Touch HD 3 - Fragile? - Page 2

Poppaea · 11-19-2019, 12:58 PM

Quote:

Originally Posted by kakonema

Own the touch hd 3 for a couple of months now and never had any problems. I use my pocketbook without a cover and carry it with me in a jacket pockets while riding a bicycle so they are not as fragile as someone may think.

As for the replacement screen, i've read on german forum where one member is working for pocketbook, who wrote that if you send them a mail with statement that you did use a cover and you didn't do anything that normaly would cause a screen to break, but it break anyway, they will replace the screen for you for free.

Great customer service in Germany might not be of much help for someone living in Warsaw.

tommik · 11-19-2019, 04:19 PM

Yes, I heard of a guy in Poland who apparently had a broken screen and the support refused to fix it under the warranty. The guy said the ereader was just lying at the table, no drops, no squeezing into a backpack etc. In any case, I have just order a Poke Pro. I will see how I like it. These nowadays ereaders are so light. My old 6 inch Onyx is almost 300g, PB is only slightly more than half of this weight. They cannot be as durable as they used to be in the past!

Poppaea · 11-21-2019, 10:59 AM

I really hope you like it and will enjoy for a long time! And I do hope you and your reader stay healthy

11-19-2019, 04:19 PM	#17
tommik Connoisseur Posts: 51 Karma: 42 Join Date: Nov 2009 Location: Warsaw Device: Poke Pro, Onyx Boox 60	Yes, I heard of a guy in Poland who apparently had a broken screen and the support refused to fix it under the warranty. The guy said the ereader was just lying at the table, no drops, no squeezing into a backpack etc. In any case, I have just order a Poke Pro. I will see how I like it. These nowadays ereaders are so light. My old 6 inch Onyx is almost 300g, PB is only slightly more than half of this weight. They cannot be as durable as they used to be in the past! Last edited by tommik; 11-19-2019 at 04:31 PM.

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11-21-2019, 10:59 AM	#18
Poppaea Lucifer's Bat Posts: 2,577 Karma: 20638583 Join Date: Nov 2010 Location: Earth/Berlin Device: Kobo Libra Colour	I really hope you like it and will enjoy for a long time! And I do hope you and your reader stay healthy

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