PRS-505 Display Dead? - Page 2

Curly · 05-14-2009, 03:25 AM

Hi legolas and welcome to MobileRead!

I'm sorry to hear you are having trouble with your reader. I hope you can get it repaired. Here is the link for sony support in Europe. If you go to the page, there is a further link to take you to the repair/contact page. You will need to enter your country details. Good luck!

http://support.sony-europe.com/dna/p..._model=PRS-505

igorsk · 05-14-2009, 09:20 AM

Vertical stripe sounds like a controller or connection failure, not broken substrate, so should be covered by the warranty.

legolas2069 · 05-14-2009, 04:17 PM

Quote:

Originally Posted by Curly

Hi legolas and welcome to MobileRead!

I'm sorry to hear you are having trouble with your reader. I hope you can get it repaired. Here is the link for sony support in Europe. If you go to the page, there is a further link to take you to the repair/contact page. You will need to enter your country details. Good luck!

http://support.sony-europe.com/dna/p..._model=PRS-505

Hi! In this link, I write my country, I write the model of my reader (PRS-505) and later I select: "Repair & Something else". When I select this last link, I go back to the page that you wrote.

Quote:

Originally Posted by igorsk

Vertical stripe sounds like a controller or connection failure, not broken substrate, so should be covered by the warranty.

Some pics:

Thanks for your help.

I´m waiting for Waterstones answer and looking for Sony Europe mail. Tomorrow I´ll ask a friend who works in Mediamarkt how they fix this problem with other readers.

maus · 05-15-2009, 03:34 AM

Hi legolas, I'm going to explain here my similar experience.
My PRS-505 had a faulty screen, in two weeks I had vertical lines and a blurred zone on the top-right edge of my screen. I thought that this would be covered by the Sony warranty, but... NO

I sent my PRS-505 to the Sony support service and they wrote me telling that the screen was phisically broken and that it was my fault (THAT WAS NOT TRUE), and that i had to pay 189 euros to repair it.

I felt really frustrated, I left my e-reader on the Sony support because they sold me a defective unit and didn't want to repair it.

My conclusion was simple, I will NEVER buy another Sony gadget anoymore.

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05-14-2009, 03:25 AM	#16
Curly I need a holiday! Posts: 1,227 Karma: 4622 Join Date: Dec 2008 Location: Scotland Device: PRS-505, ipod touch	Hi legolas and welcome to MobileRead! I'm sorry to hear you are having trouble with your reader. I hope you can get it repaired. Here is the link for sony support in Europe. If you go to the page, there is a further link to take you to the repair/contact page. You will need to enter your country details. Good luck! http://support.sony-europe.com/dna/p..._model=PRS-505

05-14-2009, 09:20 AM	#17
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Vertical stripe sounds like a controller or connection failure, not broken substrate, so should be covered by the warranty.

05-15-2009, 03:34 AM	#19
maus Junior Member Posts: 2 Karma: 10 Join Date: Mar 2009 Device: PRS-505	Hi legolas, I'm going to explain here my similar experience. My PRS-505 had a faulty screen, in two weeks I had vertical lines and a blurred zone on the top-right edge of my screen. I thought that this would be covered by the Sony warranty, but... NO I sent my PRS-505 to the Sony support service and they wrote me telling that the screen was phisically broken and that it was my fault (THAT WAS NOT TRUE), and that i had to pay 189 euros to repair it. I felt really frustrated, I left my e-reader on the Sony support because they sold me a defective unit and didn't want to repair it. My conclusion was simple, I will NEVER buy another Sony gadget anoymore.

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