Troubleshooting PW4

[Barbara1955]

Difference is I Never Asked them to call since I Don't know anyone in WA State I didn't answer.

Today some one called from Maine... 1st thing they said when I answered.... thinking it might be Amazon. Do you want to answer this call press 2 if Not Put it on Do Not Call press 1 ...guess which I pressed..

[Ricky D'Angelo]

Originally Posted by stumped

. . And I trust you have not forced the cable in upside down ?

That is my fear to one time or another force a usb cable upside down into a device perhaps while in a semi-sleepy state. The times I have tried to "manage " to connect a usb cable is when I realize that it's upside down. At first I used a visual approach and think of a "pyramid" when I connect a usb cord with the long end aligned with the bottom of the device and the narrow end at the top (screen) side of device. But lately I switched to the "braille" approach where I feel for the "bumps" on the metallic part of the usb connector which correlates bottom of the device and the smooth part of the usb connector which correlates to the top. Eventually, I plan on just putting a colored piece of tape to indicate which is the top and bottom of the usb cable.

[silverraven]

Originally Posted by Ricky D'Angelo

That is my fear to one time or another force a usb cable upside down into a device perhaps while in a semi-sleepy state. The times I have tried to "manage " to connect a usb cable is when I realize that it's upside down. At first I used a visual approach and think of a "pyramid" when I connect a usb cord with the long end aligned with the bottom of the device and the narrow end at the top (screen) side of device. But lately I switched to the "braille" approach where I feel for the "bumps" on the metallic part of the usb connector which correlates bottom of the device and the smooth part of the usb connector which correlates to the top. Eventually, I plan on just putting a colored piece of tape to indicate which is the top and bottom of the usb cable.

A thick dot of cheap finger nail polish on the 'top' side works well. You can feel it in the dark, or see it in the light.
S

[ilovejedd]

Originally Posted by stumped

Are u saying the cable that Amazon supplied is a loose fit, or one that you already had lying around.?
I have sometimes had poorly made cheap cables from eBay that are loose in some devices. I bin them and use ones that fit snugly
Do you have anymore cables to try with the pw4, before concluding it is faulty. Is the cable simply loose in the socket or does the socket seem loose in the device ?
And I trust you have not forced the cable in upside down ?

I think a batch of Kindles shipped with bad cables. My PW4 from Amazon came with a good cable but I did get the attached notice from Amazon so looks like they're aware of the issue.

[Ricky D'Angelo]

Originally Posted by ilovejedd

I think a batch of Kindles shipped with bad cables. My PW4 from Amazon came with a good cable but I did get the attached notice from Amazon so looks like they're aware of the issue.

I had a somewhat similar experience when I bought a kindle fire and immediately noticed that the usb cable's fit was exceptionally snug. Instead of trying to force it I set the new usb cable aside and used an old cable lying around and had no problems since.

[patrickt]

Originally Posted by barryem

I don't think there's much chance you'll get a refurb with a device this new. I guess you never know.

Barry

I consider refurbs to have been specifically tested b a technician. New Kindles may or may not have had any sort of test beyond powering up.

[patrickt]

Originally Posted by Barbara1955

I live in WV Not Washington State... I take it they just didn't like the 1 star I gave it.

Maybe they wanted to suggest you get a Kobo.

[Section8]

I just bought the PW4 on sale, and the welcome email included this notice:

We’ve heard from a small number of customers that they’re having trouble inserting the included USB cable into their device. If you’re experiencing the same issue, please click here.