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		#16 | 
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			 Non-Techy 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 4,455 
				Karma: 15499273 
				Join Date: Feb 2011 
				Location: WV---USA 
				
				
				Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders 
				
				
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			Downloading direct from your account?  Not Side loading? 
		
	
		
		
		
		
		
		
		
		
		
		
	
	Contact CS at Amazon ASK for Tech Support.  | 
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		#17 | 
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			 Guru 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 765 
				Karma: 2825929 
				Join Date: Feb 2007 
				Location: Fresno 
				
				
				Device: Kindle 1; iPad Air; iPhone 7; Kobo Libra; Kindle Oasis 3 
				
				
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		#18 | 
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			 creator of calibre 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 45,609 
				Karma: 28549044 
				Join Date: Oct 2006 
				Location: Mumbai, India 
				
				
				Device: Various 
				
				
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			all calibre does when sending books to the kindle is copy them over and update the metadata inside them. If the file is there ont he kindle andhas the correct size, then basically calibre has done its job. The rest is up to the kindle's indexer. The indexer often crashes/fails silently on some books. Usually converting them again either to azw3 itself or MOBi will fix the indexer issues. But note that if the indexer crashes it wil lfail to index any book that is *after* the problem book in its list. So yo uhave to identify the problem book correctly. 
		
	
		
		
		
		
		
		
		
		
		
		
	
	See https://manual.calibre-ebook.com/faq...id-not-show-up  | 
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		#19 | 
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			 Guru 
			
			![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 765 
				Karma: 2825929 
				Join Date: Feb 2007 
				Location: Fresno 
				
				
				Device: Kindle 1; iPad Air; iPhone 7; Kobo Libra; Kindle Oasis 3 
				
				
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			Thanks, Kovid.   
		
	
		
		
		
		
		
		
		
		
		
		
	
	The problem got solved by converting all the books from azw3 to Mobi, to Mobi, to azw3. Not a clue why all that worked, but the books are now showing on the Paperwhite and the total number of books showing on Calibre and the Paperwhite agree. Jim  | 
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