Kobo touch problem - Page 2

IamPablo · 03-13-2016, 11:05 PM

Quote:

Originally Posted by robko

Are you PROPERLY EJECTING the device after you have it connected to a computer? This sounds like the database on your device is getting corrupted and not ejecting is often the cause. While most USB sticks and devices don't need you to do this these days, Kobo's are sensitive to having the USB removed from the computer without a proper ejection.

I only had it connected to my PC once for the initial desktop sync. While I'm fairly certain that I ejected it properly that one time, I haven't had it connected to my PC since.

DNSB · 03-14-2016, 12:49 AM

Quote:

Originally Posted by IamPablo

As it was working perfectly when I was last using it consistently ~1 year ago - it stands to reason that the issue could be with the software updates.

Current software: 3.19.5761 (0e028f3185 12/29/15)

Is there any way to get an image with a previous software version to test my theory?

Before trying to re-image your uSD card, I'd suggest doing a factory reset, connect to your computer and let the Kobo desktop application run through it's setup to the point when you are told it's okay to eject your ereader. At this point, close the Kobo application, browse to the .kobo directory on the internal storage of your Kobo, delete the KoboRoot.tgz, manifest.md5sum files and the upgrade directory (the upgrade directory may not be present). Replace the deleted items with those from the .zip file you downloaded from links found in the Direct Links to Kobo Firmware thread -- pick the firmware version you wish to downgrade to from there. Safely eject your Kobo and let the upgrade procedure run.

Please note that if you use WiFi, your Kobo can and will automatically download the latest firmware upgrade so leave WiFi turned off. There is a patch to prevent firmware updates from happening over wireless (Block WiFi Firmware Upgrade) in GeoffR's patches but I've never used it so can't say as to how efficacious it is.

Good luck!

telr · 03-18-2016, 07:06 PM

Thanks again, Davidfor, IamPablo, robco, I don't know yet whether the new image is a help, have tried a 16GB then 8GB mini SD cards (Verbatim) transferred image with win32discimager, and only got a black screen, when I tried turning on, just a blue led flashing for a short while, then nothing, will not connect to pc in that condition, replace old SD card, working again, same prob. of course. I can only think the bigger SD card is not compatible, will search out smaller card when next in city. Sorry have not responded sooner, life just a bit frantic, moving a daughter down here!

davidfor · 03-18-2016, 07:22 PM

The LEDs flashing like that means it is trying to do something. I would suggest a factory reset using the buttons. And checking that the screen is still connected properly.

telr · 03-19-2016, 06:29 PM

Thanks again, I just hate the idea of throwing away something that still potentially works! Will persist as long as this forum guides me!

IamPablo · 03-21-2016, 02:32 AM

Quote:

Originally Posted by DNSB

Before trying to re-image your uSD card, I'd suggest doing a factory reset, connect to your computer and let the Kobo desktop application run through it's setup to the point when you are told it's okay to eject your ereader. At this point, close the Kobo application, browse to the .kobo directory on the internal storage of your Kobo, delete the KoboRoot.tgz, manifest.md5sum files and the upgrade directory (the upgrade directory may not be present). Replace the deleted items with those from the .zip file you downloaded from links found in the Direct Links to Kobo Firmware thread -- pick the firmware version you wish to downgrade to from there. Safely eject your Kobo and let the upgrade procedure run.

Please note that if you use WiFi, your Kobo can and will automatically download the latest firmware upgrade so leave WiFi turned off. There is a patch to prevent firmware updates from happening over wireless (Block WiFi Firmware Upgrade) in GeoffR's patches but I've never used it so can't say as to how efficacious it is.

Good luck!

Thanks DNSB! I've successfully imaged the Touch with a previous firmware - 3.17.3. The device is working a bit better, no more hard lockups, but now get delays while changing pages of 1-3 minutes. This is better than before - but still incredibly frustrating. I only synced it the one time after the hard reset with the desktop software and I never connected to a wifi network. Going to try 3.18 now to see if its any better.

Thanks again for the tips!

telr · 03-22-2016, 06:01 PM

Thanks again Davidfor & members, as a progress report, without knowing how to ensure screen was connected, one final factory reset, EUREKA! Read 4 chapters last night, not a hang! Thanks again, will be here lurking even if I have no problems, you people must cost manufacturers a mint! Thanks again, will be happy until battery dies.

IamPablo · 03-25-2016, 02:17 PM

Still having the same issue with 3.18 - the unit freezes for 1-3 minutes after reading for a while. I did a factory reset, hooked it up to Kobo Desktop, copied to 3.18 files over and "ejected". It updated the device and I had the problems immediately.

Any advice?

koboy · 03-25-2016, 05:12 PM

Quote:

Originally Posted by IamPablo

Still having the same issue with 3.18 - the unit freezes for 1-3 minutes after reading for a while. I did a factory reset, hooked it up to Kobo Desktop, copied to 3.18 files over and "ejected". It updated the device and I had the problems immediately.

Any advice?

yes try 3.16.0, it works fine on my touch.

best wishes koboy

MrRoper · 04-01-2016, 11:14 AM

Do you guys copy over the old firmware AFTER you setup your kobo or right after you do a factory reset?

telr · 04-04-2016, 09:19 PM

Mr Roper, just follow instructions from DNSB a bit earlier in this thread, use 3.16.0.as Koboy suggests, thanks every one for your help & advice, reader is now working again. What a great resource this forum is, wish I had the skills to be a helper rather than a helpee! (and I don't care what Mr Google says, that describes my position!)

MrRoper · 04-05-2016, 06:52 PM

Quote:

Originally Posted by telr

Mr Roper, just follow instructions from DNSB a bit earlier in this thread, use 3.16.0.as Koboy suggests, thanks every one for your help & advice, reader is now working again. What a great resource this forum is, wish I had the skills to be a helper rather than a helpee! (and I don't care what Mr Google says, that describes my position!)

My ebook reader works again. I modified the sqlite file to bypass Kobo's forced registration process and then installed 1.9.14 firmware listed on these forums.

I agree, this is an awesome site with a lot of valuable information and helpful members. I probably would have had to buy a new ebook reader if I didn't find this site.

telr · 02-18-2017, 07:34 PM

Well, after all the help from members, my trusty old Touch finally gave up, dead battery. I now have a Kobo Glo, (old model, been slack posting), and the new screen is a great improvement, even easier on eyes than the Touch, and I wouldn't have believed it possible (then again, I didn't believe a flat screen would be much better than my old CRT monitor!)

madhg · 02-19-2017, 05:47 AM

If you bought books from Kobo, you should be able to download them again, so you won't lose them. And if you have free ebooks, then again you can replace them.

I had a Touch, it went wrong like yours, well out of guarantee. I gave up and bought a Kobo Glo. In a few months the USB port started to fail (not charge) intermittently. I returned it for a full refund and bought an android tablet. Better in some ways, not so good in others, but reliable.

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03-18-2016, 07:06 PM	#18
telr Member Posts: 11 Karma: 10 Join Date: Jan 2016 Location: Tasmania Device: kobo touch N905B	Thanks again, Davidfor, IamPablo, robco, I don't know yet whether the new image is a help, have tried a 16GB then 8GB mini SD cards (Verbatim) transferred image with win32discimager, and only got a black screen, when I tried turning on, just a blue led flashing for a short while, then nothing, will not connect to pc in that condition, replace old SD card, working again, same prob. of course. I can only think the bigger SD card is not compatible, will search out smaller card when next in city. Sorry have not responded sooner, life just a bit frantic, moving a daughter down here!

03-18-2016, 07:22 PM	#19
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	The LEDs flashing like that means it is trying to do something. I would suggest a factory reset using the buttons. And checking that the screen is still connected properly.

03-19-2016, 06:29 PM	#20
telr Member Posts: 11 Karma: 10 Join Date: Jan 2016 Location: Tasmania Device: kobo touch N905B	Thanks again, I just hate the idea of throwing away something that still potentially works! Will persist as long as this forum guides me!

03-22-2016, 06:01 PM	#22
telr Member Posts: 11 Karma: 10 Join Date: Jan 2016 Location: Tasmania Device: kobo touch N905B	Thanks again Davidfor & members, as a progress report, without knowing how to ensure screen was connected, one final factory reset, EUREKA! Read 4 chapters last night, not a hang! Thanks again, will be here lurking even if I have no problems, you people must cost manufacturers a mint! Thanks again, will be happy until battery dies.

03-25-2016, 02:17 PM	#23
IamPablo Junior Member Posts: 7 Karma: 10 Join Date: Jun 2014 Device: Kobo Touch	Still having the same issue with 3.18 - the unit freezes for 1-3 minutes after reading for a while. I did a factory reset, hooked it up to Kobo Desktop, copied to 3.18 files over and "ejected". It updated the device and I had the problems immediately. Any advice?

04-01-2016, 11:14 AM	#25
MrRoper Member Posts: 12 Karma: 10 Join Date: Apr 2016 Device: Kobo Touch N905b	Do you guys copy over the old firmware AFTER you setup your kobo or right after you do a factory reset?

04-04-2016, 09:19 PM	#26
telr Member Posts: 11 Karma: 10 Join Date: Jan 2016 Location: Tasmania Device: kobo touch N905B	Mr Roper, just follow instructions from DNSB a bit earlier in this thread, use 3.16.0.as Koboy suggests, thanks every one for your help & advice, reader is now working again. What a great resource this forum is, wish I had the skills to be a helper rather than a helpee! (and I don't care what Mr Google says, that describes my position!)

02-18-2017, 07:34 PM	#28
telr Member Posts: 11 Karma: 10 Join Date: Jan 2016 Location: Tasmania Device: kobo touch N905B	Well, after all the help from members, my trusty old Touch finally gave up, dead battery. I now have a Kobo Glo, (old model, been slack posting), and the new screen is a great improvement, even easier on eyes than the Touch, and I wouldn't have believed it possible (then again, I didn't believe a flat screen would be much better than my old CRT monitor!)

02-19-2017, 05:47 AM	#29
madhg Member Posts: 20 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	If you bought books from Kobo, you should be able to download them again, so you won't lose them. And if you have free ebooks, then again you can replace them. I had a Touch, it went wrong like yours, well out of guarantee. I gave up and bought a Kobo Glo. In a few months the USB port started to fail (not charge) intermittently. I returned it for a full refund and bought an android tablet. Better in some ways, not so good in others, but reliable.

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