Books purchased queued but not downloading - Page 2

Edward_R · 07-05-2015, 10:36 PM

Try another wireless or check your MTU with some easy steps, if your MTU setting is incorrect it can cause the issue you're experiencing.

http://www.sevenforums.com/tutorials...mtu-limit.html

kenzo · 07-10-2015, 11:47 AM

Quote:

Originally Posted by Edward_R

Try another wireless or check your MTU with some easy steps, if your MTU setting is incorrect it can cause the issue you're experiencing.

http://www.sevenforums.com/tutorials...mtu-limit.html

Hi, thanks for responding.

Have since tried another wireless network and kindle worked fine!...the linksys router we have is a few years old,do you think a new router would be the answer?

cvkemp · 07-10-2015, 11:53 AM

Quote:

Originally Posted by kenzo

Hi, thanks for responding.

Have since tried another wireless network and kindle worked fine!...the linksys router we have is a few years old,do you think a new router would be the answer?

You may be able to fix that router by doing a reset to factor and reset it up or even use a reboot sometime works for me.

janrey · 07-10-2015, 03:48 PM

Reboot the router that should do the trick. Sometimes brown outs or just a flicker of the power messes with the router. Unplug for 10-15 seconds and replug in. Wait until your computer is able to connect then try the kindle.

Edward_R · 07-11-2015, 04:40 PM

I would open up a command line and run the ping command to see if you are seeing packet fragmentation, it's fairly easy to check. I have a old netgear (purchased in 2010) router and had the same issue. It's really simple to check for fragmentation. the Ping command that you need is "ping google.com -f -l 1472" If the result states that "Packet needs to be fragmented but DF set" then you need to change your MTU.

kenzo · 07-17-2015, 03:56 PM

thanks for all responses, its appreciated you all took the time to do that,cheers

AvidReader1737 · 12-18-2015, 05:17 PM

Quote:

Originally Posted by kenzo

thanks for all responses, its appreciated you all took the time to do that,cheers

This has nothing to do with WiFi or home networks. Amazon is aware of this issue with the Kindle Paperwhite but currently has no solution to fix it. I have the exact same issue, and after months of issues with downloading I finally contacted Amazon when it took DAYS to download 6 books. I was instructed to do a factory reset which didn't fix anything, but instead eliminated all notes, highlights, and words/vocabulary builder, and now 150 books were not syncing. I insisted that the customer service rep will figure out a way to restore my almost 1000 words in my vocabulary builder, which he eventually resolved to do. Amazon had to update all my books in my library and push them out to my device and I was told once a solution will be found my device was on the priority list to be updated. Since my 1-year warranty is almost up I requested to be sent an email that today's 2 hour phone call didn't resolve the issue.

prk1947 · 10-28-2016, 11:06 AM

Just read this thread--my husband and I are having the same problem--books listed on cloud but will not download to device Have been talking to support for 5 weeks!!

Did your issue ever get resolved? How? when? Thanks,

jlnbtr · 10-29-2016, 05:26 PM

I have been having the same issues with my kindle for the last few months. Usually I just cancelled the download and retry and it worked, but for the last week nada. I rested my kindle and it didn't fix the problem. I read someone mentioned here switching to another network, so I did, I paired it with my iphone and all the pending books downloaded. I also did a reset on my router and it works now over my home network!
Thank you all!

IsraeliReader · 11-04-2016, 03:56 AM

My devices and I took an intercontinental trip to New York City, and suddenly I was able to download books there. I haven't tried it since I got back, but I hope it's fixed now.

belle2 · 01-26-2017, 12:26 AM

I am having same issue at the moment. I did a factory reset but now I get a connection error and can't register. I got Amazon support to re register it but still can't get my Kindle to connect with Amazon. It is stuck on the registration page and I have to reset it to go back to home.
I take it buying a new Kindle will not help.

Cinisajoy · 01-26-2017, 01:04 AM

Quote:

Originally Posted by belle2

I am having same issue at the moment. I did a factory reset but now I get a connection error and can't register. I got Amazon support to re register it but still can't get my Kindle to connect with Amazon. It is stuck on the registration page and I have to reset it to go back to home.
I take it buying a new Kindle will not help.

Please plug it into a wall charger overnight. Then unplug and hold the power button for 40 seconds or until it reboots.
Oh and yes, a new Kindle would work. But it is a bit extreme.

jhowell · 01-26-2017, 08:06 AM

Quote:

Originally Posted by belle2

I did a factory reset but now I get a connection error and can't register. I got Amazon support to re register it but still can't get my Kindle to connect with Amazon.

Is this the DX listed in your profile? If so, is your firmware up to date?

Amazon issued a Kindle Services Update early last year for older kindle devices. This is required for the device to be able to connect to Amazon.

chopperbobby · 05-14-2017, 01:04 PM

Quote:

Originally Posted by kenzo

Hi,
can anyone help,my wife purchased 4 or 5 books on the 21st June, these show in her Kindle as queued but do not download,if you tap on a title it just asks if you want to cancel the download,we seem to have tried every conceivable way of trying to sort this problem including re-delivering books from her account to the device. Is the Kindle faulty or is it amazons web site?..any advice would be appreciated.

Thank You

I bought a Paperwhite this week, and I'm having the same problem as you are.
I spent about 3 hours chatting with several Amazon techs, and they could not fix it. They promised to contact me in a few days.
There have been suggestions that the WiFi be modified, but we should not have to do that. I have four WiFi connected devices in my home, and they all work. My Fire works just fine.
I suspect that Amazon knows there is a bug in it, but they won't admit it.
Anyway, I'm waiting for Amazon to contact me.
Bob

shalym · 05-14-2017, 04:33 PM

Quote:

Originally Posted by chopperbobby

I bought a Paperwhite this week, and I'm having the same problem as you are.
I spent about 3 hours chatting with several Amazon techs, and they could not fix it. They promised to contact me in a few days.
There have been suggestions that the WiFi be modified, but we should not have to do that. I have four WiFi connected devices in my home, and they all work. My Fire works just fine.
I suspect that Amazon knows there is a bug in it, but they won't admit it.
Anyway, I'm waiting for Amazon to contact me.
Bob

If there's a bug in the paperwhite, it certainly isn't affecting the large majority of the population. My daughter and I just sat in my dining room today and downloaded about 10 books to my Paperwhite for her to borrow for a couple of weeks. Most of the books downloaded were purchased a while ago, but one was purchased on Thursday of last week and one was purchased today.

I'm sorry that you're having problems...have you tried doing a factory reset? If you just got the Paperwhite recently it shouldn't have much on it.

Shari

10-28-2016, 11:06 AM	#23
prk1947 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2016 Device: Kindle paperwhite	won't download books Just read this thread--my husband and I are having the same problem--books listed on cloud but will not download to device Have been talking to support for 5 weeks!! Did your issue ever get resolved? How? when? Thanks,

11-04-2016, 03:56 AM	#25
IsraeliReader Junior Member Posts: 3 Karma: 10 Join Date: Sep 2016 Device: Kindle Paperwhite, Kindle Android App	It worked for a while; haven't checked lately My devices and I took an intercontinental trip to New York City, and suddenly I was able to download books there. I haven't tried it since I got back, but I hope it's fixed now.

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07-05-2015, 10:36 PM	#16
Edward_R Zealot Posts: 111 Karma: 516224 Join Date: May 2011 Location: Pacific Northwest (about 35 miles northeast of Seattle) Device: K3 / HP 10" Tablet (FBreader Installed)	Try another wireless or check your MTU with some easy steps, if your MTU setting is incorrect it can cause the issue you're experiencing. http://www.sevenforums.com/tutorials...mtu-limit.html

07-10-2015, 03:48 PM	#19
janrey Groupie Posts: 163 Karma: 178100 Join Date: Aug 2011 Device: Kindle3, Voyage	Reboot the router that should do the trick. Sometimes brown outs or just a flicker of the power messes with the router. Unplug for 10-15 seconds and replug in. Wait until your computer is able to connect then try the kindle.

07-11-2015, 04:40 PM	#20
Edward_R Zealot Posts: 111 Karma: 516224 Join Date: May 2011 Location: Pacific Northwest (about 35 miles northeast of Seattle) Device: K3 / HP 10" Tablet (FBreader Installed)	I would open up a command line and run the ping command to see if you are seeing packet fragmentation, it's fairly easy to check. I have a old netgear (purchased in 2010) router and had the same issue. It's really simple to check for fragmentation. the Ping command that you need is "ping google.com -f -l 1472" If the result states that "Packet needs to be fragmented but DF set" then you need to change your MTU.

07-17-2015, 03:56 PM	#21
kenzo Junior Member Posts: 7 Karma: 10 Join Date: Jun 2015 Device: Kindle Paperwhite	thanks for all responses, its appreciated you all took the time to do that,cheers

10-29-2016, 05:26 PM	#24
jlnbtr Junior Member Posts: 1 Karma: 10 Join Date: Oct 2016 Device: Kindle	I have been having the same issues with my kindle for the last few months. Usually I just cancelled the download and retry and it worked, but for the last week nada. I rested my kindle and it didn't fix the problem. I read someone mentioned here switching to another network, so I did, I paired it with my iphone and all the pending books downloaded. I also did a reset on my router and it works now over my home network! Thank you all!

01-26-2017, 12:26 AM	#26
belle2 Member Posts: 16 Karma: 11802 Join Date: Jul 2012 Location: Newcastle Australia Device: Kindle DX	I am having same issue at the moment. I did a factory reset but now I get a connection error and can't register. I got Amazon support to re register it but still can't get my Kindle to connect with Amazon. It is stuck on the registration page and I have to reset it to go back to home. I take it buying a new Kindle will not help.

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