Aura H2O Error in interface language. Support don´t fix it.

[koboH2O]

Originally Posted by Terisa de morgan

and later you have to generate a patch. As you can see, support can do nothing aside of opening an internal ticket for it to be resolved in the next firmware.

How to generate a patch?
Can I upload the Koboroot file Semwize shared with me (with the translation file only) to the ereader an restart.
Or is it neccesary a complete KoboRoot file including the trasnlation file sharing by Semwize.

[koboH2O]

Originally Posted by oren64

Try Pipcat method https://www.mobileread.com/forums/sh...7&postcount=82

Thank you, works for me.
Now I can extract and modify language files!

[surquizu]

patch:

http://kobo.lectoreselectronicos.com...I_4.6.99XX.rar

Enviat des del meu MI 4S usant Tapatalk

[koboH2O]

Originally Posted by surquizu

patch:

http://kobo.lectoreselectronicos.com...I_4.6.99XX.rar

Enviat des del meu MI 4S usant Tapatalk

Many thanks.
This forum is spectacular. People really try to help

[koboH2O]

Originally Posted by davidfor

Sorry, but what else are they supposed to do? They need details of what the problem is to get it fixed. Those details will then be supplied to the developers to check and fix. Then when the fix has been made, the fix will be tested internally, tested with beta testers and then released to the public for use. And they will ask for the firmware version because maybe it has been fixed. Or to see if it is a new problem

I understand, but in ten days kobo support only told me to tell them the firmware and to restart the device, and I'm still waiting.
In this forum, in three days the problem is located and solved!!

[DNSB]

Originally Posted by davidfor

Sorry, but what else are they supposed to do? They need details of what the problem is to get it fixed. Those details will then be supplied to the developers to check and fix. Then when the fix has been made, the fix will be tested internally, tested with beta testers and then released to the public for use. And they will ask for the firmware version because maybe it has been fixed. Or to see if it is a new problem.

Originally Posted by koboH2O

I understand, but in ten days kobo support only told me to tell them the firmware and to restart the device, and I'm still waiting.
In this forum, in three days the problem is located and solved!!

I think what you are seeing is the difference in culture. Kobo would have to release a new version of firmware to fix the issue after going through all the testing mentioned by davidfor. This is the usual behaviour in any corporate environment. In this forum, it's more of a hacker* culture. This makes it's a lot easier to generate a patch knowing the worst that will happen is that anyone trying the patch will need to do a factory reset or reload the unpatched firmware depending on how severe the problem is. Kludges'R Us.

* I am using hacker in the original sense of someone who uses their computer skills to overcome a problem and not in the black hat security hacker sense.

[koboH2O]

Originally Posted by DNSB

I think what you are seeing is the difference in culture. Kobo would have to release a new version of firmware to fix the issue after going through all the testing mentioned by davidfor. This is the usual behaviour in any corporate environment. In this forum, it's more of a hacker* culture. This makes it's a lot easier to generate a patch knowing the worst that will happen is that anyone trying the patch will need to do a factory reset or reload the unpatched firmware depending on how severe the problem is. Kludges'R Us.

* I am using hacker in the original sense of someone who uses their computer skills to overcome a problem and not in the black hat security hacker sense.

You're right, I expected that at least, a company like Kobo would answer that he will solve it in the next firmware. But they have disappeared.
Surely they will fix it, but good communication in the support system is important, I think.

[DNSB]

Originally Posted by koboH2O

You're right, I expected that at least, a company like Kobo would answer that he will solve it in the next firmware. But they have disappeared.
Surely they will fix it, but good communication in the support system is important, I think.

In most businesses these days, communication and support system are having as little to do with each other as possible.