Firmware upgrade = BRICK!

[nathantw]

Originally Posted by DrMoze

You can register the new device (if they don't fix your old one, which they might) on your pc and the books should be accessible. If not, CALL SONY TECH SUPPORT! And if it is a different Reader, be sure to un-register the old one.

Thanks. I tried unregistering the older device when I had it, but unfortunately there was no way to do it. I was only able to unregister the computer, which I didn't do. She WILL be receiving a new (refurbished) model.