Kobo apparently no longer allows refunds of downloaded books

[ownedbycats]

Originally Posted by pdurrant

In the UK, according to this government document, page 9, section 2.5:

5 Cancellation rights: digital content/downloads
In a nutshell, a consumer has the following cancellation rights:

• Retailers must not supply digital content within the 14-day cancellation period unless the consumer has given their express consent to waive the cancellation period.
• The consumer must also acknowledge that once the download starts they will lose their right to cancel.
• If a consumer wants to download digital content within the 14-days cancellation period they must give their express consent to waive their cancellation rights.

I never download a price match until the refund has been applied. It rarely takes more than a day.

A problem is depending on Kobo settings, just turning on the Kobo can start a sync and download the book.

[JSWolf]

Originally Posted by ownedbycats

A problem is depending on Kobo settings, just turning on the Kobo can start a sync and download the book.

This is why keeping WiFi off why not using it is a very good thing to do.

[pdurrant]

Originally Posted by ownedbycats

A problem is depending on Kobo settings, just turning on the Kobo can start a sync and download the book.

One advantage of coming to Kobo from Amazon - I don't have a Kobo device.

[JSWolf]

Originally Posted by pdurrant

One advantage of coming to Kobo from Amazon - I don't have a Kobo device.

I don't sync. So no problem.

[kakoo]

If you want to completely disable auto-download while using WiFi, you can use this option.

[FeatureSettings]
MaxDownload=0

[ownedbycats]

Originally Posted by kakoo

If you want to completely disable auto-download while using WiFi, you can use this option.

[FeatureSettings]
MaxDownload=0

That's useful! Thank you.

[DNSB]

Originally Posted by ownedbycats

Back in the 00s, once bought a PC game at Wal-Mart only to find i couldn't even install it because some online server running it has shut down. (Essentially my earliest experience of a live service game). Couldnt get refund because shrinkwrap was broken.

Back in the distant past before Future Shop purchased Best Buy and rebranded their stores, a friend of mine purchased a C compiler for their personal use. When they went to install it, one of the terms in the compiler EULA stated that any output produced by the compiler was, in part, the property of the supplier and you would need to purchase a separate license for each computer on which the output was installed due to the proprietary support packages. They did not agree with that term and terminated the install. They did print out the last bit of the EULA which stated that if you did not agree with the terms and conditions, you could return the package to where it was purchased for a refund.

I went with them to Future Shop and we spent an enjoyable 90 minutes (for certain values of enjoyment). Future Shop's first argument was that the package had been opened and so was not returnable. This was countered by pointing to the EULA and the refund provision in there and could someone please explain how you were supposed to read the EULA without opening the package. After much back and forth between us and an assortment of store staff, they finally issued a full refund. I suspect more to get us out of the store than any other reason.

[JSWolf]

Originally Posted by DNSB

Back in the distant past before Future Shop purchased Best Buy and rebranded their stores, a friend of mine purchased a C compiler for their personal use. When they went to install it, one of the terms in the compiler EULA stated that any output produced by the compiler was, in part, the property of the supplier and you would need to purchase a separate license for each computer on which the output was installed due to the proprietary support packages. They did not agree with that term and terminated the install. They did print out the last bit of the EULA which stated that if you did not agree with the terms and conditions, you could return the package to where it was purchased for a refund.

I went with them to Future Shop and we spent an enjoyable 90 minutes (for certain values of enjoyment). Future Shop's first argument was that the package had been opened and so was not returnable. This was countered by pointing to the EULA and the refund provision in there and could someone please explain how you were supposed to read the EULA without opening the package. After much back and forth between us and an assortment of store staff, they finally issued a full refund. I suspect more to get us out of the store than any other reason.

Back when my nephews were kids, I bought some software to use on my computer. One of the programs would not install. I bought the software from Best Buy. I was able to easily return the software even though it was open.