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#16 | |
Still reading
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Karma: 105211945
Join Date: Jun 2017
Location: Ireland
Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper
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Quote:
Also the 30 days is only a no-fault courtesy (and you pay shipping) in UK and EU and some other countries the SOGA 1 year applies if a manufacturing defect etcand shipping thus free. Phone them. |
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#17 |
Member
![]() Posts: 13
Karma: 10
Join Date: Dec 2022
Device: Kobo Libra 2
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I'll reiterate my gratitude in this thread too, thank you everyone.
I'll be trying a hard, manual reset and if it fails, I'll be phoning them and requesting a refund as it's still thankfully within my rights. |
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#18 |
Resident Curmudgeon
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 79,778
Karma: 145864619
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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#19 |
Grand Sorcerer
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Karma: 239219543
Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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#20 |
Member
![]() Posts: 13
Karma: 10
Join Date: Dec 2022
Device: Kobo Libra 2
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Chat worked for me to a point.
The bot asked me to provide my Kobo account. I created a burner email when I registered my device, what could they possibly want with it? Anyway, I'll be trying the hard manual reset on my Libra 2 later today or tomorrow and if it fails I'll call them, it seems the much better route. |
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Thread | Thread Starter | Forum | Replies | Last Post |
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