Kindle Paperwhite 2024 compatibility

[Waylander]

Originally Posted by tomsem

How long are you waiting? It can take awhile for calibre to retrieve contents (30-40 seconds).

Also make sure to Quit OpenMTP (command+Q or the menu) and not just close the app window, which leaves it running.

It takes several minutes at least, which going by your post, seems ridiculously slow in being recognised.

[Waylander]

Originally Posted by macnoodle

This seems to be a widespread issue, and I have seen posts from people with *exactly the same problem that I have, but none of the things that have so far been suggested worked for me, so I thought I’d post this as a thread of its own. The error message that pops up in Calibre is very specific, so I hope that someone with coding experience can point me in the right direction. Here is my sad story:

My brand-new Kindle Paperwhite Signature Edition is not being detected by Calibre, no matter what I try (different cables, different USB ports, nothing works). I’m using the latest version of Calibre with the latest version of MacOS, on a MacBook Pro M1 Pro (Apple Silicon). Resetting the Kindle to factory defaults works, but only temporarily, and of course it wipes any downloaded and sideloaded content from the Kindle in the process. After a factory reset Calibre will detect the Kindle exactly once, then never again! I suspect this has something to do with Amazon cracking down on DRM removal. This is what Calibre reports when the Kindle is disconnected (it is only “detected“ by Calibre upon disconnecting):

Failed to get storage info for device.

Traceback (most recent call last):

File "calibre/gui2/device.py", line 112, in run

File "calibre/gui2/device.py", line 532, in _get_device_information

File "calibre/devices/mtp/base.py"

, line 24, in synchronizer

File "calibre/devices/mtp/unix/driver.py", line 358, in free_space libmtp.MTPError: Failed to get storage info for device.

I’m not sure what to do with that or if it can be patched in a future Kindle firmware update or a Calibre software update, but a Kindle (or any other e-reader) that won’t talk to Calibre is of no use to me, so my new Kindle Paperwhite Signature Edition will be going back to Amazon. It is a real shame - I really like the new screen and the device overall, but Amazon’s greed is ultimately going to cost them in the long run. I would have happily bought the Matcha basic Kindle in addition to this new Kindle Paperwhite Signature Edition, but instead I’ll be returning it for a refund if a solution cannot be found before the return window closes.

This is the problem I've been having as well. As the OP emphasises in that thread, neither he nor I have any other MTP app or programme open when we connect to Calibre. I have had more luck than him getting my device to connect to Calibre, but it is definitely hit-and-miss, and when it does connect it takes minutes rather than seconds as it should. Maybe I have a defective device as well.

[macnoodle]

Originally Posted by Waylander

This is the problem I've been having as well. As the OP emphasises in that thread, neither he nor I have any other MTP app or programme open when we connect to Calibre. I have had more luck than him getting my device to connect to Calibre, but it is definitely hit-and-miss, and when it does connect it takes minutes rather than seconds as it should. Maybe I have a defective device as well.

You do NOT have a faulty device! FYI:

In my case it was not a faulty Kindle! Partly out of stubbornness and partly out of sheer morbid curiosity, I decided to order another brand-new Kindle Paperwhite SE 2024 (with a Black Friday discount this time around ) and it behaves exactly like my previous unit!

Has anyone had any luck using Calibre on Mac OS with the new 2024 Kindles? Could it be my Calibre install that is somehow causing this???

I now have until January 31 before my return window expires, and I really like the screen on the new Kindle, so I'd like to try and sort it out. But... ultimately, I will not a keep a device if I cannot access it reliably via USB, so please - if you have any ideas, let's hear them!

[macnoodle]

Originally Posted by Waylander

It takes several minutes at least, which going by your post, seems ridiculously slow in being recognised.

This was the case with my last unit too (I haven't tried to wait with my newest unit yet). It would take at least 18-20 minutes, to connect via USB and Calibre. 20 minutes of waiting after plugging it into a USB port is unacceptable.

[macnoodle]

I just plugged my brand-new Kindle into my MacBook Pro and it took 30 minutes for Calibre to recognise it! Looks like my 20-minute estimate was too optimistic.