Voyage not accessing my Kindle library - Page 2

Cinisajoy · 08-18-2016, 05:49 PM

Quote:

Originally Posted by dstinson

Yes, you're correct. It's still on account page, just completely gone from "cloud"

Approximately how many books do you have on the Amazon account?
If more than 4000, it may not show up on the device cloud.
I have 10,000+ books and only about 5000 show.

If it is still on the account page, what do you mean by the "cloud"?
Is she looking at device or cloud?
Are you set up to see recent or alphabetical?
When did she buy the book?

dstinson · 08-18-2016, 05:56 PM

Yeah, I'm poor at describing what I mean. Instead of cloud, I meant the "all" tab on the paperwhite. Normally when you remove from the downloaded tab, your book is off the device but still shows in the "all" tab. Now her books only have the delete option, which I guess skips this "all" view on the device and removes them straight to the "cloud", i.e. The manage your account page.

Hope I explained better.

Cinisajoy · 08-18-2016, 06:06 PM

Do use a favor: tap the other button and see if you can see it there.

Just checking all possibilities.

badgoodDeb · 08-18-2016, 06:07 PM

Quote:

Originally Posted by Atunah

I don't even want that option on my kindle, the option to permanently deleting books. I don't want to be at the mercy of a touch screen for such important things.

I don't think it is there. You have to log in and find the book on "Contents and Devices" to get rid of it permanently.

BUT I don't like it when it does these current glitches, and makes you think you are deleting something permanently. (disregarding sideloaded books, which of course you should still have on your Mac/PC)

dstinson · 08-18-2016, 06:22 PM

Just saw the kindle updated to version 5.8.2 and mentions "performance improvements ".
Everything is ok now, even the 'deleted' book shows in her library and all purchased books clearly have the 'remove from device' option. Maybe something happened during her update. But all appears good now. Thanks everyone.

Atunah · 08-18-2016, 06:25 PM

Quote:

Originally Posted by badgoodDeb

I don't think it is there. You have to log in and find the book on "Contents and Devices" to get rid of it permanently.

BUT I don't like it when it does these current glitches, and makes you think you are deleting something permanently. (disregarding sideloaded books, which of course you should still have on your Mac/PC)

I am glad its not there. Just saying I hope they never make that possible to do that from a kindle. That is just asking for trouble. At least there is a fail safe if you always have to go to the account page. Some of us are touch screen challenged.

I don't think my Oasis has the new update yet. I am in the middle of a library book so I have to wait to turn on wifi for another day to check.

badgoodDeb · 08-18-2016, 06:44 PM

I'll hope this new version reaches me soon!

Oh -- I'm at 5.8.2 already. But maybe it has happened *since* that delete I last saw, which was a few days ago. I leave the WiFi on, so it could have been any evening, I guess.

willaful · 08-19-2016, 04:15 PM

Well, I spoke too soon. The problem has occurred again -- a library book is not in my "all" setting. I don't want to have restart my Voyage every time I check out a library book. I don't suppose anyone has come up with any ideas?

Atunah · 08-19-2016, 06:40 PM

Not sure. I just updated to 5.8.2 from 5.8.1.2.1, or whatever the long number was I had before. I didn't write it down. I hope I wont have this issue again, but I wont know for a while I guess. I don't have any new library loans at the moment, or new books to show in all view.

willaful · 08-21-2016, 10:25 PM

I think I'm a step closer to diagnosing my issue. What seems to be happening is that the Voyage is no longer automatically syncing to the library.

On the one hand, it's much easier to press the sync button than to restart the kindle. On the other hand, still don't know why.

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08-18-2016, 05:56 PM	#17
dstinson "But it's a dry heat!" Posts: 15 Karma: 10 Join Date: Aug 2016 Location: Las Vegas, Nevada Device: Kobo H20 , Kindle Voyage	Yeah, I'm poor at describing what I mean. Instead of cloud, I meant the "all" tab on the paperwhite. Normally when you remove from the downloaded tab, your book is off the device but still shows in the "all" tab. Now her books only have the delete option, which I guess skips this "all" view on the device and removes them straight to the "cloud", i.e. The manage your account page. Hope I explained better.

08-18-2016, 06:06 PM	#18
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Do use a favor: tap the other button and see if you can see it there. Just checking all possibilities.

08-18-2016, 06:22 PM	#20
dstinson "But it's a dry heat!" Posts: 15 Karma: 10 Join Date: Aug 2016 Location: Las Vegas, Nevada Device: Kobo H20 , Kindle Voyage	Just saw the kindle updated to version 5.8.2 and mentions "performance improvements ". Everything is ok now, even the 'deleted' book shows in her library and all purchased books clearly have the 'remove from device' option. Maybe something happened during her update. But all appears good now. Thanks everyone.

08-18-2016, 06:44 PM	#22
badgoodDeb Grand Sorcerer Posts: 8,544 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	I'll hope this new version reaches me soon! Oh -- I'm at 5.8.2 already. But maybe it has happened since that delete I last saw, which was a few days ago. I leave the WiFi on, so it could have been any evening, I guess.

08-19-2016, 04:15 PM	#23
willaful Connoisseur Posts: 76 Karma: 10 Join Date: Dec 2013 Device: Kindle Voyage, Kindle Paperwhite, Kobo Libra 2	Well, I spoke too soon. The problem has occurred again -- a library book is not in my "all" setting. I don't want to have restart my Voyage every time I check out a library book. I don't suppose anyone has come up with any ideas?

08-19-2016, 06:40 PM	#24
Atunah Wizard Posts: 1,817 Karma: 23400001 Join Date: May 2012 Location: USA Device: K1/K3/BasicK Voyage/Oasis1/Oasis3	Not sure. I just updated to 5.8.2 from 5.8.1.2.1, or whatever the long number was I had before. I didn't write it down. I hope I wont have this issue again, but I wont know for a while I guess. I don't have any new library loans at the moment, or new books to show in all view.

08-21-2016, 10:25 PM	#25
willaful Connoisseur Posts: 76 Karma: 10 Join Date: Dec 2013 Device: Kindle Voyage, Kindle Paperwhite, Kobo Libra 2	I think I'm a step closer to diagnosing my issue. What seems to be happening is that the Voyage is no longer automatically syncing to the library. On the one hand, it's much easier to press the sync button than to restart the kindle. On the other hand, still don't know why.

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