Error - unable to reach the plugin index page - Page 2

snowstone · 01-16-2016, 01:48 PM

Quote:

Originally Posted by kovidgoyal

https://plugins.calibre-ebook.com

It opened the page without problem :S

theducks · 01-16-2016, 01:55 PM

Quote:

Originally Posted by snowstone

It opened the page without problem :S

(firefox)

kovidgoyal · 01-16-2016, 02:01 PM

Then I am out of ideas, just install the plugins you need manually, as I described before.

kovidgoyal · 01-16-2016, 02:42 PM

I found a windows 7 VM where I could reproduce the issue, it was caused by the needed root certificate not being installed in the windows certificate store, as I thought.

You can manually download and install the root certificate if you want, its name is DST Root CA X3 or simply installing all windows updates should the trick (unless your windows is locked down by some kind of group policy.

The root certificate is here: https://www.identrust.com/certificates/ie.html

BetterRed · 01-16-2016, 03:35 PM

Quote:

Originally Posted by kovidgoyal

https://plugins.calibre-ebook.com

hit edit instead of quote

FWIW: I can get there using current FF, Chrome, Edge, IE and Opera - Windows 10 1511 and calibre 2.29.

BR

ms233 · 01-16-2016, 03:36 PM

Quote:

Originally Posted by kovidgoyal

You cant check in firefox, it has its own private certificate store. Check in internet explorer, which uses the windows store.

And you can always download and install the plugins you want manually, simply got to plugins.calibre-ebook.com download the zip file and Use Preferences->Plugins->Load plugin from zip file

That's perfect, thanks for the workaround.

snowstone · 01-16-2016, 03:58 PM

I just downloaded and installed all the windows 8.1 updates and it fixed the problem. Thanks

theducks · 01-16-2016, 04:18 PM

Works Perfect W10 pro x64

moby4me · 01-16-2016, 04:44 PM

Quote:

Originally Posted by gbm

This is the error I got with windows 10.

Code:

calibre, version 2.49.0
ERROR: Update Check Failed: Unable to reach the plugin index page.

https://plugins.calibre-ebook.com/plugins.json.bz2

bernie

i have the same problem with the new update

sbergstc · 01-16-2016, 04:57 PM

Same issue on my Win7 laptop... Installed root cert from Kovidgoyal's post and all is fine now.
Thx.
SBergstc

kovidgoyal · 01-17-2016, 08:52 PM

I have changed calibre to use a private CA certificate from the next release, so there is no need to depend on having the root certificate installed in the OS.

kthatcher · 01-18-2016, 11:12 PM

To clarify snowstone's message about installing "all" updates for windows 8.1. It means the optional updates also. I had 8.1 with all mandatory updates installed and was getting the same plugin error message. I installed two optional updates and the error message went away.

Of course, this is just short term since Kovid updated calibre to use a private CA certificate.

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01-16-2016, 02:01 PM	#18
kovidgoyal creator of calibre Posts: 45,342 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Then I am out of ideas, just install the plugins you need manually, as I described before.

01-16-2016, 02:42 PM	#19
kovidgoyal creator of calibre Posts: 45,342 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	I found a windows 7 VM where I could reproduce the issue, it was caused by the needed root certificate not being installed in the windows certificate store, as I thought. You can manually download and install the root certificate if you want, its name is DST Root CA X3 or simply installing all windows updates should the trick (unless your windows is locked down by some kind of group policy. The root certificate is here: https://www.identrust.com/certificates/ie.html

01-16-2016, 03:58 PM	#22
snowstone Connoisseur Posts: 75 Karma: 102 Join Date: Aug 2013 Device: Kobo Aura edition 2	I just downloaded and installed all the windows 8.1 updates and it fixed the problem. Thanks

01-16-2016, 04:18 PM	#23
theducks Well trained by Cats Posts: 31,047 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Works Perfect W10 pro x64

01-16-2016, 04:57 PM	#25
sbergstc Member Posts: 10 Karma: 10 Join Date: Jan 2009 Device: none	Same issue on my Win7 laptop... Installed root cert from Kovidgoyal's post and all is fine now. Thx. SBergstc

01-17-2016, 08:52 PM	#26
kovidgoyal creator of calibre Posts: 45,342 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	I have changed calibre to use a private CA certificate from the next release, so there is no need to depend on having the root certificate installed in the OS.

01-18-2016, 11:12 PM	#27
kthatcher Junior Member Posts: 1 Karma: 10 Join Date: Dec 2010 Location: St. Louis, MO Device: none	To clarify snowstone's message about installing "all" updates for windows 8.1. It means the optional updates also. I had 8.1 with all mandatory updates installed and was getting the same plugin error message. I installed two optional updates and the error message went away. Of course, this is just short term since Kovid updated calibre to use a private CA certificate.

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