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Old 12-08-2022, 07:00 AM   #16
Quoth
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Originally Posted by furious View Post
Good!

If you don't mind me asking, who did you speak to? Who did you contact?
On Kobo's website they say they have a 30-day return policy.

My Kobo Libra 2 definitely seems faulty, and I purchased mine in May, comfortably less than a year ago. I feel I too should be entitled, by law, for a refund or a replacement.

I bought mine from Kobo UK, online.

I've failed to see an email address I could speak to on their end.

Thank you.
The phone number.

Also the 30 days is only a no-fault courtesy (and you pay shipping) in UK and EU and some other countries the SOGA 1 year applies if a manufacturing defect etcand shipping thus free. Phone them.
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Old 12-08-2022, 08:40 AM   #17
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I'll reiterate my gratitude in this thread too, thank you everyone.

I'll be trying a hard, manual reset and if it fails, I'll be phoning them and requesting a refund as it's still thankfully within my rights.
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Old 12-08-2022, 08:59 AM   #18
JSWolf
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No, chat still didn't work. The free-phone number for Ireland worked.
What I've done is create a fresh profile for Firefox so things like chat on Kobo should work.
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Old 12-08-2022, 09:18 AM   #19
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What I've done is create a fresh profile for Firefox so things like chat on Kobo should work.
Chat has worked for me in Chrome with my default profile. Haven't tried recently, though.
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Old 12-08-2022, 09:24 AM   #20
furious
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Chat worked for me to a point.

The bot asked me to provide my Kobo account.

I created a burner email when I registered my device, what could they possibly want with it?


Anyway, I'll be trying the hard manual reset on my Libra 2 later today or tomorrow and if it fails I'll call them, it seems the much better route.
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