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[JSWolf]

Originally Posted by ownedbycats

Update: My previous issues with the live chat being slow to load was a browser issue (possibly one of my tracker-killers). Switched to my secondary browser and it worked.

Customer support got it sorted (the codes were sent at the end of last year, apparently) and added a book for me.

Well done!

Are you sure it's a tracker-killer and not a browser-killer?

[Uncle Robin]

Originally Posted by ownedbycats

Update: My previous issues with the live chat being slow to load was a browser issue (possibly one of my tracker-killers). Switched to my secondary browser and it worked.

I've given up on live chat with Kobo. It used to work well for me, but now in my primary, secondary and tertiary browsers (FF,Chrome, Pale Moon) all I see is and endless spinning wheel - "endless" being >=5 minutes, after which time I give up and just phone them instead.

[ownedbycats]

Originally Posted by JSWolf

Well done!

Are you sure it's a tracker-killer and not a browser-killer?

uBlock Origin + Privacy Badger is quite stable; before the live chat failed, I can't remember the last time it outright broke a website.

Originally Posted by Uncle Robin

I've given up on live chat with Kobo. It used to work well for me, but now in my primary, secondary and tertiary browsers (FF,Chrome, Pale Moon) all I see is and endless spinning wheel - "endless" being >=5 minutes, after which time I give up and just phone them instead.

I was able to fix by by switching Waterfox, which I run only three essential extensions (uBlock Origin, Tampermonkey, and Bitwarden). I have cause to think it was Privacy Badger though it might've been something else.