help/KB as it took me 4 months to get this sorted.

Except now - software got screwy somewhere and now the Sony ebookstore is getting an error reading the 505... I swear, if I didn't dislike Amazon's Kindle and their processes, I'd be getting one of those right now...

[Mrgauth]

Update from the creator of this thread: still can't login to the bookstore. I gave up and get my books other places. That issue and the fact that my NEW Sony reader only gets about 1/4 of the touted battery life are my only issues with it.

[Unkle Bob]

I have Norton 2008 running on Windows XP. In addition to "Home" and "Internet Security" Norton has a tab called something like "Add On Pack". After trying many things from suggestions in many postings what worked was to remove the Add On Pack. (Start, Control Panel, Add or Remove Programs, Norton Add On Pack). I never used it anyway and I don't think most people do or would.
One other thing that might have had some impact was making rules for access in Norton Personal Firewall:Program Control for ebook library exec and ebook library launcher exec, although it is possible Norton might have set those up OK. I just messed around so much it is possible the rules were already OK.
Along the road I tried taking ebook out of DEP to no effect. Disabling Norton Firewall never helped. I had some Adware and Spyware monitor/removal programs that I turned off and that didn't help. Turning off Peerguardian(relates to P2P access) didn't help.
My biggest clues were that somewhere in all the research I did someone had mentioned the add on pack. I was pretty sure it was the problem when I booted into SafeMode with internet access and the Ebookstore connection worked! (Norton does not come up in safe mode).
I still get connection problems but it is obvious the cause is the Sony site. I just try again and it works. Good luck.