Unable to Download Metadata - Page 2

AdamPP · 05-26-2022, 09:32 AM

One other thing I noticed.
In the error message it says that it is using:
"User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0"
I assume that it is making a call to the search engine using Firefox Version 5 which is a really old version of Firefox. I am currently on Version 100.
Could this be part of the problem?

kovidgoyal · 05-26-2022, 10:14 AM

Your problem is Kaspersky. Period. And the firefox version in the user agent string is 86 not 5.

theducks · 05-26-2022, 12:26 PM

Kaspersky may be blocking the worker process folders used by the installed version of Calibre.
Competent PC users (think before they click

) will be just fine using Defender. Most of the Phishes coming my way by email have something wrong. (eg my bank used the wrong mail account)
I hover over links and look at the Status bar (or balloon), to see if it matches/makes sense for what it should do (some are really sneaky

).

AdamPP · 05-26-2022, 07:30 PM

Quote:

Originally Posted by kovidgoyal

Your problem is Kaspersky. Period. And the firefox version in the user agent string is 86 not 5.

Thanks. I will uninstall Kaspersky and try with Microsoft Defender. If that works I will try a different Antivirus software such as BitDefender or Avast.

AdamPP · 05-26-2022, 07:32 PM

Quote:

Originally Posted by theducks

Kaspersky may be blocking the worker process folders used by the installed version of Calibre.
Competent PC users (think before they click

) will be just fine using Defender. Most of the Phishes coming my way by email have something wrong. (eg my bank used the wrong mail account)
I hover over links and look at the Status bar (or balloon), to see if it matches/makes sense for what it should do (some are really sneaky

).

Thanks.
Yep, I do check before I access any site or access any email.

AdamPP · 05-27-2022, 02:06 AM

Result.....
Uninstalled Kaspersky.
Added books to two Libraries
Downloaded Metadata
No problems encountered.

Just using Windows Defender at the moment.

Logged an issue with Kaspersky forum. But I doubt if I will get a response.

Thank you for your assistance

AdamPP · 06-04-2022, 01:30 AM

I reported the issue on the Kaspersky Forum and a Kaspersky Technical Moderator responded and investigated. Kaspersky responded quickly and were very helpful.

They downloaded and tested on Calibre 5.43 and found no issue.

I then reinstalled Kaspersky and tested on 3 instances of 5.43 and 1 instance of 5.40. Again no issue.

Obviously, having removed Kaspersky and the reinstalled Kaspersky will have been reset to its default position.

The Kaspersky suggestion (assuming that Kaspersky was still installed and the problem continuing) was that I should try to:

"restore the KL product settings to default (Settings-->Manage Setttings)"

I provide this in case anyone else encounters the issue.

Thanks for the assistance

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05-26-2022, 09:32 AM	#16
AdamPP Member Posts: 14 Karma: 10 Join Date: May 2022 Device: Kindle	One other thing I noticed. In the error message it says that it is using: "User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0" I assume that it is making a call to the search engine using Firefox Version 5 which is a really old version of Firefox. I am currently on Version 100. Could this be part of the problem?

05-26-2022, 10:14 AM	#17
kovidgoyal creator of calibre Posts: 45,345 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Your problem is Kaspersky. Period. And the firefox version in the user agent string is 86 not 5.

05-26-2022, 12:26 PM	#18
theducks Well trained by Cats Posts: 31,047 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Kaspersky may be blocking the worker process folders used by the installed version of Calibre. Competent PC users (think before they click ) will be just fine using Defender. Most of the Phishes coming my way by email have something wrong. (eg my bank used the wrong mail account) I hover over links and look at the Status bar (or balloon), to see if it matches/makes sense for what it should do (some are really sneaky ).

05-27-2022, 02:06 AM	#21
AdamPP Member Posts: 14 Karma: 10 Join Date: May 2022 Device: Kindle	Result..... Uninstalled Kaspersky. Added books to two Libraries Downloaded Metadata No problems encountered. Just using Windows Defender at the moment. Logged an issue with Kaspersky forum. But I doubt if I will get a response. Thank you for your assistance

06-04-2022, 01:30 AM	#22
AdamPP Member Posts: 14 Karma: 10 Join Date: May 2022 Device: Kindle	I reported the issue on the Kaspersky Forum and a Kaspersky Technical Moderator responded and investigated. Kaspersky responded quickly and were very helpful. They downloaded and tested on Calibre 5.43 and found no issue. I then reinstalled Kaspersky and tested on 3 instances of 5.43 and 1 instance of 5.40. Again no issue. Obviously, having removed Kaspersky and the reinstalled Kaspersky will have been reset to its default position. The Kaspersky suggestion (assuming that Kaspersky was still installed and the problem continuing) was that I should try to: "restore the KL product settings to default (Settings-->Manage Setttings)" I provide this in case anyone else encounters the issue. Thanks for the assistance

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